Job summary
This is a newly created position offering an exceptional opportunity to shape and strengthen S&G Minds approach to data, insight, and organisational learning. As our Data & Insights Officer, you will play a pivotal role in building high standards across our systems, ensuring that accurate, reliable information supports the delivery, improvement, and strategic development of our mental health services.
You will lead the coordination, analysis, and interpretation of data from across the organisation, developing clear reporting, visualisation, and insight products that help colleagues make informed decisions. The role also plays an important part in safeguarding data protection and strengthening our governance practices, working closely with our Data Protection Officer to ensure compliance and accountability.
This is an ideal role for someone methodical, proactive, and committed to using data for social good. You will join a values-driven charity that places people at the heart of everything we do, with opportunities for professional development, flexible working, and meaningful impact across Swindon and Gloucestershire.
If you are motivated to build something foundational, improve systems, and support better outcomes for people experiencing mental health difficulties, we would welcome your application.
Main duties of the job
The Data & Insights Officer will lead the development of strong, reliable data practices across S&G Mind. The role focuses on improving the quality, consistency, and security of our information, ensuring that data is accurate, well-governed, and used effectively to support decision-making.
You will coordinate how data flows through our systems, strengthen processes that support accuracy and compliance, and help colleagues use information confidently in their work. A key part of the role is transforming raw data into clear insightproducing dashboards, reports, and visualisations that highlight trends, risks, and opportunities across our services.
You will also support our data protection responsibilities, helping to ensure that the organisation meets its legal obligations and maintains high standards of confidentiality and accountability. Working closely with teams across Swindon and Gloucestershire, you will contribute to continuous improvement, digital development, and the integration of systems that support efficient and evidence-based service delivery.
This role is well suited to someone who enjoys making systems work better, turning complex data into practical understanding, and supporting colleagues to build confidence in using information.
About us
Who We AreSwindon and Gloucestershire Mind provides advice and support to empower anyone in our local communities experiencing a mental health problem. We work to improve services, raise awareness, and promote greater understanding of mental health.
Our VisionWe will not give up until everyone experiencing a mental health problem receives both support and respect. We create services where people are recognised, valued, and supported.
Our Culture and ValuesYou will be joining a committed, skilled, and supportive team, working alongside colleagues who are deeply motivated to improve mental health care and outcomes. Our work is purposeful, collaborative, and grounded in a strong ethical framework.
Our Values
- Selflessness Acting in the best interests of the people we support.
- Integrity Being principled in our work and conduct.
- Objectivity Making fair, impartial decisions without bias.
- Accountability Taking responsibility for our actions and the quality of our work.
- Openness Working transparently and communicating honestly.
- Honesty Being truthful, reliable, and trustworthy.
- Leadership Modelling our values and demonstrating positive organisational behaviours.
Swindon and Gloucestershire Mind is committed to equality, diversity, and inclusion. We value and respect the diverse experiences and perspectives our employees bring, and we work to ensure that our services and workplace remain inclusive, fair, and accessible to all.
Job description
Job responsibilities
Data & Insights Officer
Job Details
- Job Title: Data & Insights Officer
- Hours: 21 hours per week
- Salary: £29,000 (FTE)
- Location: Swindon, Gloucestershire & Remote Working
- Reports to: Director (Assurance, Improvement and Gloucestershire Services)
Job PurposeAs a newly established position within S&G Mind, this role offers a significant opportunity to shape and strengthen the organisations data environment from the ground up. The postholder will play a central part in embedding high standards, developing coherent systems, and ensuring that data-informed insight drives meaningful service impact.
The Data & Insights Officer ensures the accuracy, quality, and integrity of S&G Minds internal data and transforms that information into meaningful insight to guide sound organisational decision-making. The role safeguards compliance with data protection legislation, strengthens data governance practices, and ensures that internal systems support efficient, accountable, and evidence-based service delivery.
The postholder leads on the coordination, analysis, interpretation, and reporting of data from internal systems. They will champion consistent, secure, and reliable data processes that align with S&G Minds quality, assurance, and compliance frameworks.
Working across teams, they will promote strong data literacy, enabling staff to use information confidently for evaluation, service improvement, strategic planning, and regulatory compliance. The role also supports management of data protection responsibilities, including subject access requests (SARs), rights requests, and cooperation with the Data Protection Officer (DPO).
The postholder must maintain an informed understanding of national data standards relevant to mental health services, including the Mental Health Services Data Set (MHSDS), ensuring that internal practice remains aligned with emerging best practice.
Job description
Job responsibilities
Data & Insights Officer
Job Details
- Job Title: Data & Insights Officer
- Hours: 21 hours per week
- Salary: £29,000 (FTE)
- Location: Swindon, Gloucestershire & Remote Working
- Reports to: Director (Assurance, Improvement and Gloucestershire Services)
Job PurposeAs a newly established position within S&G Mind, this role offers a significant opportunity to shape and strengthen the organisations data environment from the ground up. The postholder will play a central part in embedding high standards, developing coherent systems, and ensuring that data-informed insight drives meaningful service impact.
The Data & Insights Officer ensures the accuracy, quality, and integrity of S&G Minds internal data and transforms that information into meaningful insight to guide sound organisational decision-making. The role safeguards compliance with data protection legislation, strengthens data governance practices, and ensures that internal systems support efficient, accountable, and evidence-based service delivery.
The postholder leads on the coordination, analysis, interpretation, and reporting of data from internal systems. They will champion consistent, secure, and reliable data processes that align with S&G Minds quality, assurance, and compliance frameworks.
Working across teams, they will promote strong data literacy, enabling staff to use information confidently for evaluation, service improvement, strategic planning, and regulatory compliance. The role also supports management of data protection responsibilities, including subject access requests (SARs), rights requests, and cooperation with the Data Protection Officer (DPO).
The postholder must maintain an informed understanding of national data standards relevant to mental health services, including the Mental Health Services Data Set (MHSDS), ensuring that internal practice remains aligned with emerging best practice.
Person Specification
Experience
Essential
- - Experience managing data across multiple systems and ensuring data integrity.
- - Experience cleansing, transforming, and reconciling data from different platforms.
- - Experience producing dashboards, reports, or visual insight products.
- - Experience supporting or working with a Data Protection Officer or equivalent function.
- - Experience applying GDPR and information governance principles in practice.
- - Experience using data to support quality assurance, compliance, audit, or service improvement.
- - Awareness of the Mental Health Services Data Set (MHSDS).
Desirable
- - Experience reporting against nationally defined mental health datasets.
- - Experience in the charity, mental health, health, or public sector.
- - Experience with CRM, HR, H&S, LMS systems (e.g., Breathe HR, People Safe, iHASCO).
Qualifications
Essential
- - GCSEs (or equivalent) in Maths and English, demonstrating strong numeracy and written communication foundations.
- - Strong working knowledge of data protection legislation (UK GDPR, Data Protection Act 2018).
- - Demonstrable competence in data analysis, reporting, and use of Microsoft 365 (Excel).
Desirable
- - A data-related apprenticeship (e.g., Data Analyst, Data Technician, Business Data).
- - Formal training or certification in data protection, information governance, or data management.
- - Relevant training or qualifications in data analysis, statistics, information management, or related fields.
Skills, Abilities, Behaviours
Essential
- - Ability to design and improve data processes, validation checks, and reporting workflows.
- - Ability to join, map, and align datasets to support organisational analysis.
- - Ability to produce clear, accessible insight for non-technical audiences.
- - Strong attention to detail and a methodical approach.
- - Ability to train and support colleagues with varied data confidence levels.
- - Ability to maintain confidentiality and uphold high professional standards.
- - Ability to work collaboratively and manage competing priorities.
- - Ability to travel across Swindon and Gloucestershire as required.
Desirable
- - Experience contributing to audits, compliance reviews, or system improvement projects.
- - Experience supporting digital transformation or data system implementation.
Person Specification
Experience
Essential
- - Experience managing data across multiple systems and ensuring data integrity.
- - Experience cleansing, transforming, and reconciling data from different platforms.
- - Experience producing dashboards, reports, or visual insight products.
- - Experience supporting or working with a Data Protection Officer or equivalent function.
- - Experience applying GDPR and information governance principles in practice.
- - Experience using data to support quality assurance, compliance, audit, or service improvement.
- - Awareness of the Mental Health Services Data Set (MHSDS).
Desirable
- - Experience reporting against nationally defined mental health datasets.
- - Experience in the charity, mental health, health, or public sector.
- - Experience with CRM, HR, H&S, LMS systems (e.g., Breathe HR, People Safe, iHASCO).
Qualifications
Essential
- - GCSEs (or equivalent) in Maths and English, demonstrating strong numeracy and written communication foundations.
- - Strong working knowledge of data protection legislation (UK GDPR, Data Protection Act 2018).
- - Demonstrable competence in data analysis, reporting, and use of Microsoft 365 (Excel).
Desirable
- - A data-related apprenticeship (e.g., Data Analyst, Data Technician, Business Data).
- - Formal training or certification in data protection, information governance, or data management.
- - Relevant training or qualifications in data analysis, statistics, information management, or related fields.
Skills, Abilities, Behaviours
Essential
- - Ability to design and improve data processes, validation checks, and reporting workflows.
- - Ability to join, map, and align datasets to support organisational analysis.
- - Ability to produce clear, accessible insight for non-technical audiences.
- - Strong attention to detail and a methodical approach.
- - Ability to train and support colleagues with varied data confidence levels.
- - Ability to maintain confidentiality and uphold high professional standards.
- - Ability to work collaboratively and manage competing priorities.
- - Ability to travel across Swindon and Gloucestershire as required.
Desirable
- - Experience contributing to audits, compliance reviews, or system improvement projects.
- - Experience supporting digital transformation or data system implementation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
