Job summary
We're looking for a part-time Receptionist to join our friendly team at Central Lakes Medical Group.
As the first point of contact for patients, you will be responsible for providing excellent customer service, managing appointments, and ensuring the smooth operation of the reception area.
Key Responsibilities
- Act as the primary point of contact for patients, both in person and over the phone
- Handle patient queries and concerns in a professional and courteous manner
- Manage appointments and scheduling, ensuring efficient use of resources
- Complete a range of administrative tasks to support the team
- Communicate patient information with clinical staff as required
- Maintain a clean and welcoming reception area, ensuring a positive patient experience
- Contribute to the efficient running of the reception area, ensuring high standards of service delivery
This is a part-time role, totalling 12 hours per week. The role involves working the following shifts:
- Wednesday: 14:30 - 18:30
- Thursday: 14:30 - 18:30
- Friday: 14:30 - 18:30
You will be based primarily at Ambleside Health Centre, with occasional requirements to work at Hawkshead Medical Practice.
Closing date: 8th March 2026
Interview date: TBC
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at Central Lakes Medical Group.
This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
All staff are expected to work to Cumbria Health Values:
- Clinically focused - Our patients are at the heart of all we do
- Responsive - We listen and respond together
- One Team - Working together through strong partnerships
- Growth & Sustainability - With our strong roots we will continue to thrive and grow
- Communities - Connecting with communities to meet local needs
- High Standards - We strive for excellence in all that we do.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad
range of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
1.
To
be the first point of contact for patients arriving at the Health Centre.
2.
Processing
confidential patient information to pass to Clinicians.
3.
Open
up the premises at the start of the day, set the alarm to day function,
including checking the heating/air conditioning and panic alarms and make all
necessary preparation to receive patients.
4.
Contacting
patients with appointment times.
5.
Keeping
a watchful eye on patients waiting to be seen and in the case of
worsening
symptoms, alerting a relevant professional.
6.
Alerting
Emergency Services in the event of an emergency and/or gain help from within
the department.
7.
Gain
an understanding of coordinating workload to capacity.
8.
Carrying
out equipment checks and reporting issues to the Practice Manager
9.
To
work autonomously, managing own workload effectively referring to line manager
when necessary.
10. Receive and make calls as required with
the ability to handle heavy phone/patient traffic. Divert calls and take
messages as appropriate. Ensure that the telephone system is operational at the
beginning of each day.
11. Scanning and attaching patients data to
patients electronic records.
12. Pulling, filing and photocopying of
patient paper records.
13. Sort, screen and distribute incoming
internal mail. Process outgoing mail following the procedure.
14. Securing premises at the end of the day
ensuring the building is totally secured, internal lights are switched off and
the alarm activated.
15. To adhere to all CH Policies and
Procedures
16. Participate and ensure own on-going
development
17. Receiving all incoming deliveries,
opening and distributing accordingly.
18. To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
19. Undertake any other activities deemed
appropriate and necessary by the organisation.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad
range of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
1.
To
be the first point of contact for patients arriving at the Health Centre.
2.
Processing
confidential patient information to pass to Clinicians.
3.
Open
up the premises at the start of the day, set the alarm to day function,
including checking the heating/air conditioning and panic alarms and make all
necessary preparation to receive patients.
4.
Contacting
patients with appointment times.
5.
Keeping
a watchful eye on patients waiting to be seen and in the case of
worsening
symptoms, alerting a relevant professional.
6.
Alerting
Emergency Services in the event of an emergency and/or gain help from within
the department.
7.
Gain
an understanding of coordinating workload to capacity.
8.
Carrying
out equipment checks and reporting issues to the Practice Manager
9.
To
work autonomously, managing own workload effectively referring to line manager
when necessary.
10. Receive and make calls as required with
the ability to handle heavy phone/patient traffic. Divert calls and take
messages as appropriate. Ensure that the telephone system is operational at the
beginning of each day.
11. Scanning and attaching patients data to
patients electronic records.
12. Pulling, filing and photocopying of
patient paper records.
13. Sort, screen and distribute incoming
internal mail. Process outgoing mail following the procedure.
14. Securing premises at the end of the day
ensuring the building is totally secured, internal lights are switched off and
the alarm activated.
15. To adhere to all CH Policies and
Procedures
16. Participate and ensure own on-going
development
17. Receiving all incoming deliveries,
opening and distributing accordingly.
18. To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
19. Undertake any other activities deemed
appropriate and necessary by the organisation.
Person Specification
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Person Specification
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
