Job summary
Are you looking for a meaningful new challenge?
Do you want to make a real difference in the lives of people with a visible difference?
Changing Faces are currently recruiting a Skin Camouflage Practitioner Co-ordinator (Wales) (0.6 FTE, spread across 3-4 days) to deliver and support our vital Skin Camouflage Service a unique, life-enhancing service that helps individuals regain confidence and feel more in control of their appearance.
Changing Faces are launching a brand-new pilot Skin Camouflage Service in South Wales. We're looking for a dedicated and organised Practitioner Coordinator to help make it happen.
KEY INFORMATION ABOUT THE ROLE:
Hours: Part-time 22.2 hours / week (preference for 15.7 hours spread across 2-3 days per week, plus one 6.5 hour clinic day required (on either Tuesday or Friday).
Location: Hybrid: Mainly home based; one clinic day a week in Bridgend (Tuesday or Friday)
Travel required: Occasional in Wales/England for meetings, training; quarterly travel to staff away day.
Training: Changing Faces will provide on the job training. This will include an in-person three-day Skin Camouflage Course, followed by mentoring sessions over several weeks. This will include travel to England and involve some overnight stays. Travel and accommodation for training will be provided.
Benefits: 25 days annual leave, plus 8 bank holidays (pro-rated at 0.6 FTE). 6% pension contribution.
Criminal Records Check: Enhanced DBS check, with adults and children's barred lists
Main duties of the job
In this role, you will:
- Deliver in-person Skin Camouflage appointments, supporting people with visible differences
- Promote the service and build connections with local communities and health professionals
- Support the new service set-up, including clinics, documentation, and support the implementation of Welsh translations
- Coordinate and administrate appointments remotely and manage client enquiries
- Sign post clients to other Changing Faces services as needed
- Contribute to service development alongside the wider team
This is a unique opportunity to be part of a life-changing service while helping us grow our reach and make a big impact across Wales.
We are seeking a professional, empathetic individual with strong administrative skills and either experience or a talent in cosmetic artistry or colour matching. A background in nursing, therapy, or another healthcare role would be an advantage in the clinic-based environment.
Following training, the role will involve delivering one 6.5-hour weekday clinic per week. In this setting, you will provide Skin Camouflage colour matching, application, tuition, and guidance to individuals affected by a visible difference.
In addition, you will work 15.7 hours remotely across 23 weekdays. Working as an integral part of our Skin Camouflage team, administrating and co-ordinating a compassionate, professional service that makes a real difference in peoples lives.
About us
Changing Faces is the UKs leading charity for everyone who has a mark, scar or condition that makes them look different (a visible difference). Being different in a society where there is such pressure to look a certain way is extremely difficult.
People with visible differences are vulnerable to isolation, loneliness, social anxiety and low self-esteem. They face staring, unwanted attention and even bullying and hate crime. They experience lowered expectations in education, problems getting work and stereotyping in the media. This can have a devastating, and lasting, impact on their wellbeing. Adults often come to us, having never spoken to anyone about the psychological impact of their visible difference before.
We provide unique practical, social and emotional support for people affected by visible difference; we challenge discrimination and campaign for a world that respects difference.
Our services build confidence and resilience giving people the tools to manage their feelings, cope in different social settings, handle other peoples reactions or deal with life, education, work and relationships.
Job description
Job responsibilities
OVERALL PURPOSE OF THE ROLE:
To deliver all aspects of the Skin Camouflage Service (SCS) in Wales, including:
In the first three months, to work closely with the Skin Camouflage Service Manager to
set up the pilot service.
Administration and co-ordination of all SCS appointments in line with operational /
quality standards to meet KPIs and service requirements.
Running a weekly South Wales Skin Camouflage clinic, delivering appointments to
clients, in line with all service requirements.
To act as the main contact for the Wales pilot, liaising with local stakeholders, health
care professionals and organisations, to promote and present the service.
To work closely with the Skin Camouflage Manager and Team to ensure the whole service
runs smoothly across the UK.
To position Changing Faces as the leading voice and expert on issues impacting people
with visible differences.
KEY ACTIVITIES:
Pilot Service Set-Up and Launch
- Set-up of the pilot Welsh Skin Camouflage Service (SCS) in close collaboration with
the Skin Camouflage Service Manager.
- Coordinate and support translation needs for the website and service materials, liaising
with the translation service provider.
- Promote and support the Welsh presence of SCS building strong relationships and
liaising with the Welsh community, local stakeholders, healthcare professionals, and
related organisations. Working with relevant staff at CF to ensure that the voices of
clients, volunteers, and professionals are reflected in the promotional strategy.
Service Coordination and Administration
- Manage the full client pathway, from initial enquiry through referral, appointment
booking, delivery, and report completion.
- Adhering to the Quality Framework, and all operational and quality standards to ensure
we meet KPIs.
- Ensure smooth clinic administration and operations, including:
- Administering clinics using digital systems.
- Supporting others involved (e.g. hospital administrators, volunteers).
- Reporting any issues (venue, IT, admin, waiting lists, etc.) to the Skin
Camouflage Manager.
- Maintain accurate records regarding clients, clinics, appointments on the CRM
- Ensure confidentiality and compliance with Changing Faces data policies.
In-Clinic Service Delivery
- Run weekly Skin Camouflage clinics in South Wales, delivering high-quality
appointments that meet service standards.
- Welcome clients, complete service records and risk assessments.
- Match and apply camouflage products appropriately to each clients condition, skin
tone, and NHS Health Board guidelines.
- Provide professional guidance and tuition to empower clients to recreate their skin
camouflage at home.
- Complete GP prescription request letters for clients.
- Ensure safeguarding procedures are followed and escalate any concerns promptly.
- Maintain hygiene standards of the kit and workspace in accordance with Changing
Faces policies.
Main Wales Contact - client and stakeholder communication
- Respond to service enquiries via internet, email, and phone from:
- Clients accessing or seeking to access the service.
- Healthcare professionals (e.g. referrers, pharmacists).
- Follow up with clients to resolve incomplete or inaccurate referrals or waiting list
or appointment issues.
- Liaise with health professionals regarding individual client care to support successful
outcomes.
- Provide information about other Changing Faces services available
Ongoing Service Support and Cross-Team Collaboration
- To work closely with the SCS Manager and Team to ensure the whole service runs
smoothly across the UK, supporting internal projects, offering cover in times of
absence or leave.
- Liaise with other teams to contribute to organisational objectives and ensure that
people with lived experience remain at the centre of all that Changing Faces does.
Other Duties- Support additional projects, delegated tasks, or other reasonable duties as
required.
Job description
Job responsibilities
OVERALL PURPOSE OF THE ROLE:
To deliver all aspects of the Skin Camouflage Service (SCS) in Wales, including:
In the first three months, to work closely with the Skin Camouflage Service Manager to
set up the pilot service.
Administration and co-ordination of all SCS appointments in line with operational /
quality standards to meet KPIs and service requirements.
Running a weekly South Wales Skin Camouflage clinic, delivering appointments to
clients, in line with all service requirements.
To act as the main contact for the Wales pilot, liaising with local stakeholders, health
care professionals and organisations, to promote and present the service.
To work closely with the Skin Camouflage Manager and Team to ensure the whole service
runs smoothly across the UK.
To position Changing Faces as the leading voice and expert on issues impacting people
with visible differences.
KEY ACTIVITIES:
Pilot Service Set-Up and Launch
- Set-up of the pilot Welsh Skin Camouflage Service (SCS) in close collaboration with
the Skin Camouflage Service Manager.
- Coordinate and support translation needs for the website and service materials, liaising
with the translation service provider.
- Promote and support the Welsh presence of SCS building strong relationships and
liaising with the Welsh community, local stakeholders, healthcare professionals, and
related organisations. Working with relevant staff at CF to ensure that the voices of
clients, volunteers, and professionals are reflected in the promotional strategy.
Service Coordination and Administration
- Manage the full client pathway, from initial enquiry through referral, appointment
booking, delivery, and report completion.
- Adhering to the Quality Framework, and all operational and quality standards to ensure
we meet KPIs.
- Ensure smooth clinic administration and operations, including:
- Administering clinics using digital systems.
- Supporting others involved (e.g. hospital administrators, volunteers).
- Reporting any issues (venue, IT, admin, waiting lists, etc.) to the Skin
Camouflage Manager.
- Maintain accurate records regarding clients, clinics, appointments on the CRM
- Ensure confidentiality and compliance with Changing Faces data policies.
In-Clinic Service Delivery
- Run weekly Skin Camouflage clinics in South Wales, delivering high-quality
appointments that meet service standards.
- Welcome clients, complete service records and risk assessments.
- Match and apply camouflage products appropriately to each clients condition, skin
tone, and NHS Health Board guidelines.
- Provide professional guidance and tuition to empower clients to recreate their skin
camouflage at home.
- Complete GP prescription request letters for clients.
- Ensure safeguarding procedures are followed and escalate any concerns promptly.
- Maintain hygiene standards of the kit and workspace in accordance with Changing
Faces policies.
Main Wales Contact - client and stakeholder communication
- Respond to service enquiries via internet, email, and phone from:
- Clients accessing or seeking to access the service.
- Healthcare professionals (e.g. referrers, pharmacists).
- Follow up with clients to resolve incomplete or inaccurate referrals or waiting list
or appointment issues.
- Liaise with health professionals regarding individual client care to support successful
outcomes.
- Provide information about other Changing Faces services available
Ongoing Service Support and Cross-Team Collaboration
- To work closely with the SCS Manager and Team to ensure the whole service runs
smoothly across the UK, supporting internal projects, offering cover in times of
absence or leave.
- Liaise with other teams to contribute to organisational objectives and ensure that
people with lived experience remain at the centre of all that Changing Faces does.
Other Duties- Support additional projects, delegated tasks, or other reasonable duties as
required.
Person Specification
Values
Essential
- A strong commitment to Changing Faces values, vision and purpose, with a passion for placing the voices of people with visible differences at the heart of all work.
Interpersonal skills
Essential
- Strong interpersonal skills, with the ability to listen empathetically and support vulnerable clients, while maintaining professional boundaries and emotional resilience.
Attention to detail
Essential
- Exceptional attention to detail, ensuring a high level of accuracy even when working under pressure.
Experience
Essential
- 1) Fluent in English, both spoken and written, with first class communication skills to liaise effectively, clearly, logically, concisely and appropriately for the particular audiences.
- 2) Proven administrative ability, including the efficient use of administration systems, and confident use of the Microsoft Office suite, video conferencing tools, and CRM platforms (Salesforce experience is an advantage but not essential).
- 3) Experience or natural talent in cosmetic artistry or colour matching, with an excellent eye for colour and visual detail.
- 4) On clinic days; ability to lift and wheel camouflage kit (approximately 10KG). Ability to kneel, bend and hold cosmetic brushes to facilitate camouflage on differing body areas.
- 5) Good understanding of policies and procedures, particularly in relation to safeguarding, and a strong commitment to the safety and wellbeing of clients, staff, and volunteers.
- 6) Experience of contributing positively in a busy, team-focused environment, showing strong collaboration and support for colleagues.
- 7) A flexible, proactive approach with a willingness to learn, adapt, and suggest improvements to our service and organisational processes.
- 8) Understanding of the importance of confidentiality and the ability to handle client data accurately and securely.
Desirable
- Additional fluency in Welsh would be desirable but not essential.
Skills
Essential
- Excellent organisational skills and a systematic approach to work, with the ability to prioritise effectively between competing demands.
Person Specification
Values
Essential
- A strong commitment to Changing Faces values, vision and purpose, with a passion for placing the voices of people with visible differences at the heart of all work.
Interpersonal skills
Essential
- Strong interpersonal skills, with the ability to listen empathetically and support vulnerable clients, while maintaining professional boundaries and emotional resilience.
Attention to detail
Essential
- Exceptional attention to detail, ensuring a high level of accuracy even when working under pressure.
Experience
Essential
- 1) Fluent in English, both spoken and written, with first class communication skills to liaise effectively, clearly, logically, concisely and appropriately for the particular audiences.
- 2) Proven administrative ability, including the efficient use of administration systems, and confident use of the Microsoft Office suite, video conferencing tools, and CRM platforms (Salesforce experience is an advantage but not essential).
- 3) Experience or natural talent in cosmetic artistry or colour matching, with an excellent eye for colour and visual detail.
- 4) On clinic days; ability to lift and wheel camouflage kit (approximately 10KG). Ability to kneel, bend and hold cosmetic brushes to facilitate camouflage on differing body areas.
- 5) Good understanding of policies and procedures, particularly in relation to safeguarding, and a strong commitment to the safety and wellbeing of clients, staff, and volunteers.
- 6) Experience of contributing positively in a busy, team-focused environment, showing strong collaboration and support for colleagues.
- 7) A flexible, proactive approach with a willingness to learn, adapt, and suggest improvements to our service and organisational processes.
- 8) Understanding of the importance of confidentiality and the ability to handle client data accurately and securely.
Desirable
- Additional fluency in Welsh would be desirable but not essential.
Skills
Essential
- Excellent organisational skills and a systematic approach to work, with the ability to prioritise effectively between competing demands.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
