South West London Healthwatch Executive Officer

Job description

Job responsibilities

The 6 local Healthwatch organisations in South West London SWL are looking for an Executive Officer to help ensure that the engagement work of local Healthwatch and views of the communities they serve are used to influence decisions in our region.

The successful candidate will act as the conduit between the ICB and local Healthwatch organisations to coordinate activities and collate findings across common areas. They will also help identify and deliver collaborative patient engagement projects across South West London. The role will involve working at a senior level, acting as a representative for the 6 local Healthwatch at groups, boards and committees within the ICS.

The post holder is accountable to all 6 local Healthwatch and will report back to SWL ICS in relation to contract delivery.

The successful candidate will be employed directly by a local Healthwatch (Healthwatch Sutton). The post holders objectives and impact will be independent of any one of the 6 local Healthwatch in South West London, but will be accountable to and steered by them as part of a collaborative arrangement.

Home-working and flexible working hours are available; however, the successful candidate must be able to travel all over South West London regularly to cover all face-to-face activity and occasionally work evenings if required. A drivers license is not required.

Responsibilities

Major responsibilities are outlined below. Additional duties may be assigned.

1. Elevate and champion patient insight

Champion the role of patients in ICS decision-making and share patient insights with the South West London ICS

Use Healthwatch intelligence to improve patient experiences and work with relevant ICS commissioners as well as wider system partners such as voluntary sector organisations and public health representatives to implement Healthwatch recommendations

Update the South West London ICS Insights Bank with relevant Healthwatch reports

Advocate that ICS decision-makers engage the public at the earliest stage in health planning

Help the 6 local Healthwatch to hold the ICS to account in meeting its duty to engage the public, through appropriate governance processes

Stay updated about national policies that affect patients and best practices for engaging ICB; for example, by liaising with Healthwatch England

Represent the 6 local Healthwatch on selected ICS Boards and committees

2. Coordinate collaborative working of the 6 local Healthwatch

Organise and facilitate a monthly meeting of the local Healthwatch leads and the ICS

Deliver collaborative patient engagement projects

Pull together insight from across multiple Healthwatch organisations, where there are common areas, to strengthen potential impact and produce cross-borough insight reports

Relay information from the ICS to the local Healthwatch leads to inform planning and delivery of engagement activities

3. Capture impact and learnings

Identify, record, and share examples of how the South West London Healthwatch collaborative has made a difference for patients

Capture and share learnings for how to best engage different communities with the ICS and with external groups as requested

Conduct a formal end of contract evaluation of how the Executive Officer role and the collaboration among local Healthwatch have influenced the ICBs ways of working

Support the successful legacy and transition of local Healthwatch work into the ICB

Core attributes and competencies

The post holder must:

Be committed to working with and across the 6 local Healthwatch organisations, with an understanding of the challenges faced by small voluntary sector organisations.

Be able to undertake qualitative and mixed methods research (e.g., surveys, focus groups, and interviews) and the appropriate analysis methods to pull out key findings, and to guide ICS colleagues in selecting appropriate methods.

Promote and encourage engagement opportunities within South West London.

Be able to recognise key influencers and champion the involvement of local Healthwatch and community views, and have the skills to engage and involve them.

Be passionate about continuously improving outcomes, tackling health inequalities with a focus on less engaged communities.

Have good understanding of the role and statutory duties of local Healthwatch.

Have an appreciation of current and future broad social, political and economic trends influencing health and social care.

Be able to understand and analyse complex issues and information from a service user perspective, drawing on the breadth of insight provided by local Healthwatch to inform South West London deliberations and decision-making.

Have the confidence to question information and explanations supplied by others, who may be experts in their field.

Be able to influence and persuade others, articulating a balanced local Healthwatch view by seeking consensus, when necessary, in order to enable constructive debate.

Be a skilled negotiator and facilitator, able to mitigate potential conflicts.

Have the ability to work autonomously, to proactively build and maintain an effective relationship with local Healthwatch and communicate effectively across local Healthwatch, listening as well as actively sharing information.

Have the ability to translate complex concepts into readily understood, engaging language.

Have project management experience with the ability to formulate and deliver against time, task, and budget.

Be committed to valuing diversity and promoting equality and inclusivity.

Core personal experience

The candidate should have:

Demonstrable understanding of the arrangements for listening and responding to the voices of patients, service users, their families and other carers, advocates, and patient organisations

A track record of successfully involving patients, service users, their families and other carers, advocates, and the public in practice, in the work of a public sector organisation

Previous experience of promoting the voice of patients, service users, their families and other carers, advocates and the public, including in collective decision-making groups such as boards/committees

A track record in securing or supporting improvements for patients and service users and/or the wider public

Advanced facilitation and coordination experience, with proven ability to influence and build consensus horizontally and vertically

A track record of horizon scanning engagement opportunities

Strong communication skills, to distil information and communicate salient points, competent diplomatic approach to find common goals and develop collaboration.

Person Specification

Experience

Essential

• Core attributes and competencies
• The post holder must
• be committed to working with and across the 6 local Healthwatch organisations, with an understanding of the challenges faced by small voluntary sector organisations.
• be able to undertake qualitative and mixed methods research (example surveys, focus groups, and interviews) and the appropriate analysis methods to pull out key findings, and to guide ICS colleagues in selecting appropriate methods.
• promote and encourage engagement opportunities within South West London.
• be able to recognise key influencers and champion the involvement of local Healthwatch and community views, and have the skills to engage and involve them.
• be passionate about continuously improving outcomes, tackling health inequalities with a focus on less engaged communities.
• have good understanding of the role and statutory duties of local Healthwatch.
• have an appreciation of current and future broad social, political and economic trends influencing health and social care.
• be able to understand and analyse complex issues and information from a service user perspective, drawing on the breadth of insight provided by local Healthwatch to inform South West London deliberations and decision-making.
• have the confidence to question information and explanations supplied by others, who may be experts in their field.
• be able to influence and persuade others, articulating a balanced local Healthwatch view by seeking consensus, when necessary, in order to enable constructive debate.
• be a skilled negotiator and facilitator, able to mitigate potential conflicts.
• have the ability to work autonomously, to proactively build and maintain an effective relationship with local Healthwatch and communicate effectively across local Healthwatch, listening as well as actively sharing information.
• have the ability to translate complex concepts into readily understood, engaging language.
• have project management experience with the ability to formulate and deliver against time, task, and budget.
• be committed to valuing diversity and promoting equality and inclusivity.
• Core personal experience
• The candidate should have:
• demonstrable understanding of the arrangements for listening and responding to the voices of patients, service users, their families and other carers, advocates, and patient organisations
• a track record of successfully involving patients, service users, their families and other carers, advocates, and the public in practice, in the work of a public sector organisation
• Previous experience of promoting the voice of patients, service users, their families and other carers, advocates and the public, including in collective decision-making groups such as boards - committees
• a track record in securing or supporting improvements for patients and service users and/or the wider public
• Advanced facilitation and coordination experience, with proven ability to influence and build consensus horizontally and vertically
• a track record of horizon scanning engagement opportunities
• strong communication skills, to distil information and communicate salient points, competent diplomatic approach to find common goals and develop collaboration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Healthwatch Sutton

Address

Granfers Community Centre

73-79 Oakhill Road

Sutton

SM1 3AA

Employer's website

https://www.healthwatchsutton.org.uk/ (Opens in a new tab)