Job summary
As a Clinical Receptionist you will work as part of a team under the
supervision of qualified nurses and doctors and experienced Clinical
Receptionists to provide a high standard and quality of health care to
patientsin accordance withBADGER standards and clinical
procedures.
Main duties of the job
The main purpose of the role will be: -
To work effectively as part of the Badger team to support high quality, safe and timely care for patients under the instruction/ guidance of Badger cliniciansTo work in accordance with Badgers policies and proceduresTo book patients in using the Adastra computer database, and liaise with clinicians to support triage of walk-in patients when required and within the required timeframesTo undertake initial patient assessments to support the registered healthcare professionals clinical assessment and management, in line with Badgers policies and procedures. Examples include
- Blood Pressure, heart rate, temperature, respiratory rate, oxygen saturation readings and recordings
- Blood glucose testing
- Urinalysis
To ensure accurate, timely and effective two-way communication and action when receiving information/ advice/ guidance from Badger cliniciansTo ensure effective communication of concerns about possible serious illness or deterioration to secure timely clinician review of the patient
To produce accurate, timely and legible records on the Electronic Patient Record system.
To maintain confidentiality at all times
To be up to date with all statutory and mandatory training requirements, and role-based training requirements
To participate in/ support audits as appropriate
About us
About us
Birmingham and District GP Emergency Room (Badger) Ltd is a not-for-profit social enterprise healthcare co-operative which includes, as part of its group of companies, Badger Medical Ltd, Badger Healthcare Ltd and Sett Support Partnership plc. It has an annual turnover of £13 million. consisting of Board Leadership; Clinical; Finance; Workforce & HR; Quality & Performance; Operations; IT and Business Development departments.
Badger was established in 1996 by local doctors who joined together to initially provide an improved out-of-hours service for their patients. Today Badger has opted-in GP members in 60+ practices and provides 24/7 message handling, urgent primary care and GP out of hours service to a patient base of 1.3 million. We run the Urgent Treatment Services at Solihull and Erdington Stockland Green, with face to face and 24/7 remote clinical assessment services operating from Bourne Road in Aston. Our head offices are at Glover Street, near the city centre. Badger was recognised with an Outstanding rating following our Care Quality Commission (CQC) inspection in March 2024.
Job description
Job responsibilities
As a Clinical Receptionist you will work as part of a team under the supervision of qualified nurses and doctors and experienced Clinical Receptionists to provide a high standard and quality of health care to patientsin accordance withBADGER standards and clinical procedures.
Key Responsibilities and Accountabilities
The main purpose of the role will be: -
- To work effectively as part of the Badger team to support high quality, safe and timely care for patients under the instruction/ guidance of Badger clinician
- To work in accordance with Badgers policies and procedure
- To book patients in using the Adastra computer database, and liaise with clinicians to support triage of walk-in patients when required and within the required timeframe
- To undertake initial patient assessments to support the registered healthcare professionals clinical assessment and management, in line with Badgers policies and procedures. Examples include|:
- Blood Pressure, heart rate, temperature, respiratory rate, oxygen saturation readings and recordings ;
- Blood glucose testing
- To ensure accurate, timely, and effective two-way communication and action when receiving information/ advice/ guidance from Badger clinicians
- To ensure effective communication of concerns about possible serious illness or deterioration to secure timely clinician review of the patient
- To produce accurate, timely and legible records on the Electronic Patient Record system.
- To maintain confidentiality at all times
- To be up to date with all statutory and mandatory training requirements, and role-based training requirements
- To participate in/ support audits as appropriate
- The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the operation.
Job description
Job responsibilities
As a Clinical Receptionist you will work as part of a team under the supervision of qualified nurses and doctors and experienced Clinical Receptionists to provide a high standard and quality of health care to patientsin accordance withBADGER standards and clinical procedures.
Key Responsibilities and Accountabilities
The main purpose of the role will be: -
- To work effectively as part of the Badger team to support high quality, safe and timely care for patients under the instruction/ guidance of Badger clinician
- To work in accordance with Badgers policies and procedure
- To book patients in using the Adastra computer database, and liaise with clinicians to support triage of walk-in patients when required and within the required timeframe
- To undertake initial patient assessments to support the registered healthcare professionals clinical assessment and management, in line with Badgers policies and procedures. Examples include|:
- Blood Pressure, heart rate, temperature, respiratory rate, oxygen saturation readings and recordings ;
- Blood glucose testing
- To ensure accurate, timely, and effective two-way communication and action when receiving information/ advice/ guidance from Badger clinicians
- To ensure effective communication of concerns about possible serious illness or deterioration to secure timely clinician review of the patient
- To produce accurate, timely and legible records on the Electronic Patient Record system.
- To maintain confidentiality at all times
- To be up to date with all statutory and mandatory training requirements, and role-based training requirements
- To participate in/ support audits as appropriate
- The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the operation.
Person Specification
Experience
Essential
- Experience of working with members of the public with the ability to relate to people from a wide variety of backgrounds
Desirable
- Experience of working with people and relatives within a care setting.
Qualifications
Essential
- Minimum GCSE Maths and English grade A-C, or equivalent
- Qualification or relevant experience in Health & Social Care
Desirable
- First Aid and manual handling
Knowledge, Skills and Abilities
Essential
- Strong verbal communication skills with patients, their families, colleagues and other care professionals.
- Able to build rapport with patients, to support compassionate, person-centred care which reflects patients individual beliefs, priorities and wishes
- Clear written communication skills so documentations is relevant, concise, accurate and legible.
- Ability to work effectively with registered health professional team members to support effective, timely and safe care
- Understands the importance of working in line with information governance requirements/ legislation to protect patient confidentiality at all times
- Able to take initiative and to organise delegated work
- Awareness of Health and Safety, and of the CQCs role
- Genuine interest and commitment to the delivery of safe, effective health care to the community
- Excellent team working skills
- Able to follow policies and procedures relevant to role
- A positive approach to self-development and remaining up to date with training requirements
- Flexible and positive approach to change, and improving patient care and experience
- Ability to work flexible hours across a 24-hour service i.e.: nights, weekends/bank holidays.
Desirable
- Interest in professional development and further training
Person Specification
Experience
Essential
- Experience of working with members of the public with the ability to relate to people from a wide variety of backgrounds
Desirable
- Experience of working with people and relatives within a care setting.
Qualifications
Essential
- Minimum GCSE Maths and English grade A-C, or equivalent
- Qualification or relevant experience in Health & Social Care
Desirable
- First Aid and manual handling
Knowledge, Skills and Abilities
Essential
- Strong verbal communication skills with patients, their families, colleagues and other care professionals.
- Able to build rapport with patients, to support compassionate, person-centred care which reflects patients individual beliefs, priorities and wishes
- Clear written communication skills so documentations is relevant, concise, accurate and legible.
- Ability to work effectively with registered health professional team members to support effective, timely and safe care
- Understands the importance of working in line with information governance requirements/ legislation to protect patient confidentiality at all times
- Able to take initiative and to organise delegated work
- Awareness of Health and Safety, and of the CQCs role
- Genuine interest and commitment to the delivery of safe, effective health care to the community
- Excellent team working skills
- Able to follow policies and procedures relevant to role
- A positive approach to self-development and remaining up to date with training requirements
- Flexible and positive approach to change, and improving patient care and experience
- Ability to work flexible hours across a 24-hour service i.e.: nights, weekends/bank holidays.
Desirable
- Interest in professional development and further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
