Job summary
Tetbury Hospital Trust is seeking
a dedicated Health Records Administrator/Receptionist to join our
Administration Team. This vacancy will be recruited on a bank contract
basis. Note that occasional Saturday work
will be required and will be paid at an enhanced rate, scheduled in advance on
a monthly rota.
Tetbury Hospital is rated
good by the Care Quality Commission and comprises of a well-equipped theatre
and purpose-built procedure room, outpatient department, minor injuries and
illness unit and X-ray department. You
will be delivering exemplary administration support across the Department,
working with compassionate teams who are committed to our vision: Always
striving to deliver clinical excellence and outstanding patient care.
Main duties of the job
The ideal candidate for this role will have:
- Good basic education (English and Maths).
- Keyboard / Computer literate.
- Effective communicator.
- Confident at dealing with members of the public.
- Experience of providing high standards of service.
- Problem solving.
- Experience of working in a pressurised environment.
- Ability to manage own work.
- Ability to manage time effectively.
- Ability to prioritise.
- Tact and diplomacy.
- Empathy with patients.
- Ability to be professionally assertive when required.
- Ability to learn.
- Understanding of confidentiality and data protection act.
- Articulate with the ability to communicate in English.
- Projects a positive and professional image.
- To work as a team and to provide cover as and when required.
To find out more about this role please contact HR@tetburyhospital.co.uk
Applications for this role will be reviewed on an ongoing basis and therefore the closing date on the advert is indicative only.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK.
The Trust is committed to equality and diversity in employment and is a mindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available.
About us
Tetbury Hospital is an independent healthcare provider in
the heart of the Cotswolds providing an established day surgery service to
patients who choose to have their NHS surgery.
The hospital is
highly regarded by our visiting consulting body who provide a wide range of
specialities including ophthalmic, general and gynaecological surgery.
The primary focus of
the hospital is the NHS services we provide across our outpatients, day surgery
and minor injury and illness unit. In
addition to our NHS funded services, we offer private health care to insured or
self-pay patients.
Tetbury Hospital Is a respected partner in the
Gloucestershire health and care system and valued by staff and patients for the
high quality, personalised care that we are proud to offer.
Tetbury Hospital Trust is ambitious about the future and is
committed to investing in our workforce to ensure they have the resources and
tools they need to deliver high-quality services.
Tetbury Hospital Trust provides high-quality, safe services
on behalf of the NHS and for private patients.
We are proud of our hardworking and committed people that
work together to put patient care at the heart of everything they do.
As an organisation, we pledge to listen, collaborate, and
value the role that all our people play in achieving our vision to always
deliver exceptional patient care.
If you are as passionate about patient care as we are, we
would love to hear from you.
Job description
Job responsibilities
The post holder will work as part of the support services team, ensuring the smooth day-to-day delivery of the Health Records Administration role maintaining effective and efficient systems for outpatient booking, healthcare record tracking, minor injuries registration, collation of data as required by the Trust and assisting in the preparation of notes or records for outpatient clinics.
The post holder will also be required to ensure the day-to-day delivery of the receptionist role within the Trust meeting and greeting visitors to the hospital answering the switchboard and transferring calls, photocopying, administration of all mail incoming, outgoing internal and external and ordering stationery.
Please refer to the attached job description for
comprehensive information regarding the responsibilities, qualifications, and
expectations associated with the position.
Job description
Job responsibilities
The post holder will work as part of the support services team, ensuring the smooth day-to-day delivery of the Health Records Administration role maintaining effective and efficient systems for outpatient booking, healthcare record tracking, minor injuries registration, collation of data as required by the Trust and assisting in the preparation of notes or records for outpatient clinics.
The post holder will also be required to ensure the day-to-day delivery of the receptionist role within the Trust meeting and greeting visitors to the hospital answering the switchboard and transferring calls, photocopying, administration of all mail incoming, outgoing internal and external and ordering stationery.
Please refer to the attached job description for
comprehensive information regarding the responsibilities, qualifications, and
expectations associated with the position.
Person Specification
Experience
Essential
- Effective communicator.
- Confident at dealing with members of the public.
- Experience of providing high standards of service.
- Problem solving.
- Experience of working in a pressurised environment.
- Able to work as part of a team
- Ability to manage own work.
- Ability to manage time effectively.
- Ability to prioritise.
- Tact and diplomacy.
- Empathy with patients.
- Ability to be professionally assertive when required.
- Ability to learn.
- Understanding of confidentiality and data protection act.
Desirable
- Ability to problem solve.
- Motivated, accurate with the ability to multi-task.
- Experience of handling sensitive information.
Flexibility
Essential
- To work as a team and to provide cover as and when required.
Qualifications
Essential
- Good basic education (English and Maths).
- Keyboard / Computer literate.
Desirable
- Knowledge of PAS, Excel, Word, Choose and Book, MSS.
Communication Skills
Essential
- Articulate with the ability to communicate in English.
- Projects a positive and professional image.
Other
Essential
- To be aware of all aspects of statutory responsibilities (e,g. Health and Safety, Data Protection, Manual Handling.
- Staff are required to move notes between areas within the Hospital. This involves the understanding of the principles of load handling.
- The post holder will be required to use a VDU for periods of time.
Person Specification
Experience
Essential
- Effective communicator.
- Confident at dealing with members of the public.
- Experience of providing high standards of service.
- Problem solving.
- Experience of working in a pressurised environment.
- Able to work as part of a team
- Ability to manage own work.
- Ability to manage time effectively.
- Ability to prioritise.
- Tact and diplomacy.
- Empathy with patients.
- Ability to be professionally assertive when required.
- Ability to learn.
- Understanding of confidentiality and data protection act.
Desirable
- Ability to problem solve.
- Motivated, accurate with the ability to multi-task.
- Experience of handling sensitive information.
Flexibility
Essential
- To work as a team and to provide cover as and when required.
Qualifications
Essential
- Good basic education (English and Maths).
- Keyboard / Computer literate.
Desirable
- Knowledge of PAS, Excel, Word, Choose and Book, MSS.
Communication Skills
Essential
- Articulate with the ability to communicate in English.
- Projects a positive and professional image.
Other
Essential
- To be aware of all aspects of statutory responsibilities (e,g. Health and Safety, Data Protection, Manual Handling.
- Staff are required to move notes between areas within the Hospital. This involves the understanding of the principles of load handling.
- The post holder will be required to use a VDU for periods of time.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
