Health and Wellbeing Coach

Job description

Job responsibilities

Key Duties and Responsibilities:

• Manage and prioritise a caseload, in accordance with the health and wellbeing needs of their population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues. Where medical treatment needs review or modifying, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN.
• Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching.
• Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently.
• Coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives.
• Providing interventions such as self-management education and peer support.
• Supporting patients to establish and attain goals that are important to the patient.
• Supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.
• Organising, running and facilitating small group sessions, including coordinating input from health care professionals.
• Working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
• Increasing patient motivation to self-manage and adopt healthy behaviours.
• Work with patients with lower activation scores to understand their level of knowledge, skills and confidence (their activation level), when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations.
• Utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers.
• Explore and support patient access to a personal health budget, where appropriate, for their care and support.
• Support clinicians in facilitating group consultations including virtually. Be part of building a new service.

Generic Job Description areas: Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment/support.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication.

Maintain effective communication within the organisational environment and with external stakeholders.

Act as an advocate for patients and colleagues.

Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Delivering a quality service Prioritise, organise and manage own workload in a manner that maintains and promotes quality. Participate in quality assurance and safety processes across the organisation and its activities. Participate in shared learning across health coaching/social prescribing and the wider Health Exchange organisation. Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events. Assess the impact of policy implementation on care delivery. Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance. Leadership personal and people development

Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role mode.

Support staff development in order to maximise potential.

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.

Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.

Critically evaluate and review innovations and developments that are relevant to the area of work.

Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services.

Contribute to planning and implementing changes within the area of care and responsibility

Contribute to the development of local guidelines, protocols and standards.

Team working Understand own role and scope and identify how this may develop over time. Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Create clear referral mechanisms to meet patient need. Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team. Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Discuss, highlight and work with the team to create opportunities to improve patient care. Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team. Agree plans and outcomes by which to measure success. Management of risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

Participate in mandatory and statutory training requirements.

Apply infection-control measures within the practice according to local and national guidelines.

Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information.

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes.

Manage information searches using the internet and local library databases.

Monitor and confirm that the nursing team are receiving and processing data and information in an agreed format.

Collate, analyse and present clinical data and information to the team.

Learning and development

Undertake mentorship for team members.

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences).

Assess own learning needs and undertake learning as appropriate.

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Equality and diversity

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.

Enable others to promote equality and diversity in a non-discriminatory culture.

Support people who need assistance in exercising their rights.

Monitor and evaluate adherence to local chaperoning policies.

Act as a role model in the observance of equality and diversity good practice.

Accept the rights of individuals to choose their care providers participate in care and refuse care.

Assist patients from marginalised groups to access quality care.

Person Specification

Experience

Essential

• Experience of working with people facing a range of barriers and social issues
• Experience of managing a caseload of clients and keeping up to date
• records using a database
• Experience of working with individuals (1-2-1) and groups of people in
• different settings to help them achieve their goals
• Experience of working with a range of agencies and organisations to
• develop effective working relationships
• Experience in one or more of the following fields: mental health, physical health, smoking cessation, long term conditions, diet and exercise
• Knowledge of good health practices.
• Must be up-to-date with the latest health care developments.
• Knowledge of the barriers and issues facing our client group
• Knowledge of the local area (community groups, services available as well as local demographics)
• An appreciation of the new NHS landscape including the relationship between individual providers, PCNs and commissioners

Qualifications

Essential

• The behaviours that must be demonstrated in the job:
• Ability to work flexibly and travel if required, to multiple sites
• Excellent relational coordination skills
• A strong empathy with the values of Health and Wellbeing
• Enthusiasm and a friendly demeanour
• Superb communication skills, written and verbal
• Passion to support behaviour changes
• Thoroughness and with a good attention to detail
• Confidence
• Self-reflection
• Commitment to diversity
• Experience of working with people facing a range of barriers and social issues
• Experience of managing a caseload of clients and keeping up to date
• records using a database
• Experience of working with individuals (1-2-1) and groups of people in
• different settings to help them achieve their goals
• Experience of working with a range of agencies and organisations to
• develop effective working relationships
• Experience in one or more of the following fields: mental health, physical health, smoking cessation, long term conditions, diet and exercise
• Knowledge of good health practices.
• Must be up-to-date with the latest health care developments.
• Knowledge of the barriers and issues facing our client group
• Knowledge of the local area (community groups, services available as well as local demographics)
• An appreciation of the new NHS landscape including the relationship between individual providers, PCNs and commissioners
• Skills and Abilities
• Sound IT knowledge with ability to adapt to new systems.
• Ability to assist clients to help them define and achieve their goals and
• aspirations
• Ability to engage a wide range of different people and to inspire them
• to make their own decision and take their own actions.
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Ability to manage a varied and complex work load effectively
• Ability to work well across a range of different subjects
• Ability to work with staff from a range of agencies and organisations to
• better integrate services for clients
• Able to work independently and on own initiative with discretion and sensitivity
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct, maintaining confidentiality
• Full driving license and access to a vehicle
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• High level of self-awareness when it comes to making changes
• Commitment to personal development and willingness to regularly
• update skills and experience
• Whilst every effort has been made to outline all the main duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail.
• Also, the post holder may, from time to time, be asked to undertake other reasonable duties commensurate with the grading of the post.
• Skills and Abilities
• Sound IT knowledge with ability to adapt to new systems.
• Ability to assist clients to help them define and achieve their goals and
• aspirations
• Ability to engage a wide range of different people and to inspire them
• to make their own decision and take their own actions.
• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Ability to manage a varied and complex work load effectively
• Ability to work well across a range of different subjects
• Ability to work with staff from a range of agencies and organisations to
• better integrate services for clients
• Able to work independently and on own initiative with discretion and sensitivity
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct, maintaining confidentiality
• Full driving license and access to a vehicle
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• High level of self-awareness when it comes to making changes
• Commitment to personal development and willingness to regularly
• update skills and experience
• Whilst every effort has been made to outline all the main duties and responsibilities of the post, a document such as this does not permit every item to be specified in detail.
• Also, the post holder may, from time to time, be asked to undertake other reasonable duties commensurate with the grading of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health Exchange

Address

Oldbury Health Centre

Albert Street

Oldbury

West Midlands

B694DE

Employer's website

https://www.healthexchange.org.uk (Opens in a new tab)