Job summary
We are exciting to offer a new role within the team, we would like invest into a highly motivated Senior Work & Health Coach to lead the delivery of the Work Well service in North Cumbria.
As Senior Work and Health Coach, you will provide specialist assessment, tailored employment advice, and targeted interventions. You will manage a caseload, develop personalised work plans with clear goals, identify barriers to employment, and signpost participants to relevant services to ensure they receive the support needed to achieve their employment ambitions.
In this senior role, you will lead and support a small team of Work & Health Coaches across North Cumbria, providing day to day leadership, supervision, mentoring, and guidance to ensure high quality delivery and strong participant outcomes. You will work closely with the Operational Support Officer and the Head of Communities to maintain accurate data, support audit compliance, and uphold the values and standards of the Organisation and the Work Well service. The successful candidate will play a key role in helping participants move closer to employment, return to work after periods of ill health, or stay in work when health conditions present challenges.
Fixed term for 6 months
Closing date: 15 February 2026
Interview date: TBC
Main duties of the job
The successful candidate will assess barriers to employment, provide specialist advice, and develop tailored Thrive in Work and Return to Work plans. Responsibilities include managing a caseload, offering guidance to help participants achieve their employment goals, and signposting them to relevant services. The role involves supervision and mentoring to meet key performance indicators (KPIs) and ensuring quality service delivery in line with WorkWell audit standards.
Additionally, the Senior Health and Work Coach will oversee a small team of Work and Health Coaches, ensuring effective leadership and support for optimal participant outcomes. The WorkWell service aims to assist those facing employment barriers, support individuals on long-term sick leave, and help those struggling in the workplace due to health conditions.
For more information about WorkWell, visitWorkWell - GOV.UK
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
1. Work with the Head of Communities, Operational Support Officer and Project Lead to
continually develop resources and the work and health coach tool kit for the team.
2. Provide direct line management and supervision to the Work and Health Coaches and
support with more complex cases.
3. To manage a caseload of participants who have experienced common mental, physical,
and social health problems or long-term conditions.
Head of
Communities
Senior Work and Health
Coach
Work and Health
Coaches
4. Provide strong leadership and act as a primary point of contact for their team of Work
and Health Coaches.
5. To carry out vocational assessments and develop Work and Health plans with Work
Well participants.
6. Ensure that participants are eligible to attend the service, this may include triaging cases
to ensure they are appropriate.
7. To provide light-touch holistic support for health-related barriers to employment.
8. To provide a pathway into local services to tackle specific need and ensure referral
pathways into and onwards from Work Well services to ensure maximum opportunities
for people to engage with appropriate services.
9. Creating and maintaining stakeholder partnerships in the geographical area both
internally and externally.
10.To maintain accurate case notes, action plans and Work Well participant paperwork and
upload these to the management information system within the specified timeframe.
11.To provide information, advice, guidance and support to individuals about the pathways
of opportunities available to them to gain, return to and sustain work.
12.To support individuals to gain accurate benefits advice, complete paid job applications,
compile CVs and to prepare for interviews.
13. Communicate effectively with others of different backgrounds, ethnicities, and levels of
understanding, identifying barriers to communication and accessing appropriate support
and making reasonable adjustments.
14. To liaise with and arrange meetings with health professionals, partner agencies and/or
employers concerning individual needs to increase opportunities for positive outcomes
for Work Well participants.
15. Ensure the team maintain accurate and compliant electronic client records that clearly
reflect the participant journey.
16.To deliver training and workshops for participants on job applications, CV writing and
interview skills to improve their chances of moving into employment.
17.To take part in informal training with colleagues from external organisations to help raise
awareness and improve knowledge of potential barriers to employment.
18.To monitor progress and outcomes of participants supported by WorkWell, ensuring that
monitoring deadlines are adhered to, and KPI evidence is collected accurately.
19.To work flexible hours as required to meet the needs of the service.
Alongside these main duties you will be expected to carry out any other duties that are
reasonably requested of you.
Job description
Job responsibilities
1. Work with the Head of Communities, Operational Support Officer and Project Lead to
continually develop resources and the work and health coach tool kit for the team.
2. Provide direct line management and supervision to the Work and Health Coaches and
support with more complex cases.
3. To manage a caseload of participants who have experienced common mental, physical,
and social health problems or long-term conditions.
Head of
Communities
Senior Work and Health
Coach
Work and Health
Coaches
4. Provide strong leadership and act as a primary point of contact for their team of Work
and Health Coaches.
5. To carry out vocational assessments and develop Work and Health plans with Work
Well participants.
6. Ensure that participants are eligible to attend the service, this may include triaging cases
to ensure they are appropriate.
7. To provide light-touch holistic support for health-related barriers to employment.
8. To provide a pathway into local services to tackle specific need and ensure referral
pathways into and onwards from Work Well services to ensure maximum opportunities
for people to engage with appropriate services.
9. Creating and maintaining stakeholder partnerships in the geographical area both
internally and externally.
10.To maintain accurate case notes, action plans and Work Well participant paperwork and
upload these to the management information system within the specified timeframe.
11.To provide information, advice, guidance and support to individuals about the pathways
of opportunities available to them to gain, return to and sustain work.
12.To support individuals to gain accurate benefits advice, complete paid job applications,
compile CVs and to prepare for interviews.
13. Communicate effectively with others of different backgrounds, ethnicities, and levels of
understanding, identifying barriers to communication and accessing appropriate support
and making reasonable adjustments.
14. To liaise with and arrange meetings with health professionals, partner agencies and/or
employers concerning individual needs to increase opportunities for positive outcomes
for Work Well participants.
15. Ensure the team maintain accurate and compliant electronic client records that clearly
reflect the participant journey.
16.To deliver training and workshops for participants on job applications, CV writing and
interview skills to improve their chances of moving into employment.
17.To take part in informal training with colleagues from external organisations to help raise
awareness and improve knowledge of potential barriers to employment.
18.To monitor progress and outcomes of participants supported by WorkWell, ensuring that
monitoring deadlines are adhered to, and KPI evidence is collected accurately.
19.To work flexible hours as required to meet the needs of the service.
Alongside these main duties you will be expected to carry out any other duties that are
reasonably requested of you.
Person Specification
Other requirements
Essential
- Willingness to undertake further training
Qualifications
Essential
- Degree level or equivalent level of experience.
- Management training or equivalent experience.
Desirable
- Level 4 Information, Advice and Guidance
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Ability to use initiative when required and take a problem-solving approach to work tasks.
- Ability to maintain workload in a busy and demanding environment
Experience
Essential
- Excellent interpersonal and facilitation skills.
- Good negotiation and communication skills.
- The ability to initiate and develop rapport with participant and relationships with stakeholders.
- The ability to work independently and take responsibility for own workload.
- Excellent IT skills and knowledge of Microsoft Office suite.
- Experience supporting people with employment related goals.
- Experience of managing large and/or complex caseloads.
- An ability to lead, supervise and develop a staff team independently.
Desirable
- Experience working with people with mental ill health.
- Working knowledge of the barriers faced by individuals who are struggling to remain in employment or return to work following a period of ill health
- Experience using the Work Star or Outcome Star.
- Experience of providing employment advice and support
Person Specification
Other requirements
Essential
- Willingness to undertake further training
Qualifications
Essential
- Degree level or equivalent level of experience.
- Management training or equivalent experience.
Desirable
- Level 4 Information, Advice and Guidance
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Ability to use initiative when required and take a problem-solving approach to work tasks.
- Ability to maintain workload in a busy and demanding environment
Experience
Essential
- Excellent interpersonal and facilitation skills.
- Good negotiation and communication skills.
- The ability to initiate and develop rapport with participant and relationships with stakeholders.
- The ability to work independently and take responsibility for own workload.
- Excellent IT skills and knowledge of Microsoft Office suite.
- Experience supporting people with employment related goals.
- Experience of managing large and/or complex caseloads.
- An ability to lead, supervise and develop a staff team independently.
Desirable
- Experience working with people with mental ill health.
- Working knowledge of the barriers faced by individuals who are struggling to remain in employment or return to work following a period of ill health
- Experience using the Work Star or Outcome Star.
- Experience of providing employment advice and support
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
