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Badger Group

Clinical Operations Manager

The closing date is 23 May 2025

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Job summary

The postholder will work closely with the Medical Director, Director of Performance and Delivery, Head of Operations and Head of Technology to lead safe, efficient, and responsive urgent care for our patients. The Manager will also work collaboratively with the Head of Performance and Quality on quality strategy and assurance framework. The role will also link with the Head of Business Development to provide input into tenders, and the development and provision of new and innovative services. With a proven track record in leading services and delivering improvements, the postholder will utilise their clinical and operational expertise to drive performance, quality, and patient experience. The individual will be able to balance multiple workstreams and competing priorities, with a focus on continuous improvement. The postholder will be adept at interpreting data to inform service improvement and defining clear systems and processes to enable consistent delivery. The Manager will line manage staff within the clinical department, including oversight for Medicines Management. The role requires strong communication and engagement skills to nurture and maintain relationships across operational and clinical teams within Badger, and partner teams and Integrated Care System stakeholders. 24-hour support is provided by the department and active participation in the on-call manager rota will be a requirement of the post.

Main duties of the job

This role is a vital position in Badgers clinical services. The postholder will work closely with the Medical Director, Director of Performance and Delivery, Head of Operations and Head of Technology to lead safe, efficient, and responsive urgent care for our patients. The Manager will also work collaboratively with the Head of Performance and Quality on quality strategy and assurance framework. The role will also link with the Head of Business Development to provide input into tenders, and the development and provision of new and innovative services.

About us

Birmingham and District GP Emergency Room (Badger) Ltd is a not-for-profit social enterprise healthcare co-operative which includes, as part of its group of companies, Badger Medical Ltd, Badger Healthcare Ltd and Sett Support Partnership plc. It has an annual turnover of £13 million; consisting of Board Leadership; Clinical; Finance; Workforce & HR; Quality & Performance; Operations; IT and Business Development departments. Badger was established in 1996 by local doctors who joined together to initially provide an improved out-of-hours service for their patients. Today Badger has opted-in GP members in 60+ practices and provides 24/7 message handling, urgent primary care and GP out of hours service to a patient base of 1.6 million. We run the Urgent Treatment Services at Solihull and Erdington Stockland Green, with face to face and 24/7 remote clinical assessment services operating from Bourne Road in Aston. Our head offices are at Glover Street, near the city centre. Badger was recognised with an Outstanding rating following our Care Quality Commission (CQC) inspection in March 2024.

Details

Date posted

12 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0581-25-0003

Job locations

Badger House

121 Glover Street

Birmingham

West Midlands

B9 4EY


1-2

Bourne Road

Birmingham

B6 7RD


Job description

Job responsibilities

Clinical operational leadership Provide visible, responsive leadership across Badgers clinical services, role modelling our Safety, Efficiency, Respect and Quality (SERQ) values at all times Oversight and leadership for day-to-day operational delivery, including capacity, demand and escalation if required Apply operational (and clinical) insight to drive quality improvement and service transformation initiatives focused on efficiency, effectiveness, and patient experience and outcomes Management of the Clinical Department, including ensuring delivery of the Business as Usual and Quality Improvement elements of the Departmental Delivery Plan (DDP) and the facilitating the Clinical Management Group Monitor performance against key metrics, with a proactive approach to both preempting and addressing improvement Designing and communicating clear systems and processes to support consistent service delivery Support organisational growth including identifying opportunities, and supporting tendering and mobilisation as required Build and maintain strong relationships with key partner organisations and stakeholders, enabling joint working and innovative approaches Represent the services/ Badger in external meetings and urgent care networks as required Participation in the on-call manager rota is a requirement of the role Deputising for the Medical Director or Director of Performance and Delivery if required Clinical Operations Manager April 2025 6 Governance Ensure compliance with governance, safety, and regulatory requirements Lead on/ oversight for/ contribution to clinical department audits in collaboration with the Medical Director and the Audit and Compliance Manager Lead on developing, reviewing and maintaining up to date departmental policies, that reflect the needs of patients, staff and services, and align with CQC, contractual or regulatory requirements Infection Prevention and Control lead for the organisation Investigate and close incidents and complaints with a strong focus on sharing learning, improvement and supportive/ constructive feedback Teams and colleagues Oversee workforce deployment, staff wellbeing, and development to ensure a highperforming and engaged team. Line manage Clinical Receptionists, Health Care Support Workers and Medicines Management staff, including workforce planning, recruitment, induction, training and retention Manage student nurse placements Clinical work Clinical work within Badgers services is not included within the job plan, but the option to work clinical shifts can be explored at interview. To work clinically, the postholder would need to be a prescribing registered healthcare professional, operating at Advanced Practice level with experience in urgent care/ urgent primary care. Additional Responsibilities Act with integrity at all times, ensuring motivations are trustworthy and that you respond with respect and act constructively towards others Lead by example, applying lateral and creative thinking to situations and encouraging others to seek solutions and improvements. Act as an ambassador and promote the good reputation of Badger. Carry out any other duties when required by the Medical Director, Department and Badger. Compliance with all organisational policies and procedures including statutory/ mandatory training requirements, Financial Probity, Health and Safety, Risk Management, Safeguarding and Equality & Diversity.

Job description

Job responsibilities

Clinical operational leadership Provide visible, responsive leadership across Badgers clinical services, role modelling our Safety, Efficiency, Respect and Quality (SERQ) values at all times Oversight and leadership for day-to-day operational delivery, including capacity, demand and escalation if required Apply operational (and clinical) insight to drive quality improvement and service transformation initiatives focused on efficiency, effectiveness, and patient experience and outcomes Management of the Clinical Department, including ensuring delivery of the Business as Usual and Quality Improvement elements of the Departmental Delivery Plan (DDP) and the facilitating the Clinical Management Group Monitor performance against key metrics, with a proactive approach to both preempting and addressing improvement Designing and communicating clear systems and processes to support consistent service delivery Support organisational growth including identifying opportunities, and supporting tendering and mobilisation as required Build and maintain strong relationships with key partner organisations and stakeholders, enabling joint working and innovative approaches Represent the services/ Badger in external meetings and urgent care networks as required Participation in the on-call manager rota is a requirement of the role Deputising for the Medical Director or Director of Performance and Delivery if required Clinical Operations Manager April 2025 6 Governance Ensure compliance with governance, safety, and regulatory requirements Lead on/ oversight for/ contribution to clinical department audits in collaboration with the Medical Director and the Audit and Compliance Manager Lead on developing, reviewing and maintaining up to date departmental policies, that reflect the needs of patients, staff and services, and align with CQC, contractual or regulatory requirements Infection Prevention and Control lead for the organisation Investigate and close incidents and complaints with a strong focus on sharing learning, improvement and supportive/ constructive feedback Teams and colleagues Oversee workforce deployment, staff wellbeing, and development to ensure a highperforming and engaged team. Line manage Clinical Receptionists, Health Care Support Workers and Medicines Management staff, including workforce planning, recruitment, induction, training and retention Manage student nurse placements Clinical work Clinical work within Badgers services is not included within the job plan, but the option to work clinical shifts can be explored at interview. To work clinically, the postholder would need to be a prescribing registered healthcare professional, operating at Advanced Practice level with experience in urgent care/ urgent primary care. Additional Responsibilities Act with integrity at all times, ensuring motivations are trustworthy and that you respond with respect and act constructively towards others Lead by example, applying lateral and creative thinking to situations and encouraging others to seek solutions and improvements. Act as an ambassador and promote the good reputation of Badger. Carry out any other duties when required by the Medical Director, Department and Badger. Compliance with all organisational policies and procedures including statutory/ mandatory training requirements, Financial Probity, Health and Safety, Risk Management, Safeguarding and Equality & Diversity.

Person Specification

Qualifications

Essential

  • Minimum of 5 GCSEs ranging from A*-C
  • Registered health care professional
  • Relevant experience leading/ improving clinical
  • services
Person Specification

Qualifications

Essential

  • Minimum of 5 GCSEs ranging from A*-C
  • Registered health care professional
  • Relevant experience leading/ improving clinical
  • services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Badger Group

Address

Badger House

121 Glover Street

Birmingham

West Midlands

B9 4EY


Employer's website

https://www.badger-group.com/ (Opens in a new tab)

Employer details

Employer name

Badger Group

Address

Badger House

121 Glover Street

Birmingham

West Midlands

B9 4EY


Employer's website

https://www.badger-group.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Anne Whitehouse

recruitment@badger.nhs.uk

Details

Date posted

12 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0581-25-0003

Job locations

Badger House

121 Glover Street

Birmingham

West Midlands

B9 4EY


1-2

Bourne Road

Birmingham

B6 7RD


Supporting documents

Privacy notice

Badger Group's privacy notice (opens in a new tab)