Job summary
In March 2024 we published our ambitious five year strategy
which set out our plans to make East London a place where people age
well, and where older people live happy, healthy and fulfilled lives. We
are now looking for someone with expertise and experience in older
peoples services to join our team to lead our Community Service
development and delivery and help us deliver our strategic goals.
Delivered across the three richly diverse London boroughs of Hackney,
Tower Hamlets and Newham our Community Services currently include:
- Exercise classes to help maintain and develop
fitness, strength and mobility to prevent falls and promote wellbeing
(e.g through the provision of chair-based yoga and walking groups) in
our centres and at outreach settings.
- Social activities giving older people the opportunity to meet and connect in our centres and in outreach settings.
- Lunch clubs providing healthy, warm and affordable meals as well as social connection.
- Digital inclusion support so that people can connect with geographically dispersed family and friends.
- Online social activities for people who are housebound to meet, connect and be stimulated.
- Support services for carers which ensure they are
accessing their rights and entitlements and supporting activities and
groups which alleviate the pressure of their caring role.
Main duties of the job
You will be responsible for the development and delivery of our Community Services; ensuring they deliver against our strategic ambitions. Working with our Head of Home and Hospital and Head of Information and Advice you will also ensure effective integration between service areas, and that our people are consistently led and managed.
Background to the role
The post has been vacant since October, since then weve undertaken a review of our community team and our current community delivery its important we get these things right if we are to deliver ourambitious strategy. By the time you begin in role there will be a clear plan for development which you will lead on delivering.This is a challenging and rewarding role; youll have expertise in the needs of older people as well as experience of change management and of leading operations.You will be resilient and will have valueswhich align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive.Youll be an activemember of the senior leadership team, collaborating with colleagues on organisational development, and culture. You'll be a confident networker, initiating and developing external relationships and networks which will support and enhance our community services offer.There will be a lot of opportunity to make your mark, deliver change and support a very willing and enthusiastic team to develop together.
About us
Age UK East London (AUKEL) is a local independent charity, which is part of the national Age UK network. We work across Tower Hamlets, Hackney, Waltham Forest and Newham to deliver serviceswhich support older people to live healthier, happier and more fulfilled lives.Our workEach year we support around 20,000 older East Londoners by providing flexible practical and emotional support in homes, hospitals and in the community. Our boroughs have the countryshighest pensioner poverty in the country, further exacerbated by the current cost of living crisis.
Job description
Job responsibilities
Job PurposeStrategic and operational leadership of Age UK East London's community services, ensuring delivery requirements are met and we are responsive to new opportunities. Lead on implementation of recommendations resulting from the community service review. Support team members, volunteers, and members of the public to contribute to longer term planning and have a sense of ownership and agency in evolving our offer. Build capacity in the team to focus on impact driven delivery which supports older people across Age UK East London to live happy healthy and fulfilled lives.Key TasksCoordination and Management of service Leading community services which contribute to the overall strategic objectives of Age UK East London, supporting team members to understand their role in this. Motivate and inspire a frontline staff and volunteer team, using excellent communication skills and an enabling coaching approach. Develop strategic relationships in the local health and social care system, gaining insight and timely access to future opportunities, building service reputation and influence. Ensure that older people who are supported by the Community team also benefit from the range of AUKEL services and those provided by other local partners.Quality and InsightUse qualitative and quantitative insight to identify and respond to new opportunities and embedding a culture of continuous improvement. Ensure community services are meeting all KPIs for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach. Ensure all members of the team are fully conversant with our CRM, are following good data practices and are proactively utilising data as a delivery monitoring and service improvement tool Work with the team on embedding other systems and processes which underpin the quality and safety of our community service offer.GeneralDevelop and nurture supportive and collaborative relationships with local community, voluntary and faith partners, sharing best practise and developing opportunities to work together to support local older people. Be an active member of our SLT, working with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.Leadership and managementEngage, motivate and inspire the team, taking a person-centred approach to line management and continual professional development. Evaluate and manage overall team and individual performance and wellbeing Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful. Ensure communication and training of the team is in line with contractual requirements and AUKEL policies. Encourage and provide opportunity for sharing of knowledge within the team and between colleagues across AUKEL.
Job description
Job responsibilities
Job PurposeStrategic and operational leadership of Age UK East London's community services, ensuring delivery requirements are met and we are responsive to new opportunities. Lead on implementation of recommendations resulting from the community service review. Support team members, volunteers, and members of the public to contribute to longer term planning and have a sense of ownership and agency in evolving our offer. Build capacity in the team to focus on impact driven delivery which supports older people across Age UK East London to live happy healthy and fulfilled lives.Key TasksCoordination and Management of service Leading community services which contribute to the overall strategic objectives of Age UK East London, supporting team members to understand their role in this. Motivate and inspire a frontline staff and volunteer team, using excellent communication skills and an enabling coaching approach. Develop strategic relationships in the local health and social care system, gaining insight and timely access to future opportunities, building service reputation and influence. Ensure that older people who are supported by the Community team also benefit from the range of AUKEL services and those provided by other local partners.Quality and InsightUse qualitative and quantitative insight to identify and respond to new opportunities and embedding a culture of continuous improvement. Ensure community services are meeting all KPIs for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach. Ensure all members of the team are fully conversant with our CRM, are following good data practices and are proactively utilising data as a delivery monitoring and service improvement tool Work with the team on embedding other systems and processes which underpin the quality and safety of our community service offer.GeneralDevelop and nurture supportive and collaborative relationships with local community, voluntary and faith partners, sharing best practise and developing opportunities to work together to support local older people. Be an active member of our SLT, working with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.Leadership and managementEngage, motivate and inspire the team, taking a person-centred approach to line management and continual professional development. Evaluate and manage overall team and individual performance and wellbeing Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful. Ensure communication and training of the team is in line with contractual requirements and AUKEL policies. Encourage and provide opportunity for sharing of knowledge within the team and between colleagues across AUKEL.
Person Specification
Knowledge & Understanding
Essential
- Understanding of, and expertise in, the care and support needs of older
- people.
- Understanding of the impact of discrimination and disadvantage on the lives of older people and ability to work in a trauma-informed manner.
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
Desirable
- Of the current health and care landscape
Experience
Essential
- Of leading a high performing culture through managing people and successfully engaging and motivating staff.
- Of delivering services for older people.
- Of leading change.
- Of operational service management within community-based settings within the statutory, voluntary or private sector.
- Of working with data to monitor, evaluate and report on outputs, outcomes and reach.
- Of effective external collaboration and partnership development.
Desirable
- Of engaging strategically with the local community, health and care
- system.
- Of design and delivery of innovative, impactful health and wellbeing programmes.
Skills/Attributes
Essential
- Intermediate IT skills
- Can demonstrate commitment to AUKEL values - accountable, kind, flexible, inclusive, collaborative.
- Commitment to learning and development and reflective practise.
- Ability to focus on a longer-term goal whilst also implementing shorter term initiatives.
- Resilient and resourceful in providing and seeking support where needed.
Desirable
- Ability to speak a community language
Person Specification
Knowledge & Understanding
Essential
- Understanding of, and expertise in, the care and support needs of older
- people.
- Understanding of the impact of discrimination and disadvantage on the lives of older people and ability to work in a trauma-informed manner.
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
Desirable
- Of the current health and care landscape
Experience
Essential
- Of leading a high performing culture through managing people and successfully engaging and motivating staff.
- Of delivering services for older people.
- Of leading change.
- Of operational service management within community-based settings within the statutory, voluntary or private sector.
- Of working with data to monitor, evaluate and report on outputs, outcomes and reach.
- Of effective external collaboration and partnership development.
Desirable
- Of engaging strategically with the local community, health and care
- system.
- Of design and delivery of innovative, impactful health and wellbeing programmes.
Skills/Attributes
Essential
- Intermediate IT skills
- Can demonstrate commitment to AUKEL values - accountable, kind, flexible, inclusive, collaborative.
- Commitment to learning and development and reflective practise.
- Ability to focus on a longer-term goal whilst also implementing shorter term initiatives.
- Resilient and resourceful in providing and seeking support where needed.
Desirable
- Ability to speak a community language
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
