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Venus Working Creatively with Young Women

Administration Assistant

The closing date is 05 January 2026

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Job summary

Are you passionate about helping to improve the mental health and wellbeing of children and young people? Venus is looking to recruit an experienced Administration Assistant to join our dedicated and vibrant Children and Young Peoples Mental Health and Wellbeing team at our Star Centre. In this rewarding role, youll bea key part of the Venus, Star and Thornton Centres team, looking after elements of allocations, communication, data and organisation.

The successful application will be based between our Bootle and Thornton therapeutic centres with the possibility of some remote working. If youre looking for a role where you can really contribute to successful therapeutic mental health and wellbeing interventions for children and young people, wed love to hear from you.

Main duties of the job

The Administrative Assistant is a varied and rewarding role and is a key part of the Venus, Star and Thornton Centres team, looking after elements of allocations, communication, data and organisation.

You will use a variety of IT software including Microsoft Office applications and CRM systems, assist in the effective running of the centre, dealing with enquiries by phone, in person and by email, maintaining a busy enquiry line and inbox as well as a busy reception area, ensuring all resources and supplies are maintained, keeping health and safety checks and records up to date.

You will process incoming referrals and manage appointments on behalf of therapists, communicating effectively and efficiently as well as maintaining accurate records and provide general administrative support across the teams including administering and minuting MDT meetings.

You will assist in managing booking diaries, monitor wait lists and provide support with data monitoring, reporting and data quality procedures.

You will maintain open, professional and friendly working relationships with colleagues, stakeholders and professionals, be committed to our Equality & Diversity principles and comply with all Venus policies, procedures and values.

About us

Venus is a 30 year old grassroots charity in the heart of the community. We provide practical advice and emergency support, mental health services, a place to live and support for homeless people and weekly activities for our local community in Bootle and across Sefton.

As part of the charity and based at the Star Centre, we offer support and therapeutic interventions specifically for children, young people and their families.

Details

Date posted

16 December 2025

Pay scheme

Other

Salary

£24,260.60 a year Cost of living rise pending, subject to funding

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0650-25-0000

Job locations

Star Centre

Linacre Lane

Bootle

Merseyside

L20 6ES


Job description

Job responsibilities

The Role:

Reports to / Line Manager: Service Lead

Department: Childrens and Young Peoples Mental Health & Wellbeing

Hours per week: 35 hours per week across 5 days (Monday Friday)

Venus Grade 2 - £24,260.60 per annum (cost of living rise pending, subject to funding)

General Support

Assist in the effective running of the centre, dealing with enquiries by telephone, email and post.

Maintain a busy, dedicated enquiry line and inbox, ensuring all queries are dealt with appropriately, confidentially and quickly.

Reception duties, making and receiving calls, take and relay accurate and timely messages and answer questions where possible, welcome and sign in visitors to the organisation in an appropriate and personable manner.

Book and manage appointments on behalf of all therapists and communicating updates to them.

Providing reception cover at the main centre when required.

Manage all incoming and outgoing post including referral acknowledgements and appointment confirmations.

Create and maintain templates, information sheets, leaflets and posters. Photocopy, collate & distribute documents as required, ensuring share drives are kept upto date.

Ensuring the office stationery and supplies are sufficient and room inventories are maintained.

Ensure training and other resources are upto date.

Maintain records and assist in the maintenance of the registration system, ensuring that information is frequently & correctly updated.

Data entry, including inputting registration details and new referrals, maintain & review file system.

Provide general administration support across the team.

Be the main point of contact for CRM queries, supporting staff and partners with queries and issues.

Track and maintain CRM access activity and records, supporting the finance team with invoice data.

Management Administrative Support

Co-ordinate staff diaries, appointments & availability where necessary.

Maintain booking diaries & therapist session slots.

Monitor wait lists, ensuring holding communications are upto date.

Assist with the distribution of publicity, marketing, referral packs, leaflets etc when required.

Assist in the preparations and administration for groups, courses and activities, maintaining attendance records.

Be responsible for MDT meeting links, diaries and minutes.

Ensure all MDT actions are tracked, followed up and completed.

Provide support with data monitoring, reporting and data quality audits.

Complete health & safety risk assessments, checklists and weekly testing, reporting any issues as required.

Relationships and Engagement

Maintain a good, open & friendly working relationships.

Use a variety of Office IT software and produce documents to organisation standards.

Participate in staff development & training, using all relevant learning opportunities to improve skills.

Be committed to Equality & Diversity principles & to comply with Venus policies & procedures.

To ensure that support is carried out in line with the Venus Values, missions, aims and policies, including (but not restricted to) equal opportunities, safeguarding children & vulnerable adults & confidentiality.

Develop systems and processes that improve the attainment and efficiency of different Venus projects.

Job description

Job responsibilities

The Role:

Reports to / Line Manager: Service Lead

Department: Childrens and Young Peoples Mental Health & Wellbeing

Hours per week: 35 hours per week across 5 days (Monday Friday)

Venus Grade 2 - £24,260.60 per annum (cost of living rise pending, subject to funding)

General Support

Assist in the effective running of the centre, dealing with enquiries by telephone, email and post.

Maintain a busy, dedicated enquiry line and inbox, ensuring all queries are dealt with appropriately, confidentially and quickly.

Reception duties, making and receiving calls, take and relay accurate and timely messages and answer questions where possible, welcome and sign in visitors to the organisation in an appropriate and personable manner.

Book and manage appointments on behalf of all therapists and communicating updates to them.

Providing reception cover at the main centre when required.

Manage all incoming and outgoing post including referral acknowledgements and appointment confirmations.

Create and maintain templates, information sheets, leaflets and posters. Photocopy, collate & distribute documents as required, ensuring share drives are kept upto date.

Ensuring the office stationery and supplies are sufficient and room inventories are maintained.

Ensure training and other resources are upto date.

Maintain records and assist in the maintenance of the registration system, ensuring that information is frequently & correctly updated.

Data entry, including inputting registration details and new referrals, maintain & review file system.

Provide general administration support across the team.

Be the main point of contact for CRM queries, supporting staff and partners with queries and issues.

Track and maintain CRM access activity and records, supporting the finance team with invoice data.

Management Administrative Support

Co-ordinate staff diaries, appointments & availability where necessary.

Maintain booking diaries & therapist session slots.

Monitor wait lists, ensuring holding communications are upto date.

Assist with the distribution of publicity, marketing, referral packs, leaflets etc when required.

Assist in the preparations and administration for groups, courses and activities, maintaining attendance records.

Be responsible for MDT meeting links, diaries and minutes.

Ensure all MDT actions are tracked, followed up and completed.

Provide support with data monitoring, reporting and data quality audits.

Complete health & safety risk assessments, checklists and weekly testing, reporting any issues as required.

Relationships and Engagement

Maintain a good, open & friendly working relationships.

Use a variety of Office IT software and produce documents to organisation standards.

Participate in staff development & training, using all relevant learning opportunities to improve skills.

Be committed to Equality & Diversity principles & to comply with Venus policies & procedures.

To ensure that support is carried out in line with the Venus Values, missions, aims and policies, including (but not restricted to) equal opportunities, safeguarding children & vulnerable adults & confidentiality.

Develop systems and processes that improve the attainment and efficiency of different Venus projects.

Person Specification

Experience

Essential

  • Clear communication skills, both written and verbal.
  • Experience of using various IT software packages such as Microsoft Office Suite, Google Suites etc.
  • Time management proficiency.
  • Proactive.
  • Attention to detail.
  • Ability to manage a busy and varied workload.
  • Ability to assess and prioritise effectively, setting and meeting expectations and timelines.
  • Experience working within a support and / or therapeutic setting.

Desirable

  • Previous knowledge of IAPTUS clinical management system.
Person Specification

Experience

Essential

  • Clear communication skills, both written and verbal.
  • Experience of using various IT software packages such as Microsoft Office Suite, Google Suites etc.
  • Time management proficiency.
  • Proactive.
  • Attention to detail.
  • Ability to manage a busy and varied workload.
  • Ability to assess and prioritise effectively, setting and meeting expectations and timelines.
  • Experience working within a support and / or therapeutic setting.

Desirable

  • Previous knowledge of IAPTUS clinical management system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Venus Working Creatively with Young Women

Address

Star Centre

Linacre Lane

Bootle

Merseyside

L20 6ES


Employer's website

https://www.venuscharity.org (Opens in a new tab)

Employer details

Employer name

Venus Working Creatively with Young Women

Address

Star Centre

Linacre Lane

Bootle

Merseyside

L20 6ES


Employer's website

https://www.venuscharity.org (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Lead

Venus Star Centre

recruitment@venuscharity.org

01514744744

Details

Date posted

16 December 2025

Pay scheme

Other

Salary

£24,260.60 a year Cost of living rise pending, subject to funding

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0650-25-0000

Job locations

Star Centre

Linacre Lane

Bootle

Merseyside

L20 6ES


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