Job summary
St
John Ambulance Cymru trains around 25,000 people per year in First Aid and
provides medical cover at around 1000 events ranging from World Tour gigs and international
sporting fixtures through to community events across Wales.
Our
2000 volunteers and young people undertake educational programmes, such as
Event Responder, to gain the skills to provide this service to communities.
In
addition to his we provide falls and mental health response and safe transport
services for the NHS.
As
our new Director of Clinical Operations and Education you will hold executive
accountability through the heads of response and education for the planning,
delivery, quality and reliability of these services as well as the experience
of our volunteers patients and employees.
As
a registrant you will advocate for our patients and with our Chief Medical
Officer, a senior volunteer post, make sure our clinical systems, policies and outcomes
are sector leading.
Working
directly to the CEO and with our strategy Wales as Community of Lifesavers
moving into its second year and following our investment in fleet and equipment
in 2025 its a great time to join our charity.
To
arrange an informal visit or further conversation with Richard Lee our CEO
please contact his Executive Assistant Jane Merrell.
Main duties of the job
This role reports directly to the Chief Executive
Officer and is a key member of the Executive Leadership Team and our
organisations clinical lead. The ELT have shared accountability for the
experience of our St John People, both volunteers and employees, and for role
modelling our culture, values and behaviours. Leading our response and education teams which includes all operational activity, logistics and fleet as
well as our education teams you will be accountable for the delivery of
services that Wales relies upon.
In addition, as our most senior clinician, with the
support of our Chief Medical Officer - a volunteer post, and Clinical Trustees,
you will ensure the highest standards of clinical governance and safety. In
order to be a visible leader and to understand our services, regular travel
throughout Wales will be a requirement for this role.
About us
At St John Ambulance Cymru we provide around 24 hour
support to the NHS ambulance service operating the national falls response
service for Wales and national mental health, non-secure, transport services.
We provide medical care at over 1200 events per year
ranging from international and national sporting fixtures and concerts through
large crowd cultural events such as the Eisteddfod and smaller local community
events and night-time economy schemes.
Our people complete education programmes as Event and
Emergency Responders as well as a host of other operational qualifications.
We train around 25,000 people per annum in First Aid
and associated safety courses for their workplace through our training
enterprise.
Our Strategy for 2025-2030 is called A Community of
Lifesavers. Our priorities are improving the experience of our people,
increasing our focus on community education, making sure our children and young
people thrive and becoming more sustainable and inclusive.
Job description
Job responsibilities
Key duties
and responsibilities:
People
Inspire leaders
across your directorate and the wider organisation to be the best they can be,
valuing feedback, challenge and development as essential.
Define and deliver
initiatives to improve operational and clinical effectiveness and performance
across all operational and education focused areas of SJAC.
Ensure that our
people and those who rely on us are at the forefront of our planning and
decisions.
Lead with our Chief
Commissioner our most senior volunteer, to provide equity of experience to our
volunteers and employees.
Delivery
Lead our operational
activity ensuring operational and clinical quality and reliability.
Lead our clinical
standards to be the best in the sector.
Lead our education
teams to deliver the best training and education for our people and in
communities across Wales.
Lead our support
teams to deliver a best in class logistics and fleet system across the
charity.
Chairing our Serious Incident Group, ensuring that we are operating safely and managing
incidents well when they occur.
Develop an
operational dashboard to track progress.
Executive Leadership
Team
Work with the Chief
Executive, ELT and other key stakeholders to develop and deliver our strategy
2025-2030 Wales as a Community of Lifesavers.
Lead the development
of a comprehensive clinical operational strategy that delivers our services and
our mission.
Identify and plan
key work streams to achieve the strategy and monitoring progress of
delivery.
Along with the wider
ELT relentlessly promote inclusive practices, ensuring equal opportunities and
inclusiveness across the workforce and all areas of accountability.
Act as a strategic
advisor to the ELT and Board on all clinical and operational matters, including
ensuring our education activity supports and advances this.
Provide information
and assurance to the Board relating to the portfolio, via the Audit, Risk and
Governance and Clinical committees.
Embody and exemplify
the charitys values at all times and hold others to account for the same.
Demonstrate a
commitment to inclusion and welcoming diversity, championing equality of
treatment and opportunity.
Perform any other
duties commensurate with these responsibilities, the band of the post and
skills and qualifications of the post-holder.
This job
description is intended as an outline indicator of general areas of activity
and will be amended in light of the changing needs of St John Ambulance Cymru.
It is expected that the post holder will be as positive and flexible as
possible in this regard.
Job description
Job responsibilities
Key duties
and responsibilities:
People
Inspire leaders
across your directorate and the wider organisation to be the best they can be,
valuing feedback, challenge and development as essential.
Define and deliver
initiatives to improve operational and clinical effectiveness and performance
across all operational and education focused areas of SJAC.
Ensure that our
people and those who rely on us are at the forefront of our planning and
decisions.
Lead with our Chief
Commissioner our most senior volunteer, to provide equity of experience to our
volunteers and employees.
Delivery
Lead our operational
activity ensuring operational and clinical quality and reliability.
Lead our clinical
standards to be the best in the sector.
Lead our education
teams to deliver the best training and education for our people and in
communities across Wales.
Lead our support
teams to deliver a best in class logistics and fleet system across the
charity.
Chairing our Serious Incident Group, ensuring that we are operating safely and managing
incidents well when they occur.
Develop an
operational dashboard to track progress.
Executive Leadership
Team
Work with the Chief
Executive, ELT and other key stakeholders to develop and deliver our strategy
2025-2030 Wales as a Community of Lifesavers.
Lead the development
of a comprehensive clinical operational strategy that delivers our services and
our mission.
Identify and plan
key work streams to achieve the strategy and monitoring progress of
delivery.
Along with the wider
ELT relentlessly promote inclusive practices, ensuring equal opportunities and
inclusiveness across the workforce and all areas of accountability.
Act as a strategic
advisor to the ELT and Board on all clinical and operational matters, including
ensuring our education activity supports and advances this.
Provide information
and assurance to the Board relating to the portfolio, via the Audit, Risk and
Governance and Clinical committees.
Embody and exemplify
the charitys values at all times and hold others to account for the same.
Demonstrate a
commitment to inclusion and welcoming diversity, championing equality of
treatment and opportunity.
Perform any other
duties commensurate with these responsibilities, the band of the post and
skills and qualifications of the post-holder.
This job
description is intended as an outline indicator of general areas of activity
and will be amended in light of the changing needs of St John Ambulance Cymru.
It is expected that the post holder will be as positive and flexible as
possible in this regard.
Person Specification
Qualifications
Essential
- Registration with HCPC, NMC or GMC
- Recognised leadership qualification
Experience
Essential
- Significant experience of leading a large multi-site dispersed clinical workforce
- Demonstrable understanding of Clinical Governance frameworks and providing safe services
- Significant experience of budget responsibility and delivery against financial plans.
- Significant experience of managing contracts and delivering against key performance indicators
- Significant experience of improving and transforming services
- Experience of leading robust governance systems and providing assurance
- Experience of planning and organisational skills across a wide portfolio
Desirable
- Significant successful experience of leading services provided by both volunteers & employees
- Experience of providing NHS services and knowledge of how they are commissioned
- Experience of leading clinical education planning and delivery
Skills, knowledge and abilities
Essential
- Committed to delivering excellent experience for all
- Can do approach and commitment to succeed
- Ability to develop and deliver with a team at Executive and Directorate levels
- Absolute commitment to role modelling our St John Ambulance Cymru values of Compassion, Quality, Inclusion and Integrity, and helping others do the same
- Ability to work outside normal working hours when absolutely necessary
Person Specification
Qualifications
Essential
- Registration with HCPC, NMC or GMC
- Recognised leadership qualification
Experience
Essential
- Significant experience of leading a large multi-site dispersed clinical workforce
- Demonstrable understanding of Clinical Governance frameworks and providing safe services
- Significant experience of budget responsibility and delivery against financial plans.
- Significant experience of managing contracts and delivering against key performance indicators
- Significant experience of improving and transforming services
- Experience of leading robust governance systems and providing assurance
- Experience of planning and organisational skills across a wide portfolio
Desirable
- Significant successful experience of leading services provided by both volunteers & employees
- Experience of providing NHS services and knowledge of how they are commissioned
- Experience of leading clinical education planning and delivery
Skills, knowledge and abilities
Essential
- Committed to delivering excellent experience for all
- Can do approach and commitment to succeed
- Ability to develop and deliver with a team at Executive and Directorate levels
- Absolute commitment to role modelling our St John Ambulance Cymru values of Compassion, Quality, Inclusion and Integrity, and helping others do the same
- Ability to work outside normal working hours when absolutely necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
