Assertive Outreach Worker - Bridge the Gap

Job summary

You will be working as part of the Changing Futures Bridge the Gap Trauma Informed Outreach team which is funded by the Department of Levelling Up, Housing Communities and the National Lottery

Supporting a small caseload, you will provide advocacy to support clients develop their own narrative around their story. Within the role you will be providing flexible, trauma informed outreach support to individuals coping with multiple disadvantages

Providing assertive engagement to complex clients through a trauma informed and holistic approach, including harm-reduction advice, motivation to change, benefits and accommodation support, mental health, addictions and more Working with a collaborative approach with other support services in the network to tackle the barriers each individual is facing

Main duties of the job

Liaise and work with SCC Changing Futures team for Bridge the Gap and associated alliance partners in delivering the service and principles of the model

Represent Catalyst Support Bridge the Gap at Alliance meetings participating in feedback of evaluation outcomes

Attend professionals/TAP meetings in respect of Bridge the Gap clients and referrals as required

Provide advocacy to support clients develop their own narrative around their story

Facilitate joint working and a collaborative approach with other support services to tackle any barriers, these include:

Housing / Health /Social care /Mental health /Drug and alcohol /Domestic Abuse

Provide flexible, trauma informed assertive outreach in Surrey using a keywork approach for clients within Bridge the Gap

Conduct continuous risk assessment on clients needs and presenting behaviour and consider this risk in outreach approach

Conduct and record written assessments, support plans, wheel assessments in ECINS record system

Support the National Changing Futures programme for both qualitative and quantitative outcome measures on DELTA

Transport clients in staff cars to appointments as required

Participate and engage in monthly team meetings to discuss complexity of clients on caseload and use the space for self-reflection and self-care

Engage with supervision and appraisals to support your mental health, wellbeing and delivery of the service provision

About us

Catalyst Support is a leading Surrey charity dedicated to championing wellness across communities, transforming lives by addressing mental, physical, and emotional health needs.

Guided by the belief that wellness is a right for all, Catalyst Support embodies its motto, Supporting Wellness Together, by empowering individuals and communities with innovative, accessible services. With embedded values of kindness, integrity, and commitment, the charity strives to create sustainable, transformative social impact.

Through strong partnerships, ethical governance, and initiatives focused on environmental and financial sustainability, Catalyst Support aligns its efforts with national health priorities, embracing the opportunities to lead the way in integrated, preventative, and community-based care.