Health and Wellbeing Coach

Job description

Job responsibilities

Job Purpose

The role will combine Health and Wellbeing Coach motivational interviewing techniques with the skills of Psychological Wellbeing practices to provide a supportive service, working within Primary Care, supporting patients to take proactive steps to improve their own mental health and wellbeing.

They will provide low intensity interventions that will help patients to manage their own recovery. Sessions will be delivered both on a one-to-one and group basis, coaching and motivating through multiple sessions, setting goals and agreeing action planning to support effective outcomes. The role will work closely with other support organisations including Social Prescribers, IAPT services and wider Solihull health and wellbeing services.

The post holder will be required to effectively manage a caseload of patients and maintain accurate and concise records and ensure effective onward referral processes are in place and utilised.

Duties and Key Responsibilities

Conduct patient-centred interviews to identify areas where patients wish to see change and agree action plan and steps in conjunction with patients

Make accurate assessments of the risk patients pose to themselves and others

Make decisions on the suitability of new referrals, referring clients to alternative services or 'stepping up' their treatment to high-intensity psychological therapy if necessary

Support primary care staff to make appropriate referrals to the service, raising awareness of the support available

Devise a shared treatment plan with your patient that's delivered via a range of methods such as face-to-face, online or over the telephone

Provide low-intensity interventions, using current methods, models and tools to influence positive behaviour change

Provide both group and one to one support to patients using a range of mediums including face to face and telephone support

Attend multidisciplinary meetings about referrals or clients in treatment

Develop strong professional relationships with Primary Care staff, Social Prescribers and external support services

Liaise with external agencies including housing, police, local authority, employers and employment support workers where necessary

Provide and receive information related to mental health to individuals or groups of clients, relatives, carers, members of the public and professionals

Planning and prioritising of own workload to ensure appropriate levels of intervention are provided to each client

Completion and maintenance of client records and updating databases to provide key outcome and evidence monitoring of service

Signposting and referral to other agencies and services to promote sustained behaviour change and health outcomes

Design and completion of relevant paperwork to provide support to clients in the form of assessments, updates and action plans

Personal Development

Undertake clinical supervision on a regular basis in line with relevant professional guidelines and policies

Report to Line Manager on workload, progress and results

Manage own time and resources

Prioritise workload in liaison with Line Manager

Any other duties as agreed with Line Manager, commensurate to the post

Health and Safety

Take reasonable care for the Health and Safety of yourself or other persons who may be affected by your act or omissions

Co-operate with the Company to comply with any Company safety rule and/or any duty or requirement imposed under legislation or relevant Codes of Practice

Maintain safe and clean conditions in your working area according to the Companys housekeeping standards

Work in accordance with information and training provided

Equal Opportunities

It is the responsibility of each employee to abide by the Companys Equal Opportunities Policy

Data Protection

At all times during employment, to comply with the provisions of the Data Protection Act 1998 and with any policy introduced by the Company to comply with the Act including GDPR legislation.

Person Specification

Skills and Abilities

Essential

• Able to develop good therapeutic relationships with clients
• Demonstrate a good understanding of the evidence base and development of self-management
• Excellent teamworking skills and an aptitude for fostering good working relationships at all levels
• An interest in using clinical supervision and personal development positively and effectively
• Able to work well under pressure and effectively manage caseload of multiple patients
• Knowledge of safeguarding (Adults and children) and risk assessments
• Excellent facilitation skills including conflict resolution in group settings
• Active listening skills with an ability to build rapport with people and patients
• Able to communicate clearly and persuasively, both verbally and in writing
• Basic IT skills, including word processing and database packages
• Good time management and organisational skills relating to the overall number of client contacts offered and clinical sessions carried out per week
• IT skills to include Microsoft Office

Desirable

• Understanding of long-term conditions and their impact on wellbeing and motivation
• Knowledge of health and wellbeing services and support in Solihull

Experience

Essential

• Experience of supporting patients with low level mental health issues and conditions
• Experience of using coaching approaches and techniques or other supportive strategies (e.g., Motivational Interviewing)
• Experience of providing one to one and group support based on patient need
• Managing a caseload of patients, prioritisng in accordance with need and support required
• Working as part of a multi-disciplinary team, working alongside internal and external agencies to provide comprehensive support
• Development of shared treatment plans in coproduction with patients
• Planning and prioritising own workload
• Accurate record keeping in relation to patient records, referrals and outcomes

Desirable

• Experience of working within or alongside Social Prescribing Services
• Working as part of a multidisciplinary Primary Care team

Qualifications

Essential

• Coaching/Counselling qualification gained through a PCI accredited organisation (or be willing to work towards) (H&WB Coach 4 day training)
• Mental Health based qualification - e.g. NVQ Level 2 or above

Desirable

• Registered member of an appropriate governing body (BACP, BABCP)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gateway Family Services CIC

Address

The Castle Practice

2 Hawthorne Road

Castle Bromwich

Birmingham

B36 0HH

Employer's website

https://gatewayfs.org/ (Opens in a new tab)