Job summary
Are you passionate about
delivering high quality patient centred care in a well-equipped and established
hospital. An exciting opportunity has
arisen in the Booking Office, for a Booking Office Coordinator (Day Surgery
Unit) on a full-time basis working 37.5 hours per week. Tetbury Hospital is rated good by the Care
Quality Commission and comprises of a well-equipped theatre and purpose-built
procedure room, outpatient department, minor injuries and illness unit and
X-ray department. You will be delivering
exemplary administration support across the Department, working with
compassionate teams who are committed to our vision: Always striving to deliver
clinical excellence and outstanding patient care.
Main duties of the job
About You
The ideal candidate for this role
will have:
Experience with a variety of IT packages, including email, spreadsheets
and database packages.
Experience of customer services.
Ability to multitask (e.g. input into data base whilst conducting
telephone transactions with patients).
Excellent interpersonal skills for dealing with people internal and
external to the Trust.
Ability to synthesis and analyse information to use resources
effectively.
Keyboard qualification,
or practical experience.
NVQ3 in customer care.
To find out more about
this role please contact HR@tetburyhospital.co.uk
Applications for this
role will be reviewed on an ongoing basis and therefore the closing date on the
advert is indicative only.
Please
note that offers of employment are subject to receipt of satisfactory
references and a DBS check. Applicants must have the right to work in the
UK.
The
Trust is committed to equality and diversity in employment and is a mindful
Employer. The Trust is committed to improving the working lives of its staff
and may have flexible working options available
About us
Tetbury Hospital is an independent healthcare provider in
the heart of the Cotswolds providing an established day surgery service to
patients who choose to have their NHS surgery.
The hospital is
highly regarded by our visiting consulting body who provide a wide range of
specialities including ophthalmic, general and gynaecological surgery.
The primary focus of
the hospital is the NHS services we provide across our outpatients, day surgery
and minor injury and illness unit. In
addition to our NHS funded services, we offer private health care to insured or
self-pay patients.
Tetbury Hospital Is a respected partner in the
Gloucestershire health and care system and valued by staff and patients for the
high quality, personalised care that we are proud to offer.
Tetbury Hospital Trust is ambitious about the future and is
committed to investing in our workforce to ensure they have the resources and
tools they need to deliver high-quality services.
Tetbury Hospital Trust provides high-quality, safe services
on behalf of the NHS and for private patients.
We are proud of our hardworking and committed people that
work together to put patient care at the heart of everything they do.
As an organisation, we pledge to listen, collaborate, and
value the role that all our people play in achieving our vision to always
deliver exceptional patient care.
If you are as passionate about patient care as we are, we
would love to hear from you.
Job description
Job responsibilities
Principle Duties:
The post holder will work as part of the Administration Team, providing a full and confidential Day Surgery/Outpatient appointment booking service for patients and clinicians ensuring wait time targets and clinical targets are met and all capacity efficiently used.
To monitor progress of referrals, identifying problems and taking appropriate action to ensure efficient management of referrals.
To monitor and maintain waiting lists, ensuring adherence to the NHS Charter and local and National access standards (e.g. 18 weeks referral to treatment).
To action theatre/clinic cancellations and re-scheduling patients ensuring that clinical priorities are maintained and liaising directly with consultants where capacity problems exist.
To manage the Pre-operative/follow-up appointments waiting lists to ensure clinical priorities are maintained.
To negotiate with clinicians the need to flex clinic capacity to meet new and follow-up clinical and wait time constraints, flexing template capacity to achieve a balance between clinical priorities and wait time targets.
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exists.
To ensure accurate and timely data collection. Advising the management team on the utilisation of clinic time and to suggest ways of addressing these.
To communicate and maintain a collaborative working relationship with all users of the Day Surgery/Outpatient service.
To Investigate and provide effective follow-up on patients who do not attend (DNA patients).
To action new services on Choose and Book, setting up new Directory of Service, mapping to PAS, including liaising with other departments.
To provide the administration service associated to Medico-legal, E.g. billing for information, requesting information from relevant departments.
Please refer to the attached job
description for comprehensive information regarding the responsibilities,
qualifications, and expectations associated with the position.
Job description
Job responsibilities
Principle Duties:
The post holder will work as part of the Administration Team, providing a full and confidential Day Surgery/Outpatient appointment booking service for patients and clinicians ensuring wait time targets and clinical targets are met and all capacity efficiently used.
To monitor progress of referrals, identifying problems and taking appropriate action to ensure efficient management of referrals.
To monitor and maintain waiting lists, ensuring adherence to the NHS Charter and local and National access standards (e.g. 18 weeks referral to treatment).
To action theatre/clinic cancellations and re-scheduling patients ensuring that clinical priorities are maintained and liaising directly with consultants where capacity problems exist.
To manage the Pre-operative/follow-up appointments waiting lists to ensure clinical priorities are maintained.
To negotiate with clinicians the need to flex clinic capacity to meet new and follow-up clinical and wait time constraints, flexing template capacity to achieve a balance between clinical priorities and wait time targets.
To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exists.
To ensure accurate and timely data collection. Advising the management team on the utilisation of clinic time and to suggest ways of addressing these.
To communicate and maintain a collaborative working relationship with all users of the Day Surgery/Outpatient service.
To Investigate and provide effective follow-up on patients who do not attend (DNA patients).
To action new services on Choose and Book, setting up new Directory of Service, mapping to PAS, including liaising with other departments.
To provide the administration service associated to Medico-legal, E.g. billing for information, requesting information from relevant departments.
Please refer to the attached job
description for comprehensive information regarding the responsibilities,
qualifications, and expectations associated with the position.
Person Specification
Qualifications
Essential
- Keyboard qualification, or practical experience.
- NVQ3 in customer care.
Desirable
- ECDL qualification or working towards.
Experience
Essential
- Experience with a variety of IT packages, including email, spreadsheets and database packages.
- Experience of customer services.
- Ability to multitask (e.g. input into data base whilst conducting telephone transactions with patients).
- Excellent interpersonal skills for dealing with people internal and external to the Trust.
- Ability to synthesis and analyse information to use resources effectively.
- Understanding of Confidentiality and Data Protection Act.
Desirable
- Previous Health service Experience.
- Knowledge of booking system Choose & Book and PAS.
- Knowledge and experience of management of waiting lists, primary target lists, local and national waiting time targets.
- Knowledge of medical terminology and specialty associated tests and investigations.
Flexibility
Essential
- Able to organise priorities and manage own workload without supervision, adapting daily work plan to meet rapidly changing priorities where the workload is unpredictable.
- Ability to learn quickly and adapt to changing circumstances.
Communication Skills
Essential
- Able to communicate effectively and articulately at all levels utilising appropriate media (written/verbal, electronic etc).
- Motivated and enthusiastic.
Person Specification
Qualifications
Essential
- Keyboard qualification, or practical experience.
- NVQ3 in customer care.
Desirable
- ECDL qualification or working towards.
Experience
Essential
- Experience with a variety of IT packages, including email, spreadsheets and database packages.
- Experience of customer services.
- Ability to multitask (e.g. input into data base whilst conducting telephone transactions with patients).
- Excellent interpersonal skills for dealing with people internal and external to the Trust.
- Ability to synthesis and analyse information to use resources effectively.
- Understanding of Confidentiality and Data Protection Act.
Desirable
- Previous Health service Experience.
- Knowledge of booking system Choose & Book and PAS.
- Knowledge and experience of management of waiting lists, primary target lists, local and national waiting time targets.
- Knowledge of medical terminology and specialty associated tests and investigations.
Flexibility
Essential
- Able to organise priorities and manage own workload without supervision, adapting daily work plan to meet rapidly changing priorities where the workload is unpredictable.
- Ability to learn quickly and adapt to changing circumstances.
Communication Skills
Essential
- Able to communicate effectively and articulately at all levels utilising appropriate media (written/verbal, electronic etc).
- Motivated and enthusiastic.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
