Job summary
Cumbria Health are looking for a proactive and organised GP Assistant to help ensure the smooth running of our clinics, based at Upper Eden Medical Practice.
You'll support our GPs by taking on a range of routine administrative tasks freeing up their time to focus on delivering excellent patient care.
This is a part time position - 8 hours per week
Closing Date: 12 November 2025
Interview Date: 19 November 2025
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Please note that we are unable to offer an Employer Sponsored Visa for this role
Main duties of the job
A GP Assistant will support the GP(s) smooth running of
clinics by performing the more routine administration/clinical tasks on behalf
of the GP freeing up their time to focus on the patient.
All staff are expected to work to Cumbria
Health Values:
- Clinically
focused - Everything every one of us
does is for the patient
- Responsive - We listen, and we respond quickly in a
patient focussed way
- One Team - We work together to provide a high-quality
service which is organised and consistent, and in partnership with both the
local Acute and Community Trusts
- High
Standards - We provide skilled
professionals working to the highest standards who are passionate about
improving patient care
- Growth &
Sustainability - With our
strong roots we will continue to thrive and grow
- Communities - Connecting and engaging to meet local needs
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of
duties and responsibilities, which follows, represents the broad range of tasks
which may be required to be undertaken either routinely or periodically. This
list is not exhaustive, and the role may include additional duties which are
not listed here.
Main Duties and Responsibilities:
-
Sorting clinical post and prioritising for the GP in terms of
actions. Signposting some post to others such as clinical pharmacist etc.
-
Extracting all information from clinical letters that need coding and
adding to notes
-
Coding incoming mail to ensure problems are coded properly and
information is available to support continuity of care.
-
Dealing with all routine clinical post directly e.g. DNA letters, 2WW
etc.
-
Arranging appointments, referrals, tests and follow-up appointments for
patients
-
Completing basic (non-opinion) forms and core elements of some forms for
the GP to approve and sign such as insurance forms, mortgage, and benefits
agency forms etc.
-
Ensure invoicing for all non-NHS work
-
Facilitation of Subject Access Request (SAR) processing
-
Answering patient queries received via the practice website
submission form, including new patient registrations.
-
Helping the GP liaise with outside agencies
-
Support the GP with adequate and accurate summarisation of medical
records
-
Work alongside wider practice and PCN teams who support GP
administration to ensure a joined-up approach and communication
-
Dealing with online enquiries and CH out-of-hours reports to ensure
they are directed to the appropriate department within the required timeframe.
-
Ensuring actions from incoming mail are identified and tasked to the
relevant person in the practice.
-
Picking up on items to be coded to secure any quality initiative payments
for the practice.
-
To receive incoming and initiate outgoing telephone calls in order
to facilitate timely and appropriate communications with others, taking
messages and dealing with appropriate queries.
-
Assisting with medical records tasks sent by the wider practice
team.
-
To maintain the computer clinic system in an accurate and secure manner.
-
To assist with the gathering of statistics and information when
required.
-
Liaising with ICC Hub and Hospitals regarding patientcare
- Undertake any other duties suitable for the post as
required
Job description
Job responsibilities
This list of
duties and responsibilities, which follows, represents the broad range of tasks
which may be required to be undertaken either routinely or periodically. This
list is not exhaustive, and the role may include additional duties which are
not listed here.
Main Duties and Responsibilities:
-
Sorting clinical post and prioritising for the GP in terms of
actions. Signposting some post to others such as clinical pharmacist etc.
-
Extracting all information from clinical letters that need coding and
adding to notes
-
Coding incoming mail to ensure problems are coded properly and
information is available to support continuity of care.
-
Dealing with all routine clinical post directly e.g. DNA letters, 2WW
etc.
-
Arranging appointments, referrals, tests and follow-up appointments for
patients
-
Completing basic (non-opinion) forms and core elements of some forms for
the GP to approve and sign such as insurance forms, mortgage, and benefits
agency forms etc.
-
Ensure invoicing for all non-NHS work
-
Facilitation of Subject Access Request (SAR) processing
-
Answering patient queries received via the practice website
submission form, including new patient registrations.
-
Helping the GP liaise with outside agencies
-
Support the GP with adequate and accurate summarisation of medical
records
-
Work alongside wider practice and PCN teams who support GP
administration to ensure a joined-up approach and communication
-
Dealing with online enquiries and CH out-of-hours reports to ensure
they are directed to the appropriate department within the required timeframe.
-
Ensuring actions from incoming mail are identified and tasked to the
relevant person in the practice.
-
Picking up on items to be coded to secure any quality initiative payments
for the practice.
-
To receive incoming and initiate outgoing telephone calls in order
to facilitate timely and appropriate communications with others, taking
messages and dealing with appropriate queries.
-
Assisting with medical records tasks sent by the wider practice
team.
-
To maintain the computer clinic system in an accurate and secure manner.
-
To assist with the gathering of statistics and information when
required.
-
Liaising with ICC Hub and Hospitals regarding patientcare
- Undertake any other duties suitable for the post as
required
Person Specification
Other Requirements
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work on own initiative
- Able to work under pressure and remain calm
- Flexible and adaptable
Qualifications
Essential
- English & Maths GCSE
- (or equivalent)
- Previous experience of working as part of a team Previous experience of working in Primary Care/ or similar NHS setting Can carry out clinical, technical, scientific or administrative duties according to established protocols or procedures, or systems of work.
Desirable
- Practice receptionist / admin training Care Certificate
- NVQ Level 2 in Health & Social Care
Knowledge
Essential
- Ability to demonstrate excellent communication skills
- Willing to work towards GPA certification and complete within a set timeframe
Desirable
- Demonstrates basic factual knowledge of field of work
- Previous experience using EMIS web
- Previous experience working in a GP practice or Patient facing setting
Skills
Essential
- Excellent IT Skills
- Good interpersonal and communication skills
- Good organisational skills
- Good team working skills
Person Specification
Other Requirements
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work on own initiative
- Able to work under pressure and remain calm
- Flexible and adaptable
Qualifications
Essential
- English & Maths GCSE
- (or equivalent)
- Previous experience of working as part of a team Previous experience of working in Primary Care/ or similar NHS setting Can carry out clinical, technical, scientific or administrative duties according to established protocols or procedures, or systems of work.
Desirable
- Practice receptionist / admin training Care Certificate
- NVQ Level 2 in Health & Social Care
Knowledge
Essential
- Ability to demonstrate excellent communication skills
- Willing to work towards GPA certification and complete within a set timeframe
Desirable
- Demonstrates basic factual knowledge of field of work
- Previous experience using EMIS web
- Previous experience working in a GP practice or Patient facing setting
Skills
Essential
- Excellent IT Skills
- Good interpersonal and communication skills
- Good organisational skills
- Good team working skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
