Job responsibilities
JOB
DESCRIPTION
JOB TITLE: Frailty Service Coordinator
SALARY: £13 per hour
CONTRACT: 2
years fixed term
REPORTS TO: Frailty Therapy Practitioner
RESPONSIBLE TO: Frailty Lead Clinician
LOCATION: Easington and Sedegefield
HOURS: 15 to 30 hours per week
JOB PURPOSE:
The Frailty Service Coordinator will be pivotal in helping
to launch and run a new service aimed at the housebound, frail population of
Easington and Sedgefield. They will
assist a multi-disciplinary team in delivering patient care within the
community. Your role will involve managing clinicians diaries, contacting
patients and booking appointments, completing pre-assessment forms, and
coordinating patient flow. You will liaise with GP practices, process
referrals, and support remote consultations and follow-up care.
Home visits are an integral part of the role, where you will
take baseline observations, facilitate remote examinations using digital tools,
and provide support to patients and their families. You will also maintain
digital technologies to ensure smooth service delivery and effective
communication, helping ensure high-quality care for patients in the local
community.
MAIN DUTIES AND RESPONSIBILITIES
Organise and manage clinicians schedules efficiently,
ensuring that appointments are correctly documented in ledgers to maintain
smooth workflow.
Schedule appointments for patients, ensuring effective
communication with patients and their families/carers to confirm bookings and
address any concerns.
Oversee the completion and accurate documentation of
pre-assessment forms, ensuring they are entered into patient records in a
timely manner.
Ensure efficient patient flow within the community frailty
service, coordinating between the team members to minimise delays and ensure
timely delivery of care.
Identify and generate referrals for patients who require
further services or specialist interventions, ensuring that they are referred
in a timely and appropriate manner.
Prepare and send necessary documentation regarding patient
recommendations to general practices, ensuring all required information is
included and communicated effectively.
Maintain ongoing communication with local GP practices,
providing updates and receiving necessary information regarding patient care
and coordination.
Responsible for organising the daily MDT meetings, ensuring
that all relevant stakeholders are present, and support the team in discussing
patient care.
Arrange follow-up appointments and ensure that appropriate
care and support are provided to patients in a timely manner.
Utilise SystmOne to extract relevant patient data, ensuring
that information is accurately gathered and available for clinical review.
Set up and maintain the necessary technology for remote
consultations, including configuring Teams links and ensuring clinicians have
all relevant patient information beforehand.
Oversee the management and upkeep of all digital
technologies used within the service, ensuring they are functioning correctly
and supporting patient care.
Visit patients in their homes when required, facilitating
remote consultations between patients and clinicians by setting up necessary
digital devices.
Conduct initial assessments by taking baseline vital signs,
including blood pressure (lying and standing), pulse, oxygen saturation,
respiratory rate, temperature, height, and weight.
Support remote examinations through the use of a digital
stethoscope and other technology to ensure comprehensive patient assessments.
Provide support to patients and their families as needed,
offering reassurance and assistance with understanding care plans or addressing
concerns.
Managerial
Carry out surveys and audits as appropriate
to your area of work
Support colleagues to access the most
appropriate service by problem solving and directing referrals to the most
appropriate level of care.
Maintain and provide accurate and timely
statistics and information within the required timescales
Participate in team meetings.
Manage time and caseload pressure in a
rapidly changing environment, using appropriate prioritisation.
Undertake any other professional duty as
required within the service, in accordance with training, and experience
following consultation with the trained member of the team.
Plan own caseload, asking for support when
required
Communication
Establish and maintain effective, collaborative working with
colleagues in Primary/Secondary Care, Social Services, Voluntary and
Independent Sectors in all aspects of patient care.
Participate in multi-disciplinary team meetings and liaise
with other disciplines to achieve comprehensive, effective and holistic ongoing
care management planning for the patient.
Demonstrate the ability to communicate information,
sometimes of a complex and sensitive matter and respond appropriately to
patients, carers and staff.
Maintain accurate and contemporaneous record keeping to a
high standard utilising specific templates on SystmOne
Demonstrate the ability to communicate information,
sometimes of a complex and sensitive matter and respond appropriately to
patients, carers and staff.
Ensure timely and effective communication with the qualified
staff on all team matters.
Training
Actively participate in your own personal development plan
with your supervisor in order to develop the skills and knowledge required to
carry out the responsibilities set out in the job description
Ensure that personal support and development is gained
through performance review, regular supervision and that training needs are
identified with subsequent training as appropriate, in line with employers' policy.