Job summary
We are seeking an experienced ADHD Service Lead (Non-Clinical) to provide operational leadership for our ADHD service in Brighton and Hove.
The post holder will be responsible for the effective day-to-day management of the service, ensuring safe, efficient, and patient-centred delivery in line with contractual, governance, and regulatory requirements. Working in close partnership with the Clinical Lead, the Service Lead will support service performance, workforce coordination, and service development, without holding clinical responsibility for assessment or treatment decisions.
This is a key leadership role with the opportunity to contribute to the development of a high-quality, equitable ADHD service that meets local population needs.
Main duties of the job
The ADHD Service Lead will lead the operational delivery of the service, overseeing referral and pathway management, capacity and demand monitoring, and performance against agreed KPIs and contractual requirements.
The role includes line management of non-clinical staff, workforce planning, and supporting staff wellbeing and development. The post holder will also support governance and quality processes, including incidents, complaints, audits, and service reviews, and lead or contribute to service improvement initiatives. Working with internal and external partners, the Service Lead will act as a key point of contact for stakeholders and support effective collaboration across the system.
About us
Brighton and Hove Federation (B&HF) is a member organisation representing six Primary Care Networks and 31 GP practices across the city.
We work collaboratively with our practices and partners to deliver high-quality clinical and support services to NHS primary care. Our purpose is to strengthen general practice and support a sustainable health system in Brighton and Hove, balancing quality, equity, workforce wellbeing, financial resilience, and environmental responsibility.
Guided by our values of collaboration, sustainability, quality, equity, and innovation, we are committed to improving patient experience and outcomes while supporting the people who deliver care.
Job description
Job responsibilities
The ADHD Service Lead (Non-Clinical) will provide operational leadership and management for the ADHD service, ensuring safe, efficient, and patient-centred service delivery in line with contractual, regulatory, and governance requirements.
Working closely with the Clinical Lead, the post holder will support service performance, workforce coordination, and service development, while holding no clinical responsibility for assessment or treatment decisions.
The role includes leading day-to-day service operations, overseeing referral and pathway management, monitoring capacity, demand, and performance against agreed KPIs, and producing performance and activity reports. The Service Lead will support service planning to improve access and sustainability.
The post holder will provide line management and supervision to non-clinical staff, coordinating recruitment, induction, rotas, training, and workforce planning, while promoting staff wellbeing and a positive, inclusive working environment.
The role also involves supporting governance and quality processes, including incidents, complaints, risk management, audits, and service reviews. The Service Lead will lead or contribute to service improvement initiatives, support the implementation of new pathways and digital systems, and facilitate service user feedback and co-production.
Acting as a key operational point of contact, the post holder will liaise with commissioners, primary care, and partner organisations, and represent the service at operational and contract review meetings. The role requires effective use of data and information to support service monitoring, reporting, and continuous improvement.
Job description
Job responsibilities
The ADHD Service Lead (Non-Clinical) will provide operational leadership and management for the ADHD service, ensuring safe, efficient, and patient-centred service delivery in line with contractual, regulatory, and governance requirements.
Working closely with the Clinical Lead, the post holder will support service performance, workforce coordination, and service development, while holding no clinical responsibility for assessment or treatment decisions.
The role includes leading day-to-day service operations, overseeing referral and pathway management, monitoring capacity, demand, and performance against agreed KPIs, and producing performance and activity reports. The Service Lead will support service planning to improve access and sustainability.
The post holder will provide line management and supervision to non-clinical staff, coordinating recruitment, induction, rotas, training, and workforce planning, while promoting staff wellbeing and a positive, inclusive working environment.
The role also involves supporting governance and quality processes, including incidents, complaints, risk management, audits, and service reviews. The Service Lead will lead or contribute to service improvement initiatives, support the implementation of new pathways and digital systems, and facilitate service user feedback and co-production.
Acting as a key operational point of contact, the post holder will liaise with commissioners, primary care, and partner organisations, and represent the service at operational and contract review meetings. The role requires effective use of data and information to support service monitoring, reporting, and continuous improvement.
Person Specification
Experience
Essential
- Significant experience in an operational or service management role within health or social care.
- Experience managing teams, workloads, and service performance.
- Experience working with KPIs, performance reporting, and service improvement.
- Experience supporting governance processes (e.g. complaints, incidents, risk management).
Desirable
- Experience working in mental health, neurodevelopmental or ADHD services.
- Understanding of ADHD and associated challenges across the lifespan.
- Experience implementing digital pathways or transformation projects.
Knowledge and Skills
Essential
- Strong understanding of healthcare service delivery and operational pathways.
- Ability to manage complex services with competing priorities.
- Excellent organisational, communication, and stakeholder-management skills.
- Confidence working with data to inform decision-making.
Desirable
- Knowledge of electronic patient record systems (S1)
Qualifications
Essential
- Degree-level qualification or equivalent experience in service management, healthcare administration, or a related field.
- Evidence of continuing professional development in management or service delivery.
Desirable
- Project management qualification or equivalent experience.
Person Specification
Experience
Essential
- Significant experience in an operational or service management role within health or social care.
- Experience managing teams, workloads, and service performance.
- Experience working with KPIs, performance reporting, and service improvement.
- Experience supporting governance processes (e.g. complaints, incidents, risk management).
Desirable
- Experience working in mental health, neurodevelopmental or ADHD services.
- Understanding of ADHD and associated challenges across the lifespan.
- Experience implementing digital pathways or transformation projects.
Knowledge and Skills
Essential
- Strong understanding of healthcare service delivery and operational pathways.
- Ability to manage complex services with competing priorities.
- Excellent organisational, communication, and stakeholder-management skills.
- Confidence working with data to inform decision-making.
Desirable
- Knowledge of electronic patient record systems (S1)
Qualifications
Essential
- Degree-level qualification or equivalent experience in service management, healthcare administration, or a related field.
- Evidence of continuing professional development in management or service delivery.
Desirable
- Project management qualification or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
