Job summary
To undertake telephone, virtual or face-to-face client triages and assessments for the counselling service.
To support the Clinical Service Manager with an oversight of the functions and operations of the service so we can offer a robust and professional counselling service.
To support the volunteer counsellors and Clinical Service Manager in relation to the functions of providing the Catalyst Counselling contract and Catalyst policies and procedures that underpin our governance and in line with BACP
To support Catalyst Counselling Administrator during peak times and absences.
Main duties of the job
- Contacting clients for triage to ascertain suitability for counselling
- Leaving messages and following up if a client doesnt answer the call
- Signposting to another service if beneficial for the client
- If a client is borderline in terms of suitability for counselling, suggesting alternative support options and calling to reassess again after an agreed period of time
- Booking client assessments in the diary
- Updating database following triage call
- Advising administrator following booking of an assessment
- Carrying out assessments as required
- Having oversight of all assessments and oversee client suitability for counselling
About us
Its not just about what we offer, but how we offer it.
Catalyst is a non-profit organisation working with people to support their health and wellbeing.
Established in Guildford for over 30 years, we provide services alongside a variety of statutory and Voluntary, Community and Social Enterprise (VCSE) colleagues in Surrey and its borders.
We believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach.
Our values are Kindness, Integrity and Commitment.
Details
Date posted
05 December 2023
Pay scheme
Other
Salary
£28,000 to £30,000 a year Pro Rata for 21-25 hours
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
B0580-23-0004
Job locations
Catalyst
14 Jenner Road
Guildford
Surrey
GU1 3PL
Employer details
Employer name
Catalyst Support
Address
Catalyst
14 Jenner Road
Guildford
Surrey
GU1 3PL
Employer's website
Employer contact details
For questions about the job, contact:
Louise Miles