Job summary
Lagans Foundation is seeking an organised and motivated Care Coordinator to support the operational delivery of high-quality care services for children with complex health needs and their families across the North West.
This role is central to ensuring our care packages are safely staffed, well coordinated, and delivered to the highest standards. Working closely with the Head of Care and the wider care leadership team, the Care Coordinator will oversee rota management, onboarding of new care packages, staff coordination, training scheduling, and day-to-day operational delivery.
You will play a key role in supporting our Care Team, working collaboratively with Team Leaders and Senior Carers to maintain service stability while ensuring families receive reliable and compassionate care. The role also involves engaging with families, monitoring operational performance, resolving issues quickly, and maintaining accurate documentation and compliance with regulatory standards.
This is an exciting opportunity to join a passionate and supportive charity making a real difference to families across the North West. Based in our new Horwich office, you will be part of a team committed to delivering meaningful care, supporting staff development, and continuously improving the services we provide.
Main duties of the job
The Care Coordinator is responsible for supporting the day-to-day operational delivery of care services, ensuring that care packages are effectively planned, staffed and delivered to families across the North West.
The role involves coordinating staff rotas, allocating carers to care packages, and ensuring visits are covered safely and consistently. You will work closely with the Head of Care, Team Leaders and Senior Carers to maintain service stability, respond to operational challenges, and ensure the care team is well supported.
You will also coordinate the onboarding of new care packages, support staff training requirements, and ensure all operational documentation and systems are accurate and up to date. The role includes regular communication with families to address queries and support positive relationships.
The Care Coordinator will monitor service delivery, identify operational risks, and take proactive steps to resolve issues to maintain high-quality care. The role may also involve travelling across the region to support care delivery, meet with staff or families, and ensure services are running smoothly.
About us
Lagans Foundation is a charity dedicated to supporting families who have children with complex health needs. We provide practical care and respite support that enables children to remain safely at home while helping families maintain stability during challenging times.
Our team is passionate about delivering compassionate, high-quality care that genuinely improves the lives of the families we support. We work closely with local authorities, healthcare professionals, and community partners across the North West to ensure that children and their families receive the support they need.
We pride ourselves on creating a positive, supportive working environment where staff feel valued and empowered. Collaboration, integrity and empathy are at the heart of how we work, and we are committed to developing our people so they can grow within their roles and continue to deliver outstanding care.
Based in our new head office in Horwich, Bolton, we offer a friendly and welcoming team culture, opportunities for professional development, and a strong sense of purpose in the work we do.
Working with Lagans Foundation means being part of a team that is dedicated to making a real and lasting difference in the lives of families across the North West.
Job description
Job responsibilities
Job Title: Care Coordinator (Care Operations)
Reporting to: Head of Care (Nursing)
Location: Horwich, Bolton with travel across the North West
Hours: 35 hours per week (Monday Friday, 9:00am 5:00pm)
On-Call: 1 weekend per month on a rolling rota
Role Purpose
The Care Coordinator is responsible for supporting the operational delivery of care services, ensuring all care packages are effectively staffed, coordinated and delivered to a high standard.
Working closely with the Head of Care, the Care Coordinator ensures day-to-day operational readiness, staff coordination, training oversight and quality compliance across all active care packages.
The role works collaboratively with Team Leaders and Senior Carers to ensure the wellbeing of staff, address operational challenges and respond to family needs in a timely and professional manner.
Key Responsibilities
Operational Delivery
-
Support the Head of Care with planning and operational delivery of all care packages.
-
Ensure care packages are staffed and scheduled appropriately within required timeframes.
-
Monitor service delivery to ensure visits are completed safely and consistently.
Referral and Onboarding Management
-
Coordinate operational onboarding of new care packages including staff allocation, documentation and communication with families.
-
Support the safe transition or offboarding of care packages where required.
Rota and Workforce Coordination
-
Develop and maintain staff rotas to ensure high coverage of care visits.
-
Monitor staffing levels and collaborate with recruitment to address vacancies.
-
Ensure weekend rotas are prepared and communicated in advance.
Training Coordination
-
Identify training needs within the Care Team in consultation with the Head of Care.
-
Arrange and schedule required internal or external training.
-
Confirm staff competency before they begin supporting families independently.
Team Collaboration
-
Work closely with Team Leaders and Senior Carers to support daily operations.
-
Provide guidance and support where operational challenges arise.
-
Escalate risks, family concerns or service issues to the Head of Care when required.
Quality Assurance and Compliance
-
Maintain accurate operational documentation including care records, training records and service notes.
-
Ensure services operate in line with internal policies and regulatory expectations.
-
Monitor operational risks and support improvements in service delivery.
Family Engagement
Reporting and Data Management
-
Produce regular operational reports including rota coverage, training completion and service delivery performance.
-
Maintain accurate digital records and systems.
Travel and On-Site Support
On-Call Responsibilities
Job description
Job responsibilities
Job Title: Care Coordinator (Care Operations)
Reporting to: Head of Care (Nursing)
Location: Horwich, Bolton with travel across the North West
Hours: 35 hours per week (Monday Friday, 9:00am 5:00pm)
On-Call: 1 weekend per month on a rolling rota
Role Purpose
The Care Coordinator is responsible for supporting the operational delivery of care services, ensuring all care packages are effectively staffed, coordinated and delivered to a high standard.
Working closely with the Head of Care, the Care Coordinator ensures day-to-day operational readiness, staff coordination, training oversight and quality compliance across all active care packages.
The role works collaboratively with Team Leaders and Senior Carers to ensure the wellbeing of staff, address operational challenges and respond to family needs in a timely and professional manner.
Key Responsibilities
Operational Delivery
-
Support the Head of Care with planning and operational delivery of all care packages.
-
Ensure care packages are staffed and scheduled appropriately within required timeframes.
-
Monitor service delivery to ensure visits are completed safely and consistently.
Referral and Onboarding Management
-
Coordinate operational onboarding of new care packages including staff allocation, documentation and communication with families.
-
Support the safe transition or offboarding of care packages where required.
Rota and Workforce Coordination
-
Develop and maintain staff rotas to ensure high coverage of care visits.
-
Monitor staffing levels and collaborate with recruitment to address vacancies.
-
Ensure weekend rotas are prepared and communicated in advance.
Training Coordination
-
Identify training needs within the Care Team in consultation with the Head of Care.
-
Arrange and schedule required internal or external training.
-
Confirm staff competency before they begin supporting families independently.
Team Collaboration
-
Work closely with Team Leaders and Senior Carers to support daily operations.
-
Provide guidance and support where operational challenges arise.
-
Escalate risks, family concerns or service issues to the Head of Care when required.
Quality Assurance and Compliance
-
Maintain accurate operational documentation including care records, training records and service notes.
-
Ensure services operate in line with internal policies and regulatory expectations.
-
Monitor operational risks and support improvements in service delivery.
Family Engagement
Reporting and Data Management
-
Produce regular operational reports including rota coverage, training completion and service delivery performance.
-
Maintain accurate digital records and systems.
Travel and On-Site Support
On-Call Responsibilities
Person Specification
Qualifications
Essential
- Qualifications
- Level 5 Leadership and Management in Health and Social Care (or equivalent qualification).
- Experience
- Minimum of 1 year experience in a leadership or supervisory role within health or social care.
- Demonstrable experience coordinating care services, including rota planning and staff allocation.
- Experience working with individuals with complex health needs within domiciliary or community care settings.
- Experience supervising staff, supporting wellbeing, and managing operational challenges.
- Experience maintaining accurate documentation and producing reports related to care delivery.
- Skills and Knowledge
- Strong organisational and planning skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Good understanding of quality assurance, safeguarding, and risk management within health and social care.
- Ability to use digital systems, care management software, and basic reporting tools.
- Ability to prioritise, delegate tasks, and make informed operational decisions.
- Other Requirements
- Full UK driving licence and ability to travel across the North West region.
- Willingness to participate in the on-call rota (1 weekend per month).
- Ability to work flexibly to meet operational requirements.
Desirable
- Desirable Criteria
- Qualifications
- Evidence of continued professional development in health and social care leadership or management.
- Additional training related to complex care, safeguarding, or clinical skills.
- Experience
- Experience working with commissioning teams, local authorities, or Integrated Care Boards.
- Experience supporting the operational delivery of complex care packages.
- Experience coordinating staff training or competency assessments.
- Experience monitoring service performance and implementing improvements in care delivery.
- Skills and Knowledge
- Knowledge of domiciliary care regulations and best practice standards.
- Experience using electronic care planning or rota management systems.
- Ability to analyse operational data and use it to improve service performance.
- Experience supporting staff development or mentoring team members.
- Personal Attributes
- Strong commitment to improving outcomes for children and families with complex health needs.
- Ability to build positive working relationships with families, colleagues, and external partners.
- Proactive and solutions-focused approach to problem solving.
Person Specification
Qualifications
Essential
- Qualifications
- Level 5 Leadership and Management in Health and Social Care (or equivalent qualification).
- Experience
- Minimum of 1 year experience in a leadership or supervisory role within health or social care.
- Demonstrable experience coordinating care services, including rota planning and staff allocation.
- Experience working with individuals with complex health needs within domiciliary or community care settings.
- Experience supervising staff, supporting wellbeing, and managing operational challenges.
- Experience maintaining accurate documentation and producing reports related to care delivery.
- Skills and Knowledge
- Strong organisational and planning skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Good understanding of quality assurance, safeguarding, and risk management within health and social care.
- Ability to use digital systems, care management software, and basic reporting tools.
- Ability to prioritise, delegate tasks, and make informed operational decisions.
- Other Requirements
- Full UK driving licence and ability to travel across the North West region.
- Willingness to participate in the on-call rota (1 weekend per month).
- Ability to work flexibly to meet operational requirements.
Desirable
- Desirable Criteria
- Qualifications
- Evidence of continued professional development in health and social care leadership or management.
- Additional training related to complex care, safeguarding, or clinical skills.
- Experience
- Experience working with commissioning teams, local authorities, or Integrated Care Boards.
- Experience supporting the operational delivery of complex care packages.
- Experience coordinating staff training or competency assessments.
- Experience monitoring service performance and implementing improvements in care delivery.
- Skills and Knowledge
- Knowledge of domiciliary care regulations and best practice standards.
- Experience using electronic care planning or rota management systems.
- Ability to analyse operational data and use it to improve service performance.
- Experience supporting staff development or mentoring team members.
- Personal Attributes
- Strong commitment to improving outcomes for children and families with complex health needs.
- Ability to build positive working relationships with families, colleagues, and external partners.
- Proactive and solutions-focused approach to problem solving.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.