Job summary
Do you want to make a real
difference to peoples health and care? Do you want to help us collaborate with
diverse communities to reduce health inequalities in South West London?
The
overarching aim of the South West London Healthwatch Engagement Coordinator is
to ensure that the voices of local people can influence the design and delivery
of health and care services in South West London. In doing so, they will play a
role in addressing health and social inequalities in the region. They will
leverage the knowledge and resources of the six Healthwatch organisations based
in South West London to achieve these goals.
Main duties of the job
Research and reporting: The Engagement Coordinator will support our
work gathering, analysing, and sharing the patient, carer, and public
experience of health and social care.
Communications: The Engagement Coordinator will support
communication to help people access health and care services.
Coordination: The Engagement Coordinator will support joint
project working amongst the six independent Healthwatch organisations in South
West London.
The role
will report to the Executive Officer for South West London Healthwatch
organisations. Community Action Sutton will host this role.
The SWL Healthwatch Executive Officer
supports collaborative working amongst the six Healthwatch organisations and
represents these organisations at various ICS boards and committees, ensuring
that our patient insights are heard at a regional level. The Engagement
Coordinator will work closely with the Executive Officer in supporting this
work.
Candidates
must have the right to work in the UK. This post involves working with
vulnerable people and is therefore exempt under Section 4 (2) of the
Rehabilitation of Offenders Act. The successful candidate will require a DBS
check.
We are committed to being an equal opportunity employer and applications are
welcome from everyone in our diverse communities.
About us
Local Healthwatch organisations were
established in 2013 to ensure that local people have a say in health and social
care. You can find out more here: https://www.healthwatch.co.uk.
There are 152 local Healthwatch organisations nationally, and six of these are
based in South West London (Croydon, Merton, Kingston, Richmond, Sutton, and
Wandsworth). Each are independent organisations that work with the people based
in their respective boroughs.
The SWL Integrated Care System (ICS) was
established on 1 July 2022. It is a partnership of the NHS, local government,
and voluntary sector organisations. It plans and delivers joined up services to
improve access and quality and to reduce health inequalities. The ICS serves
the population in the six boroughs in London where the local Healthwatch
operate. You can find out more here: https://www.southwestlondonics.org.uk/about-us/.
The
Engagement Coordinator will be based at the Healthwatch Sutton office at the Granfers
Community Centre in Sutton. Home-working and flexible working hours are available. The
successful candidate will need to be able to travel throughout South West
London to attend community engagement events. The role might require infrequent
evening and weekend work.
Job description
Job responsibilities
Research
and reporting:
- Support planning and
delivery of virtual and in-person events to gather patient and public insights,
support co-analysis of results, and share findings.
-
Identify and implement best
practices in ensuring that the voices that Healthwatch gathers reflect the
diversity of people living in South West London.
-
Conduct literature reviews
of both the academic and grey literature
-
Design surveys, workshop materials,
and interview and focus group discussion guides.
-
Lead the analysis of the
collected data, encouraging input from key health and social care
decisionmakers as well as from relevant members of our communities.
-
Write reports describing the
research undertaken and the results.
Communications
Develop communication
materials (e.g., social media posts) and a communications strategy that can
support patient and public recruitment to research studies
Support occasional joint communications across
the six Healthwatch organisations informing the public about changes to health
or care services. This may involve drafting material for social media (e.g.,
identifying appropriate stock images, creating images in CANVA, etc.), developing
an ad for radio placement, or creating posters for individual Healthwatch
organisations to circulate.
Occasionally signpost to resources that can
benefit peoples social care, health, and wellbeing.
Coordinate with
Healthwatch communication leads to agree content and distribution strategy for
all communications materials.
Identify
and support delivery of opportunities to circulate completed research reports
and share our research findings widely.
Ensure that communications
are accessible to diverse people, including people with limited digital
literacy or internet use, people with learning disabilities, or people whose
first language is not English.
Coordination
In all joint project work
undertaken, ensure frequent request for feedback from local Healthwatch leads
and ensure that these comments are appropriately embedded into final versions
of materials.
Support the Executive
Officer in preparations for and take minutes during the monthly SWL Healthwatch
Joint Working Group meeting.
Identify and support
writing applications for funding opportunities that will facilitate future
joint Healthwatch projects.
Other responsibilities appropriate to
the role not listed here may be assigned.
Job description
Job responsibilities
Research
and reporting:
- Support planning and
delivery of virtual and in-person events to gather patient and public insights,
support co-analysis of results, and share findings.
-
Identify and implement best
practices in ensuring that the voices that Healthwatch gathers reflect the
diversity of people living in South West London.
-
Conduct literature reviews
of both the academic and grey literature
-
Design surveys, workshop materials,
and interview and focus group discussion guides.
-
Lead the analysis of the
collected data, encouraging input from key health and social care
decisionmakers as well as from relevant members of our communities.
-
Write reports describing the
research undertaken and the results.
Communications
Develop communication
materials (e.g., social media posts) and a communications strategy that can
support patient and public recruitment to research studies
Support occasional joint communications across
the six Healthwatch organisations informing the public about changes to health
or care services. This may involve drafting material for social media (e.g.,
identifying appropriate stock images, creating images in CANVA, etc.), developing
an ad for radio placement, or creating posters for individual Healthwatch
organisations to circulate.
Occasionally signpost to resources that can
benefit peoples social care, health, and wellbeing.
Coordinate with
Healthwatch communication leads to agree content and distribution strategy for
all communications materials.
Identify
and support delivery of opportunities to circulate completed research reports
and share our research findings widely.
Ensure that communications
are accessible to diverse people, including people with limited digital
literacy or internet use, people with learning disabilities, or people whose
first language is not English.
Coordination
In all joint project work
undertaken, ensure frequent request for feedback from local Healthwatch leads
and ensure that these comments are appropriately embedded into final versions
of materials.
Support the Executive
Officer in preparations for and take minutes during the monthly SWL Healthwatch
Joint Working Group meeting.
Identify and support
writing applications for funding opportunities that will facilitate future
joint Healthwatch projects.
Other responsibilities appropriate to
the role not listed here may be assigned.
Person Specification
Experience
Desirable
- Experience developing a population sampling methodology and recruiting participants.
- Experience designing surveys and focus group questionnaires.
- Demonstrable qualitative and quantitative data analysis skills.
- Ability to synthesise literature and data quickly and accurately.
- Knowledge of GDPR and appropriate handling of personal data.
- Ability to summarise research findings in reports.
- Experience co-ordinating, liaising and negotiating when working with others, especially people external to your organisation.
- Ability to talk to and listen to people from all walks of life, encouraging a wide section of individuals from our communities to take part in our research.
- Ability to speak to and influence senior people to engage with our work and act on our findings.
- Knowledge of how to reach people who may be digitally excluded.
- Lived experience in South West London, especially within diverse communities, is a plus.
- Proven proactive project planning, organisation, and coordination skills.
- Ability to work on more than one project at a time and ensure multiple deadlines are met.
- Adept at organising and progressing work when full details are incomplete and as deadlines and priorities evolve
- Graduate-level qualification or equivalent experience in qualitative research and analysis.
- A degree relevant to health or social care would be a plus.
- Knowledge and experience using CANVA or other no or low-cost graphic design software.
- Experience of using social media platforms, especially Twitter, for professional communications.
- Experience of using online survey software such as Smart Survey.
- Expert use of Microsoft Office, particularly Microsoft Excel, to analyse data and produce charts.
- Ability to take part in, collaborate in, and host online meetings on Zoom and Teams.
- Fluency in English and the ability to write in Plain English.
- Additional languages that will help us connect with diverse communities are a plus.
Person Specification
Experience
Desirable
- Experience developing a population sampling methodology and recruiting participants.
- Experience designing surveys and focus group questionnaires.
- Demonstrable qualitative and quantitative data analysis skills.
- Ability to synthesise literature and data quickly and accurately.
- Knowledge of GDPR and appropriate handling of personal data.
- Ability to summarise research findings in reports.
- Experience co-ordinating, liaising and negotiating when working with others, especially people external to your organisation.
- Ability to talk to and listen to people from all walks of life, encouraging a wide section of individuals from our communities to take part in our research.
- Ability to speak to and influence senior people to engage with our work and act on our findings.
- Knowledge of how to reach people who may be digitally excluded.
- Lived experience in South West London, especially within diverse communities, is a plus.
- Proven proactive project planning, organisation, and coordination skills.
- Ability to work on more than one project at a time and ensure multiple deadlines are met.
- Adept at organising and progressing work when full details are incomplete and as deadlines and priorities evolve
- Graduate-level qualification or equivalent experience in qualitative research and analysis.
- A degree relevant to health or social care would be a plus.
- Knowledge and experience using CANVA or other no or low-cost graphic design software.
- Experience of using social media platforms, especially Twitter, for professional communications.
- Experience of using online survey software such as Smart Survey.
- Expert use of Microsoft Office, particularly Microsoft Excel, to analyse data and produce charts.
- Ability to take part in, collaborate in, and host online meetings on Zoom and Teams.
- Fluency in English and the ability to write in Plain English.
- Additional languages that will help us connect with diverse communities are a plus.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
