Clinical Administration Lead

Job description

Job responsibilities

Line manage and provide support to a team of Clinical Administrators, Administration and Data Entry Officers, and Data Officers.

Lead team meetings for the Administration and Data teams.

Support with clinical administration when required.

Support with clinical project work when required, including consulting on any changes to processes or implementation of new systems as well as monitoring their effectiveness.

Attend and contribute to internal and external meetings.

Respond to clinical queries from the Administration and Data teams.

Ensure that the referrals process is efficient, transparent, and user-friendly.

Receive, monitor, and proceed with referrals received via email, phone, live chat and in person.

Schedule patients for Assessment and Treatment appointments.

Enter data on agreed data systems and ensure that data entry across the administration and data team is accurate.

Complete administration work connected with contract data collection e.g. running reports or providing snapshot data.

Maintain and develop efficient filing systems.

Maintain and improve data entry requirements by following data programme techniques and procedures.

Test system changes and upgrades by inputting new data; reviewing output.

Secure information by completing data base backups.

Monitor and manage risk across referrals processes.

Respond to and support with complaints.

Review policies and procedures, reporting needed changes.

Maintain client confidence and protect operations by keeping information confidential.

Ensure that the referrals process is compliant with GDPR.

Support with staff absence across the Administration and Data teams.

Follow all risk and safeguarding policies and procedures.

Undertake training as required by the organisation.

To work within organisations policies and procedures.

Undertake such other duties commensurate with the role.

To understand and work with the ethos, aims and objectives of LWC.

Person Specification

Qualifications

Essential

• A relevant degree or clinical qualification such as a psychology

Experience

Essential

• Experience of using data systems such as IAPTUS.
• Experience line managing a team.
• Experience of working with and updating administrative processes.
• Experience of data entry, extraction, and quality management in an office environment.

Knowledge and Skills

Essential

• An understanding of health inequalities and their effects on mental health and wellbeing.
• An understanding of Equality, Diversity and Anti-Discriminatory Practice.
• An understanding of key mental health legislation and key policy initiatives.
• An understanding of monitoring and evaluation tools used in health. promotion programmes.
• Ability to operate independently with minimal supervision.
• Sensitivity in handling telephone calls and supporting clients to clarify their needs and requirements.
• Ability to motivate self and others.
• A high level of attention to detail.
• Excellent IT proficiency including full competence using Microsoft Office Suite, e.g. Word, PowerPoint, Excel and Outlook.
• Attention to detail.
• High level of integrity and understanding of confidentiality and always maintains discretion.
• Proactive self-starter with a positive and energetic approach to work
• Excellent written and verbal communication skills
• Confident communicator at all levels
• Effective time management and workload management
• Empathy with the aims and values of the organisation
• Commitment to continuous improvement including own professional development.
• Willingness to be flexible and dynamic as organisation needs change.
• Commitment to principles of Equal Opportunities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Living Well Consortium

Address

Avoca Court

23 Moseley Road

Birmingham

West Midlands

B12 0HJ

Employer's website

https://livingwellconsortium.com/ (Opens in a new tab)