Job summary
Recovery
and Connect is a project delivered in partnership with Surrey and Borders
Partnership NHS Foundation Trust. It is part of a collaboration looking after
people who have complex and long-standing mental health needs and a history of
repeat admission to acute/specialist in-patient units. We help clients with
severe and enduring mental health issues impacting daily life and resulting in
repeat use of crises services.
Main duties of the job
The Recovery and Connect Worker will work intensively with a
caseload of individuals identified by the Home First alliance, who have a
pre-existing mental health concern and to support them to access ongoing
community services. The role will involve working as part of a team aligned to
the shared care forum to support vulnerable service users.
The post holder will need to be able to travel across Surrey
and expect to support and cover North East Hampshire when required.
About us
Catalyst Support, established in 1989, is a leading Surrey charity dedicated to championing wellness across communities, transforming lives by addressing mental, physical, and emotional health needs.
Guided by the belief that wellness is a right for all, Catalyst Support embodies its motto, Supporting Wellness Together, by empowering individuals and communities with innovative, accessible services. With embedded values of kindness, integrity, and commitment, the charity strives to create sustainable, transformative social impact.
Through strong partnerships, ethical governance, and initiatives focused on environmental and financial sustainability, Catalyst Support aligns its efforts with national health priorities, embracing the opportunities to lead the way in integrated, preventive, and community-based care.
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
We welcome requests for reasonable adjustments at any stage
of the process.
Benefits
- 26 days annual leave plus bank holidays (increasing with service)
- Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
- Birthday leave, employee discounts, and flexible working where possible
- Supportive probation, sick pay after probation, and wellbeing/EAP resources
Job description
Job responsibilities
- To build and maintain relationships with key stakeholders including: Home First alliance, my shared care forum, CMHRS, voluntary sector agencies
- To work with a caseload of clients, their families, and carer(s), clinical staff, and other stakeholders to create a holistic support plan around the individual, guided by the individuals needs using motivational interviewing as a framework
- To work with clients as the lead professional involved in their care bridging them to other services and opportunities
- To provide pastoral support to clients
- To build relationships with caseload of clients to understand and support with any barriers to accessing onward support or appointments
- To build and maintain relationships with key stakeholders i.e. partner organisations supporting individuals with accessing tech and/or employment services
- To arrange and attend MDT and supervision meetings
- To ensure service is linked in with Community Connections team
- To lead on compliance and risk management for the team
- To complete and update risk assessments associated with lone working
- To make onward referrals and/or provide information and advice about what support is available locally
- To work closely with In-Reach Team to facilitate transfer of support
- To work collaboratively with Care Coordinator/GP around any arising issues with clients
- To encourage and support people to access external agencies if needed
- To provide technology/facilities support or bridge with organisations that are providing to aid with clients search for employment and connection, courses through Recovery College, employment offers through Richmond Fellowship
- To appropriately support those who cannot get to appointments for valid reasons
- To record and report, as agreed, any KPIs including recovery stars as a measure of clients progress and any information required for funders/trustees
- To provide quarterly reports and compliance around this service
- To update systems with information relating to clients on caseload
- To arrange review appointments over 3 month period to review, revise and update the support plan
- To ensure the workspace is kept clean in line with organisational Covid risk assessments
- To work with the team of professionals and communicate well with colleagues working from different locations
- To keep up to date with all the opportunities available for our clients
- To establish and sustain strong and appropriate working relationships with our partnership organisations and other external organisations
- To conduct ongoing evaluation of the programmes and services and implement improvements as necessary
- To maintain databases and undertake any other administrative duties
This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.
Job description
Job responsibilities
- To build and maintain relationships with key stakeholders including: Home First alliance, my shared care forum, CMHRS, voluntary sector agencies
- To work with a caseload of clients, their families, and carer(s), clinical staff, and other stakeholders to create a holistic support plan around the individual, guided by the individuals needs using motivational interviewing as a framework
- To work with clients as the lead professional involved in their care bridging them to other services and opportunities
- To provide pastoral support to clients
- To build relationships with caseload of clients to understand and support with any barriers to accessing onward support or appointments
- To build and maintain relationships with key stakeholders i.e. partner organisations supporting individuals with accessing tech and/or employment services
- To arrange and attend MDT and supervision meetings
- To ensure service is linked in with Community Connections team
- To lead on compliance and risk management for the team
- To complete and update risk assessments associated with lone working
- To make onward referrals and/or provide information and advice about what support is available locally
- To work closely with In-Reach Team to facilitate transfer of support
- To work collaboratively with Care Coordinator/GP around any arising issues with clients
- To encourage and support people to access external agencies if needed
- To provide technology/facilities support or bridge with organisations that are providing to aid with clients search for employment and connection, courses through Recovery College, employment offers through Richmond Fellowship
- To appropriately support those who cannot get to appointments for valid reasons
- To record and report, as agreed, any KPIs including recovery stars as a measure of clients progress and any information required for funders/trustees
- To provide quarterly reports and compliance around this service
- To update systems with information relating to clients on caseload
- To arrange review appointments over 3 month period to review, revise and update the support plan
- To ensure the workspace is kept clean in line with organisational Covid risk assessments
- To work with the team of professionals and communicate well with colleagues working from different locations
- To keep up to date with all the opportunities available for our clients
- To establish and sustain strong and appropriate working relationships with our partnership organisations and other external organisations
- To conduct ongoing evaluation of the programmes and services and implement improvements as necessary
- To maintain databases and undertake any other administrative duties
This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.
Person Specification
Experience
Essential
- A minimum of 2 years community experience of mental health, wellbeing, behaviour change work with adults
Knowledge and skills
Essential
- Ability to work collaboratively within a multidisciplinary team (statutory and voluntary)
- An understanding of confidentiality, consent, information sharing, including GDPR
- An understanding of Safeguarding policy and practice
- Good communication and written skills and a commitment to accurate and confidential record keeping
- Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries
- Ability to work to all the policies, procedures and standards of the service and joint working arrangements with statutory and voluntary sector partners
- Extensive knowledge and understanding of mental health issues
- Knowledge and skills of engagement, motivational, and behaviour change approaches
- Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community
- Ability to use supervision effectively
- A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner
- Ability to manage any challenging behaviour from clients
- Proficient in Microsoft Word, use of email, Outlook, and basic Excel skills
- Ability to enter and manipulate data on a database as required by the Service and Commissioners to include monitoring and reports
- Ability to travel and work flexibly
Qualifications
Desirable
- A diploma or degree in appropriate subject i.e. counselling, psychology, social work, probation, mental health, Health and Social Care (level 3)
Person Specification
Experience
Essential
- A minimum of 2 years community experience of mental health, wellbeing, behaviour change work with adults
Knowledge and skills
Essential
- Ability to work collaboratively within a multidisciplinary team (statutory and voluntary)
- An understanding of confidentiality, consent, information sharing, including GDPR
- An understanding of Safeguarding policy and practice
- Good communication and written skills and a commitment to accurate and confidential record keeping
- Ability to interact effectively with the clients, colleagues and other professionals whilst retaining clear boundaries
- Ability to work to all the policies, procedures and standards of the service and joint working arrangements with statutory and voluntary sector partners
- Extensive knowledge and understanding of mental health issues
- Knowledge and skills of engagement, motivational, and behaviour change approaches
- Knowledge and understanding of community working, lone working, and ability to maintain safety whilst working in the community
- Ability to use supervision effectively
- A good understanding of personal limitations, ability to identify when to seek advice and support, and deal with issues in a professional manner
- Ability to manage any challenging behaviour from clients
- Proficient in Microsoft Word, use of email, Outlook, and basic Excel skills
- Ability to enter and manipulate data on a database as required by the Service and Commissioners to include monitoring and reports
- Ability to travel and work flexibly
Qualifications
Desirable
- A diploma or degree in appropriate subject i.e. counselling, psychology, social work, probation, mental health, Health and Social Care (level 3)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
