Job summary
Cumbria Health are seeking a reliable and professional Receptionist to join our Kendal team on a bank contract basis. You will play a vital role in
ensuring the efficient operation of the reception area at Westmorland General Hospital.
This is a flexible role requiring availability to cover shifts on an as-needed basis, including evenings, weekends, bank
holidays, and during staff absences such as sickness or annual leave.
Shift timings are as follows:
Monday to Friday
18:30 - 23:00
Weekends and Bank Holidays
08:00 - 13:30
13:30 - 18:30
18:30 - 23:00
Why Work with Us?
At Cumbria Health, we value our team and pride ourselves on providing a supportive and inclusive work environment.
Benefits include:
- A flexible work-life balance
- Access to high-quality training and professional development opportunities
- The opportunity to make a real difference in your community by supporting essential healthcare services.
Closing Date: 29 December 2025
WHEN APPLYING
FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN
CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS
EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.
We encourage
you to apply as early as possible as this job may close earlier than the
advertised closing date once enough applications have been received
Please note
that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
At
all times, Cumbria Health will deliver a service that is in line with our
values:
Clinically
Focussed: Everything
every one of us does is for the patient
Responsive: We listen and we respond quickly in a
patient focussed way
One
Team: We work together
to provide a high quality service which is organised and consistent, and in
partnership with both the local Acute and Community Trusts
High
Standards: We provide
skilled professionals working to the highest standards who are passionate about
improving patient care
Growth
& Sustainability:
With our strong roots we will continue to thrive and grow
Communities: Connecting and engaging to meet local
needs
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad range
of tasks which may be required to be undertaken either routinely or
periodically. This list is not exhaustive,
and the role may include additional duties which are not listed here.
First
and foremost, post holder will be the initial point of contact for professionals
and professionals referred to Primary Medical care Out of Hours.
- To
contact patients with appointment times and to be the first point of contact
for patients arriving at the Treatment Centre.
- To
process confidential patient information to pass to Clinicians
- To coordinate
appointment bookings.
- Keeping
a watchful eye on patients waiting to be seen and in the case of worsening
symptoms, alerting a relevant professional.
- To
work autonomously, managing own workload effectively referring to Control Room
Supervisor, when necessary
- To liaise
with and follow advice, guidance and requests from the Control Room Supervisor
on shift to ensure the smooth running of the service.
- To
alert Emergency Services in the event of an emergency and/or gain help from
within the department.
- Carrying
out equipment checks and reporting issues to the Control Room Supervisor.
- To adhere to all Cumbria Health Policies
and Procedures
- To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security at all times.
- To use a variety of computerised systems
to record patient details, Adastra/EMIS/Outlook etc this list is not
exhaustive.
- Participate and ensure own on-going
development, maintaining compliance for mandatory training.
- Undertake any other activities deemed
appropriate and necessary by the organisation.
- To be flexible and adaptable with
regards to shifts to support your team in rota cover, particularly over busy
periods such a Christmas and New Year.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad range
of tasks which may be required to be undertaken either routinely or
periodically. This list is not exhaustive,
and the role may include additional duties which are not listed here.
First
and foremost, post holder will be the initial point of contact for professionals
and professionals referred to Primary Medical care Out of Hours.
- To
contact patients with appointment times and to be the first point of contact
for patients arriving at the Treatment Centre.
- To
process confidential patient information to pass to Clinicians
- To coordinate
appointment bookings.
- Keeping
a watchful eye on patients waiting to be seen and in the case of worsening
symptoms, alerting a relevant professional.
- To
work autonomously, managing own workload effectively referring to Control Room
Supervisor, when necessary
- To liaise
with and follow advice, guidance and requests from the Control Room Supervisor
on shift to ensure the smooth running of the service.
- To
alert Emergency Services in the event of an emergency and/or gain help from
within the department.
- Carrying
out equipment checks and reporting issues to the Control Room Supervisor.
- To adhere to all Cumbria Health Policies
and Procedures
- To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security at all times.
- To use a variety of computerised systems
to record patient details, Adastra/EMIS/Outlook etc this list is not
exhaustive.
- Participate and ensure own on-going
development, maintaining compliance for mandatory training.
- Undertake any other activities deemed
appropriate and necessary by the organisation.
- To be flexible and adaptable with
regards to shifts to support your team in rota cover, particularly over busy
periods such a Christmas and New Year.
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- IT or system training qualification
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills including exceptional telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail and ability to log information accurately and in a timely manner.
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure whilst remaining calm
- Able to maintain a high level of confidentiality
Personal Circumstances
Essential
- Positive and a good team player
- Confident
- Well organised with excellent time keeping
- Ability to build rapport and effective relationships at all levels
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
- Flexible approach with the ability to work at short notice to support your team
Experience
Essential
- Intermediate computer skills
- Experience of working with various I.T. systems
- Confidence to adapt to new technologies
- Experience of interacting with the public in a customer facing environment.
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- IT or system training qualification
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills including exceptional telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail and ability to log information accurately and in a timely manner.
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure whilst remaining calm
- Able to maintain a high level of confidentiality
Personal Circumstances
Essential
- Positive and a good team player
- Confident
- Well organised with excellent time keeping
- Ability to build rapport and effective relationships at all levels
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
- Flexible approach with the ability to work at short notice to support your team
Experience
Essential
- Intermediate computer skills
- Experience of working with various I.T. systems
- Confidence to adapt to new technologies
- Experience of interacting with the public in a customer facing environment.
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
