Job summary
- This is an exciting administrative opportunity to join our friendly Learning and Development (L&D) team supporting our clinical colleagues in the delivery of community healthcare services.
- Have you ESR/OLM ( Electronic Staff Record/ Oracle Learning Management) experience? Are you looking for a fast paced, full time role focusing on training and development to ensure safe and effective patient/client care is delivered?
- The team is based in Dukes Court in Woking with some occasional travel to other sites. One of many benefits is our agile policy which allows working a minimum of two days in the office per week and the rest home working.
Main duties of the job
- This role is to provide ESR/OLM administration, advice, support and guidance ensuring all training related ESR data is recorded and maintained accurately.
- Responsibility for the advanced co-ordination and planning of agreed Statutory and Mandatary training and other relevant training as advised by line manager and senior L&D team
- Work within agreed process for compiling register of attendance to be reviewed and updated regularly and shared with course facilitators.
- Work with system lead within People Services to ensure that the workforce establishment in-post position code is accurately able to reflect training requirements.
- As a member of the L&D team, work effectively contributing to ensure key L&D deliverables are met by co-ordinating and providing administrative support functions in line with all processes.
- In partnership with People Services recruitment and the senior L&D team be responsible for the co-ordination and implementation of corporate induction and associated processes.
- Working with Learning Environment Lead (LEL) be responsibility for the scoping, co-ordinating & planning of identified specialist training and support for staff, including new projects or BAU.
About us
CSH Surrey are part of the NHS and are Surreys largest and longest
established NHS community services provider, so our 1500+ employees get
NHS pay and pensions, and also receive the Fringe High-Cost Allowance of
5%.
Our staff enjoy excellent training and development opportunities, including the
care certificate, apprenticeships, numeracy and literacy courses, access to
the Nursing Associate programme, and a wide variety of management and
leadership courses and programmes.
We CARE about our staff though through our values of Compassion,
Accountability, Respect and Excellence. Our active employee council called
The Voice, elect employee representatives to ensure colleagues' voices are
heard at Board level.
CSH is a diverse organisation, if you are a passionate, person-focused
individual then apply to join CSH Surrey today!
We welcome candidates from
all backgrounds who meet the essential criteria of the job you are applying for
and if you require any reasonable adjustments, please contact the named
individual for this advert, or our recruitment team.
Job description
Job responsibilities
Purpose
- To provide ESR/OLM administration, advice, support, and guidance for all colleagues, ensuring all training related ESR data is recorded and maintained accurately within monthly reporting window, to provide assurance of the data feed to BI portal and PDR compliance dashboard.
- Responsibility for the advanced co-ordination and planning of agreed Statutory and Mandatary training and other relevant training as advised by line manager and senior L&D team
- Work within agreed process for compiling register of attendance to be reviewed and updated regularly and shared with course facilitators no later than seven days prior to training. Ensure any changes incurred within the seven days pre training are communicated to facilitators and own line manager.
- Work with system lead within People Services to ensure that the workforce establishment in-post position code is accurately able to reflect training requirements.
- As a member of the L&D team, work effectively contribute to ensure key L&D deliverables are met by co-ordinating and providing administrative support functions in line with all processes.
- In partnership with People Services recruitment and the senior L&D team be responsible for the co-ordination and implementation of corporate induction and associated processes.
- Working with Learning Environment Lead (LEL) be responsibility for the scoping, co-ordinating & planning of identified specialist training and support for staff, including new projects or BAU.
- To be responsible for the co-ordination of CSH corporate Induction, liaising & supporting facilitators regarding their individual sessions, producing attendance and evaluation reports. Ensure delegates are invited in a timely fashion by monitoring and supporting the new starter induction referral process. Ensure a regular review of the induction programme providing assurance that the programme continues to meet the needs of the organisational business and new starters
Principal duties to include:
- Provide operational systems administrative support for CSH ESR /OLM functionality. Be responsible for ensuring the maintenance of the ESR database and the integrity of the data held.
- Working with line manager to agree and ensure the content of the ESR/OLM training database (TNA) is regularly monitored and reviewed to accurately reflect the organisational structures and establishment set within CSH.
- Maintain complex database updates where required to accommodate changes in content i.e., Core Skills training Framework (CSTF).
- Ensure ESR/OLM system housekeeping routines and procedures for all supported systems are up to date, accurate and carried out as scheduled, whilst ensuring any discrepancies are actioned appropriately.
- Liaise with system providers raising and following up on service requests to resolve issues that may arise with regards to any of the ESR/OLM and PDR functions.
- Frequent requirement for prolonged concentration when analysing data and compiling reports. To analyse, investigate and resolve queries relating to the functionality of ESR/OLM systems. Escalate complex queries to line manager and senior team
- To support the implementation of any new ESR/OLM system developments and ongoing maintenance of additional modules including planning, testing and communication of changes across the whole organisation.
- Support the L&D senior management team to produce ad-hoc updates and reports to tight local deadlines, re-organising own workload to achieve these deadlines.
- To extract, interpret and analyse data and to report in such a format that it is easily understood by non-technical managers.
- To ensure L&D and People Service colleagues who input/extract data into and from ESR and other related systems, are kept up to date with any ESR/OLM system changes
- To provide training to managers and colleagues on the use of ESR and related modules such as PDR/ pay progression.
- Be a point of contact to support all users of the ESR/OLM and PDR system by providing knowledge and guidance to solve queries and end-user system issues within scope of practice and in a timely manner.
- Regularly review and update all corporate induction documentation to ensure accuracy of detail including welcome pack, presentations, evaluations, and associated training links.
- Be responsible for maintaining regular (daily AM/PM) monitoring of the L&D inbox, ensuring all requests are actioned and responded to in a timely manner. Signpost referrals to other colleagues within the team as relevant to nature of request.
Communications & Working Relationships
- Communicate training information to managers including presentations on ESR/OLM and PDR processes.
- In line with our Values and Behaviours Framework maintain positive effective relationships with all colleagues across the organisation including external stakeholders and suppliers.
- Inform within agreed process timeline, any relevant organisational changes to training activity (including face to face and virtual).
- Maintain professional contact with system support services (both national and local) to negotiate, request changes and enhancements to system within scope of practice. These changes may be both complex and technical in nature.
- Regular need to interpret, analyse, and communicate complex and technical information in relation to ESR/OLM
- Provide timely responsive user-friendly technical support to colleagues across the organisation when sharing ESR/OLM related information.
- Maintain the high profile and integrity of the Learning and Development Team by ensuring that responses and materials are of high quality, interacting with colleagues and service users fairly and professionally in line with our Values and Behaviours Framework
- Maintain a consistent and co-ordinated process driven approach to the planning and implementation of all learning and development training (face to face or online), including marketing, publishing of the event session, booking venues/ classrooms, creating, and sharing registers, inviting attendees, setting up and closing down events, evaluation and updating training records
- Attend and actively contribute to all L&D and People Service team meetings
- Communicate complex or sensitive information both internally and externally in line with the information governance policy.
Personal Development :
- Using PDR and 1-1s discussions with line manager to identify and agree personal development opportunities.
- Maintain and continually advance own knowledge of and skills in using Microsoft Office software packages and ESR/OLM systems.
- Keep up to date with relevant developments in training delivery, administrative systems, processes and clinical services.
- Attend statutory and mandatory training to maintain own compliance.
- Foster a learning culture by ensuring that lessons are learnt from mistakes and near misses.
Job description
Job responsibilities
Purpose
- To provide ESR/OLM administration, advice, support, and guidance for all colleagues, ensuring all training related ESR data is recorded and maintained accurately within monthly reporting window, to provide assurance of the data feed to BI portal and PDR compliance dashboard.
- Responsibility for the advanced co-ordination and planning of agreed Statutory and Mandatary training and other relevant training as advised by line manager and senior L&D team
- Work within agreed process for compiling register of attendance to be reviewed and updated regularly and shared with course facilitators no later than seven days prior to training. Ensure any changes incurred within the seven days pre training are communicated to facilitators and own line manager.
- Work with system lead within People Services to ensure that the workforce establishment in-post position code is accurately able to reflect training requirements.
- As a member of the L&D team, work effectively contribute to ensure key L&D deliverables are met by co-ordinating and providing administrative support functions in line with all processes.
- In partnership with People Services recruitment and the senior L&D team be responsible for the co-ordination and implementation of corporate induction and associated processes.
- Working with Learning Environment Lead (LEL) be responsibility for the scoping, co-ordinating & planning of identified specialist training and support for staff, including new projects or BAU.
- To be responsible for the co-ordination of CSH corporate Induction, liaising & supporting facilitators regarding their individual sessions, producing attendance and evaluation reports. Ensure delegates are invited in a timely fashion by monitoring and supporting the new starter induction referral process. Ensure a regular review of the induction programme providing assurance that the programme continues to meet the needs of the organisational business and new starters
Principal duties to include:
- Provide operational systems administrative support for CSH ESR /OLM functionality. Be responsible for ensuring the maintenance of the ESR database and the integrity of the data held.
- Working with line manager to agree and ensure the content of the ESR/OLM training database (TNA) is regularly monitored and reviewed to accurately reflect the organisational structures and establishment set within CSH.
- Maintain complex database updates where required to accommodate changes in content i.e., Core Skills training Framework (CSTF).
- Ensure ESR/OLM system housekeeping routines and procedures for all supported systems are up to date, accurate and carried out as scheduled, whilst ensuring any discrepancies are actioned appropriately.
- Liaise with system providers raising and following up on service requests to resolve issues that may arise with regards to any of the ESR/OLM and PDR functions.
- Frequent requirement for prolonged concentration when analysing data and compiling reports. To analyse, investigate and resolve queries relating to the functionality of ESR/OLM systems. Escalate complex queries to line manager and senior team
- To support the implementation of any new ESR/OLM system developments and ongoing maintenance of additional modules including planning, testing and communication of changes across the whole organisation.
- Support the L&D senior management team to produce ad-hoc updates and reports to tight local deadlines, re-organising own workload to achieve these deadlines.
- To extract, interpret and analyse data and to report in such a format that it is easily understood by non-technical managers.
- To ensure L&D and People Service colleagues who input/extract data into and from ESR and other related systems, are kept up to date with any ESR/OLM system changes
- To provide training to managers and colleagues on the use of ESR and related modules such as PDR/ pay progression.
- Be a point of contact to support all users of the ESR/OLM and PDR system by providing knowledge and guidance to solve queries and end-user system issues within scope of practice and in a timely manner.
- Regularly review and update all corporate induction documentation to ensure accuracy of detail including welcome pack, presentations, evaluations, and associated training links.
- Be responsible for maintaining regular (daily AM/PM) monitoring of the L&D inbox, ensuring all requests are actioned and responded to in a timely manner. Signpost referrals to other colleagues within the team as relevant to nature of request.
Communications & Working Relationships
- Communicate training information to managers including presentations on ESR/OLM and PDR processes.
- In line with our Values and Behaviours Framework maintain positive effective relationships with all colleagues across the organisation including external stakeholders and suppliers.
- Inform within agreed process timeline, any relevant organisational changes to training activity (including face to face and virtual).
- Maintain professional contact with system support services (both national and local) to negotiate, request changes and enhancements to system within scope of practice. These changes may be both complex and technical in nature.
- Regular need to interpret, analyse, and communicate complex and technical information in relation to ESR/OLM
- Provide timely responsive user-friendly technical support to colleagues across the organisation when sharing ESR/OLM related information.
- Maintain the high profile and integrity of the Learning and Development Team by ensuring that responses and materials are of high quality, interacting with colleagues and service users fairly and professionally in line with our Values and Behaviours Framework
- Maintain a consistent and co-ordinated process driven approach to the planning and implementation of all learning and development training (face to face or online), including marketing, publishing of the event session, booking venues/ classrooms, creating, and sharing registers, inviting attendees, setting up and closing down events, evaluation and updating training records
- Attend and actively contribute to all L&D and People Service team meetings
- Communicate complex or sensitive information both internally and externally in line with the information governance policy.
Personal Development :
- Using PDR and 1-1s discussions with line manager to identify and agree personal development opportunities.
- Maintain and continually advance own knowledge of and skills in using Microsoft Office software packages and ESR/OLM systems.
- Keep up to date with relevant developments in training delivery, administrative systems, processes and clinical services.
- Attend statutory and mandatory training to maintain own compliance.
- Foster a learning culture by ensuring that lessons are learnt from mistakes and near misses.
Person Specification
Qualifications
Essential
- Level 3 or equivalent experience of IT including ESR/OLM,
- GCSE grade A - C Maths and English or equivalent
Desirable
- Extensive IT knowledge
- Knowledge of HR/ L&D processes and policies
Additional requirements
Desirable
- Qualified Car Driver with access to reliable vehicle
Experience
Essential
- Extensive IT experience including ESR/OLM, and Microsoft Office
- Previous office administration experience
Person Specification
Qualifications
Essential
- Level 3 or equivalent experience of IT including ESR/OLM,
- GCSE grade A - C Maths and English or equivalent
Desirable
- Extensive IT knowledge
- Knowledge of HR/ L&D processes and policies
Additional requirements
Desirable
- Qualified Car Driver with access to reliable vehicle
Experience
Essential
- Extensive IT experience including ESR/OLM, and Microsoft Office
- Previous office administration experience
