Job summary
The Care Coordinator (Care Operations) plays a central role in ensuring the safe, effective, and timely delivery of high-quality care to children and families across the North West. Based at our Head Office in Horwich with regional travel, this post is responsible for the operational coordination of care packages, workforce planning, rota management, training oversight, and quality assurance.
Working closely with the Head of Care (Nursing) and Senior Care Team, the Care Coordinator ensures that all packages are staffed appropriately, mobilised within defined timeframes, and delivered in line with regulatory and organisational standards. The role requires strong operational leadership, excellent organisational skills, and the ability to manage competing priorities in a fast-paced environment.
This is an opportunity to make a meaningful difference within a values-driven charity that supports families with complex health needs. The successful candidate will join a supportive and professional team committed to delivering safe, compassionate, and responsive care while continually striving for operational excellence.
Main duties of the job
The Care Coordinator is responsible for overseeing the day-to-day operational delivery of care services, ensuring that all care packages are safely staffed, effectively scheduled, and delivered to a high standard. The role involves workforce planning, rota coordination, and proactive management of staffing levels to maintain service continuity.
The post holder will support the mobilisation of new care packages, coordinate required training, and monitor service performance against internal quality and compliance standards. Working closely with senior care staff, the Care Coordinator will respond to operational challenges, manage escalations, and ensure timely resolution of issues affecting families or staff.
The role also includes maintaining accurate documentation, producing operational reports, and supporting continuous service improvement. Regular travel across the region is required to provide on-site support and maintain oversight of care delivery.
About us
Lagans Foundation is a charity dedicated to supporting children with complex health needs and their families across the North West. We provide practical care and tailored support that enables families to feel safe, confident, and well-supported within their own homes and communities.
Our team is values-led, compassionate, and committed to delivering high-quality, person-centred care. We work collaboratively, maintaining high professional standards while fostering a supportive and respectful working environment. Staff wellbeing is important to us, and we encourage open communication, shared learning, and continuous professional development.
Based at our Head Office in Horwich, Bolton, we offer a positive and inclusive workplace culture, free on-site parking, and opportunities for growth and leadership development. Employees benefit from 28 days annual leave including bank holidays, access to the Blue Light Card discount scheme, Hospital Saturday Fund membership following successful probation, and 24-hour counselling support.
We are proud of our strong sense of purpose and the meaningful difference our work makes to families across the region.
Job description
Job responsibilities
Job Title: Care Coordinator (Care Operations)
Reporting To: Head of Care (Nursing)
Location: Horwich, Bolton (with regional travel across the North West)
Hours: 37.5 hours per week, Monday to Friday, 9:00 am to 5:30 pm with one hour unpaid lunch. Occasional early mornings, late evenings, or weekend meetings may be required.
On-Call Requirement: One weekend per month on a rolling rota. Driving Requirement: Essential
Job Purpose
The Care Coordinator is responsible for the operational management and coordination of the Care Team, ensuring that all care packages are effectively mobilised, staffed, and delivered in line with agreed timeframes, organisational standards, and regulatory requirements.
Working closely with the Head of Care (Nursing), Senior Carers, and Team Leaders, the post holder ensures operational readiness, workforce stability, training compliance, and high standards of quality assurance across all services.
Key Responsibilities
Operational Delivery
-
Coordinate the mobilisation and delivery of all commissioned care packages within defined timelines.
-
Ensure all packages are appropriately staffed, scheduled, and operationally prepared prior to commencement.
-
Monitor ongoing service delivery to maintain continuity and quality.
Referral and Onboarding Management
-
Manage the operational aspects of onboarding new care packages, including documentation, staff allocation, and communication with families.
-
Coordinate safe and compliant offboarding of care packages when required.
Rota and Workforce Management
-
Develop and maintain daily and weekly rotas to achieve high levels of visit coverage.
-
Ensure weekend rotas are finalised in advance to maintain service stability.
-
Work collaboratively with recruitment colleagues to address staffing gaps and support workforce planning.
Training Coordination
-
Identify training requirements in partnership with the Head of Care.
-
Arrange and coordinate internal and external training, including clinical competencies for complex care packages.
-
Verify staff competency prior to deployment.
Senior Care Team Collaboration
-
Work closely with Senior Carers and Team Leaders to maintain operational stability.
-
Delegate day-to-day operational matters appropriately while managing escalations relating to risk, family concerns, or service delivery issues.
-
Contribute to team meetings and development initiatives.
Quality Assurance and Compliance
-
Ensure compliance with internal policies, regulatory standards, and safeguarding requirements.
-
Maintain accurate and up-to-date operational documentation.
-
Monitor service performance and implement improvements where required.
Family Engagement
Reporting and Data Management
-
Produce regular operational reports relating to service delivery, onboarding timelines, training compliance, and workforce capacity.
-
Maintain accurate data within care management systems.
Travel and On-Site Support
On-Call Duties
Job description
Job responsibilities
Job Title: Care Coordinator (Care Operations)
Reporting To: Head of Care (Nursing)
Location: Horwich, Bolton (with regional travel across the North West)
Hours: 37.5 hours per week, Monday to Friday, 9:00 am to 5:30 pm with one hour unpaid lunch. Occasional early mornings, late evenings, or weekend meetings may be required.
On-Call Requirement: One weekend per month on a rolling rota. Driving Requirement: Essential
Job Purpose
The Care Coordinator is responsible for the operational management and coordination of the Care Team, ensuring that all care packages are effectively mobilised, staffed, and delivered in line with agreed timeframes, organisational standards, and regulatory requirements.
Working closely with the Head of Care (Nursing), Senior Carers, and Team Leaders, the post holder ensures operational readiness, workforce stability, training compliance, and high standards of quality assurance across all services.
Key Responsibilities
Operational Delivery
-
Coordinate the mobilisation and delivery of all commissioned care packages within defined timelines.
-
Ensure all packages are appropriately staffed, scheduled, and operationally prepared prior to commencement.
-
Monitor ongoing service delivery to maintain continuity and quality.
Referral and Onboarding Management
-
Manage the operational aspects of onboarding new care packages, including documentation, staff allocation, and communication with families.
-
Coordinate safe and compliant offboarding of care packages when required.
Rota and Workforce Management
-
Develop and maintain daily and weekly rotas to achieve high levels of visit coverage.
-
Ensure weekend rotas are finalised in advance to maintain service stability.
-
Work collaboratively with recruitment colleagues to address staffing gaps and support workforce planning.
Training Coordination
-
Identify training requirements in partnership with the Head of Care.
-
Arrange and coordinate internal and external training, including clinical competencies for complex care packages.
-
Verify staff competency prior to deployment.
Senior Care Team Collaboration
-
Work closely with Senior Carers and Team Leaders to maintain operational stability.
-
Delegate day-to-day operational matters appropriately while managing escalations relating to risk, family concerns, or service delivery issues.
-
Contribute to team meetings and development initiatives.
Quality Assurance and Compliance
-
Ensure compliance with internal policies, regulatory standards, and safeguarding requirements.
-
Maintain accurate and up-to-date operational documentation.
-
Monitor service performance and implement improvements where required.
Family Engagement
Reporting and Data Management
-
Produce regular operational reports relating to service delivery, onboarding timelines, training compliance, and workforce capacity.
-
Maintain accurate data within care management systems.
Travel and On-Site Support
On-Call Duties
Person Specification
Qualifications
Essential
- Level 5 Diploma in Leadership and Management for Health and Social Care (or equivalent qualification)
- Evidence of ongoing continuous professional development in health or social care leadership
- Full UK driving licence with access to a vehicle for work purposes
Desirable
- Additional clinical qualification relevant to complex care (for example paediatric care, tracheostomy care, ventilation, or enteral feeding)
- Formal training in quality assurance, audit, or compliance within health or social care
- Leadership or management development qualification above Level 5
- Safeguarding qualification at Level 3 or above
- Training qualification (for example Level 3 Award in Education and Training) or experience delivering structured training
Experience
Essential
- Minimum of three years operational management experience within health or social care
- Proven experience managing care packages, including mobilisation, rota planning, and staff allocation
- Demonstrable experience working with complex care needs requiring clinical training and competency assessment
- Experience supervising or coordinating care staff, including supporting staff wellbeing and managing escalations
- Experience monitoring service performance and implementing quality assurance processes
- Experience maintaining accurate operational documentation and producing performance reports
- Experience managing competing priorities and responding effectively to urgent operational issues
Desirable
- Experience working with commissioning teams, Integrated Care Boards, or local authorities
- Experience supporting service mobilisation within defined contractual timeframes
- Experience participating in CQC inspections or regulatory audits
- Experience implementing service improvement initiatives that resulted in measurable operational improvements
- Experience using electronic care management systems and electronic medication administration record systems
- Experience contributing to workforce planning and recruitment processes
Person Specification
Qualifications
Essential
- Level 5 Diploma in Leadership and Management for Health and Social Care (or equivalent qualification)
- Evidence of ongoing continuous professional development in health or social care leadership
- Full UK driving licence with access to a vehicle for work purposes
Desirable
- Additional clinical qualification relevant to complex care (for example paediatric care, tracheostomy care, ventilation, or enteral feeding)
- Formal training in quality assurance, audit, or compliance within health or social care
- Leadership or management development qualification above Level 5
- Safeguarding qualification at Level 3 or above
- Training qualification (for example Level 3 Award in Education and Training) or experience delivering structured training
Experience
Essential
- Minimum of three years operational management experience within health or social care
- Proven experience managing care packages, including mobilisation, rota planning, and staff allocation
- Demonstrable experience working with complex care needs requiring clinical training and competency assessment
- Experience supervising or coordinating care staff, including supporting staff wellbeing and managing escalations
- Experience monitoring service performance and implementing quality assurance processes
- Experience maintaining accurate operational documentation and producing performance reports
- Experience managing competing priorities and responding effectively to urgent operational issues
Desirable
- Experience working with commissioning teams, Integrated Care Boards, or local authorities
- Experience supporting service mobilisation within defined contractual timeframes
- Experience participating in CQC inspections or regulatory audits
- Experience implementing service improvement initiatives that resulted in measurable operational improvements
- Experience using electronic care management systems and electronic medication administration record systems
- Experience contributing to workforce planning and recruitment processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.