Patient Co-Ordinator

Job summary

Are you looking to work additional, flexible hours at competitive rates?

Brighton Federation is looking for Patient Co-Ordinators to join our bank, offering temporary administrative support to GP surgeries across the city.

The successful candidates will be offered a casual contract which will offer flexibility around working patterns. We are looking for a person with experience working with the general public, strong communication and IT skills, as well as being empathetic, cooperative and motivated! Please read the full person specification for more details.

Main duties of the job

The post holder will be responsible for providing reception and admin cover for GP surgeries on an ad hoc basis. Training will be provided for System One and Emis.

Main Duties:

• Checking patients in
• Book, change and cancel appointments
• Patient record management
• Recalls and invite management
• Task management
• Registration management
• Scanning and document management

About us

Brighton and Hove Federation (B&HF) is a member organisation, made up of 6 Primary Care Networks (PCNs) containing 31 GP Practices. We are a company limited by shares, with each of our member Practices as shareholders. This means that we do everything with our Practices and their patients in mind. We work collaboratively to provide high quality clinical and support services to NHS Primary Care, as well as talking to patients, listening to feedback, and being willing to adapt to constantly improve our service.

Our Purpose

To help our member GP practices support people to live well at every stage of their life.

Our Strategy

Our strategy is to both offer practical support to Practices and Primary Care Networks (PCNs) in ways that will make a difference to them and the people they support, and to work on at-scale issues that will help the system work as a whole.

Our Values

• People and community first
• Openness and transparency
• Compassion and empathy
• Sustainability
• Bringing ideas to life

What Matters to Us

What matters to us as an organisation is that we do all this in a way that:

• Improves patient experience and outcomes (do good work)
• Improves staff experience in Primary Care (support people to do good work)
• Designs responses based on knowledge of the value demands people make (use data to experiment with the work)
• Supports the financial viability of Primary Care and the Federation (can continue to work)
• Is fun (makes it a good place to work)