Job summary
Cumbria Health are looking for a Medical Secretary to join their team at Upper Eden Medical Practice.
We are looking for an organised and efficient administrator to provide essential support within our team. The role involves managing referrals to secondary care, liaising with the ICC hub, handling patient queries, and maintaining clear communication with hospitals. Additionally, you will be responsible for sensitive tasks such as death administration, ensuring all processes are completed accurately and with compassion. This position requires strong attention to detail, excellent communication skills, and the ability to manage confidential information effectively.
This is a temporary position covering maternity leave - there are 27 hours per week available.
Closing Date: 01 December 2025
Interview Date: TBC
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR
MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO
CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE
FILTERED THERE.
We encourage you to apply as early as possible as this job
may close earlier than the advertised closing date once enough applications
have been received
Please
note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information, liaising with multidisciplinary team members and external agencies, in accordance with current policies. Processing patient referrals using the electronic referral service (ERS).
All staff are expected to work to Cumbria Health Values:
- Clinically focused - Everything every one of us does is for the patient
- Responsive - We listen, and we respond quickly in a patient focussed way
- One Team - We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
- High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
- Growth & Sustainability - With our strong roots we will continue to thrive and grow
- Communities - Connecting and engaging to meet local needs
About us
Cumbria Health Limited - CHL places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHL can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.
Main Duties and Responsibilities:
- Bloods allocation
- E-Referral service Referrals including Fast Track/2WW referrals
- Community Service referrals
- Liaising with ICC Hub and Hospitals regarding patient care
- Sharing blood results/patient details as required with Hospitals and third parties
- Maintaining and developing relationships with Hospital and third parties
- Monitoring and updating fast track referrals spreadsheet
- E-Referral worklist management
- Managing the Secretaries and Practice generic email in-boxes
- Advice and guidance
- Assisting and advising the GPs on referral services/keeping GPs up to date with information
- Referral management on EMIS Web
- Using ICE/ Indigo to access patient results where needed for GPs/Nurses
- Administration of Death notifications and liaising with Medical Examiners Office and local Undertakers
- Any other duty as instructed by the management team.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.
Main Duties and Responsibilities:
- Bloods allocation
- E-Referral service Referrals including Fast Track/2WW referrals
- Community Service referrals
- Liaising with ICC Hub and Hospitals regarding patient care
- Sharing blood results/patient details as required with Hospitals and third parties
- Maintaining and developing relationships with Hospital and third parties
- Monitoring and updating fast track referrals spreadsheet
- E-Referral worklist management
- Managing the Secretaries and Practice generic email in-boxes
- Advice and guidance
- Assisting and advising the GPs on referral services/keeping GPs up to date with information
- Referral management on EMIS Web
- Using ICE/ Indigo to access patient results where needed for GPs/Nurses
- Administration of Death notifications and liaising with Medical Examiners Office and local Undertakers
- Any other duty as instructed by the management team.
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grade C or above) or equivalent
Desirable
- RSA II or equivalent in typing or word processing
Experience
Essential
- Recent experience of working in a busy Practice/Office offering varied administrative and secretarial support
Attributes
Essential
- Self-motivated, enthusiastic and willing to learn
- Ability to relate to a broad spectrum of individuals within the organisation and elsewhere
Knowledge
Essential
- Knowledge of Microsoft products to include Word, Excel, PowerPoint, Outlook and use of the internet and e-mail systems
- Familiarity with Practice/Office administration procedures
Skills and Aptitudes
Essential
- Good communication skills, both oral and written
- Ability to record dictation and accurately reproduce in letter and report formats
- Good organisational skills
- Effective administrative and secretarial skills
- Ability to prioritise workload
- Ability to work on own initiative
- Ability to work under pressure and at speed (recording dictation)
- Ability to take minutes of meetings
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grade C or above) or equivalent
Desirable
- RSA II or equivalent in typing or word processing
Experience
Essential
- Recent experience of working in a busy Practice/Office offering varied administrative and secretarial support
Attributes
Essential
- Self-motivated, enthusiastic and willing to learn
- Ability to relate to a broad spectrum of individuals within the organisation and elsewhere
Knowledge
Essential
- Knowledge of Microsoft products to include Word, Excel, PowerPoint, Outlook and use of the internet and e-mail systems
- Familiarity with Practice/Office administration procedures
Skills and Aptitudes
Essential
- Good communication skills, both oral and written
- Ability to record dictation and accurately reproduce in letter and report formats
- Good organisational skills
- Effective administrative and secretarial skills
- Ability to prioritise workload
- Ability to work on own initiative
- Ability to work under pressure and at speed (recording dictation)
- Ability to take minutes of meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
