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The Junction

CYP Mental Health and Emotional Wellbeing Service Administrator

Information:

This job is now closed

Job summary

We are looking for an enthusiastic and passion person to help us coordinate the support of children, young people and families access to mental health and emotional wellbeing services, manage smooth administration of the service and ensure excellent customer service and communications with beneficiaries and referring agencies.

Main duties of the job

To support the smooth administration of the Mental Health and Emotional Wellbeing Service.

To work as a point of contact for children, young people and families specifically those needing to access the Children and Young Peoples Mental Health and Emotional Wellbeing Service.

To support the delivery of The Junctions Children and Young Peoples Mental Health and Emotional Wellbeing Service, which includes Early Intervention and Prevention, CYP IAPT and Trauma Focussed Services.

SUPPORT: Support will be provided by the CYP Mental Health and Emotional Wellbeing Manager who will carry out regular supervision.

About us

It is essential that everyone who works or volunteers for The Junction recognises how their efforts help us make a difference to the lives of so many children, young people and families who are in need of our support. It is equally important that everyone is conscious of how their role supports the Vision and Mission of The Junction and that everyone can feel a sense of pride in their work.

We are very protective of our reputation of putting children and young people at the heart of everything we do and we have a clear expectation that all of our workers believe in and work to the Values and Key Principles of the organisation.

Vision

Our vision is a world where no child, young person or family is left to struggle. We want a world where there is always someone to talk to.

Mission

To empower children, young people and their families to embrace life with confidence, facing lifes challenges in a positive way.

Details

Date posted

27 September 2023

Pay scheme

Other

Salary

£22,644 a year Salary is pro rata

Contract

Fixed term

Duration

2 years

Working pattern

Part-time

Reference number

B0605-23-0002

Job locations

Westfield Farm

The Green, Dormanstown

Redcar

Cleveland

TS10 5NA


Job description

Job responsibilities

To work to achieve positive outcomes for children, young people and families including excellent customer service skills through administrative functions, enabling accurate and efficient communication.

Work as directed by the Service Manager to support referral, assessments, and therapeutic appointments including efficient, uploading referral and clarifying information and processes to external referrers, diary management for services with a high dependency on throughput, and communication to children, young people and families.

Support the completion of management information reports to meet programme/ projectrequirements.

Ensure the management information system is completed in a timely way and quality checks are carried out.

Provide excellent communications with all stakeholders as required, using telephone, ICT and written communications.

Support service staff as directed by the operations manager with administrative functions

Working in Teams

Other Duties

Undertake all work in accordance with The Junctions polices and practice including but not withstanding Information Security, Health and Safety, Risk Management

Ensure that the highest standards of customer care are maintained at all times

Positively promote the welfare of children, young people and vulnerable adults and ensure that that safeguarding is recognised as everyones responsibility.

Work and adhere to The Junctions values at all times.

To undertake other duties and responsibilities as required from time to time commensurate with the post.

Job description

Job responsibilities

To work to achieve positive outcomes for children, young people and families including excellent customer service skills through administrative functions, enabling accurate and efficient communication.

Work as directed by the Service Manager to support referral, assessments, and therapeutic appointments including efficient, uploading referral and clarifying information and processes to external referrers, diary management for services with a high dependency on throughput, and communication to children, young people and families.

Support the completion of management information reports to meet programme/ projectrequirements.

Ensure the management information system is completed in a timely way and quality checks are carried out.

Provide excellent communications with all stakeholders as required, using telephone, ICT and written communications.

Support service staff as directed by the operations manager with administrative functions

Working in Teams

Other Duties

Undertake all work in accordance with The Junctions polices and practice including but not withstanding Information Security, Health and Safety, Risk Management

Ensure that the highest standards of customer care are maintained at all times

Positively promote the welfare of children, young people and vulnerable adults and ensure that that safeguarding is recognised as everyones responsibility.

Work and adhere to The Junctions values at all times.

To undertake other duties and responsibilities as required from time to time commensurate with the post.

Person Specification

Qualifications

Essential

  • Professional qualification relevant to the post at, or equivalent to, that of level 2 (ofqual) or above e.g. in customer service, business administration etc.

Desirable

  • Vehicle licence and access to a vehicle

Experience

Essential

  • Recent experience supporting services with administration tasks.
  • Experience of using management information systems
  • Experience of working on computerised spreadsheets and database systems.
  • Experience of working with a range of stakeholders

Desirable

  • Experience monitoring of external funding
  • Experience of successfully contributing to external reports.
  • Experience of producing promotional material
  • Experience of administration within services for vulnerable people.
  • Experience of working in the Third Sector

Knowledge and Skills

Essential

  • Excellent communication skills
  • An understanding of productive ways of providing feedback to colleagues in a supportive manner
  • Ability to engage with and motivate colleagues
  • Excellent IT skills.
  • Excellent organisational skills, with the ability to organise other team members and the ability to prioritise workload.
  • Ability to work as part of a team

Desirable

  • Knowledge of issues and barriers that vulnerable young people face in deprived areas.
Person Specification

Qualifications

Essential

  • Professional qualification relevant to the post at, or equivalent to, that of level 2 (ofqual) or above e.g. in customer service, business administration etc.

Desirable

  • Vehicle licence and access to a vehicle

Experience

Essential

  • Recent experience supporting services with administration tasks.
  • Experience of using management information systems
  • Experience of working on computerised spreadsheets and database systems.
  • Experience of working with a range of stakeholders

Desirable

  • Experience monitoring of external funding
  • Experience of successfully contributing to external reports.
  • Experience of producing promotional material
  • Experience of administration within services for vulnerable people.
  • Experience of working in the Third Sector

Knowledge and Skills

Essential

  • Excellent communication skills
  • An understanding of productive ways of providing feedback to colleagues in a supportive manner
  • Ability to engage with and motivate colleagues
  • Excellent IT skills.
  • Excellent organisational skills, with the ability to organise other team members and the ability to prioritise workload.
  • Ability to work as part of a team

Desirable

  • Knowledge of issues and barriers that vulnerable young people face in deprived areas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Junction

Address

Westfield Farm

The Green, Dormanstown

Redcar

Cleveland

TS10 5NA


Employer's website

https://thejunctionfoundation.com/ (Opens in a new tab)

Employer details

Employer name

The Junction

Address

Westfield Farm

The Green, Dormanstown

Redcar

Cleveland

TS10 5NA


Employer's website

https://thejunctionfoundation.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Operational Manager

Sara Mirsalehi

sara.mirsalehi@thejunctionfoundation.com

07534906503

Details

Date posted

27 September 2023

Pay scheme

Other

Salary

£22,644 a year Salary is pro rata

Contract

Fixed term

Duration

2 years

Working pattern

Part-time

Reference number

B0605-23-0002

Job locations

Westfield Farm

The Green, Dormanstown

Redcar

Cleveland

TS10 5NA


Supporting documents

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