Job summary
We are seeking a motivated and committed individual to apply for the role of Treatment Centre Deputy Locality Lead,
North based at Carlisle.
This is an exciting opportunity to take on a leadership role within our non-clinical operations team, supporting the delivery
of safe, effective and responsive services across our Out of Hours service.
About the role.
The post holder will be responsible for the coordination and day-to-day supervision of both reception and driver teams,
with management of two vehicles and base stock, support with rotas and facilities at the Cumberland Infirmary.
Working together as one team across our six Treatment Centres, youll help ensure services run smoothly, are well coordinated and responsive to the needs of both patients and colleagues.
This is a rewarding opportunity to support in delivery and developmentof Cumbria Healths Out of Hours service.
Closing date: 13th November 2025
Interview Date: TBC
Main duties of the job
The post holder will be responsible for the coordination and management of both
reception and driver teams & responsibility for the CH vehicles at their designated
CH out-of-hours bases. This role ensures the delivery of safe, effective and
responsive support to clinical teams, with oversight of rota planning, operational
stock, vehicle management and local facilities coordination.
They will lead the team in line with CH values and ensure consistent, high-quality
service provision across both patient-facing and logistical support services.
All staff are expected to work to Cumbria Health (CH) Values:
Clinically Focused: Everything every one of us does is for the patient
Responsive: We listen, and we respond quickly in a patient focussed way
One Team: We work together to provide a high-quality service which is organised
and consistent, and in partnership with both the local Acute and Community Trusts
High Standards: We provide skilled professionals working to the highest
standards who are passionate about improving patient care
Growth & Sustainability: With our strong roots we will continue to thrive and
grow
Communities: Connecting and engaging to meet local needs
About us
Cumbria Health on Call - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
The list of duties and responsibilities below represents the broad range of tasks
which may be required to be undertaken either routinely or periodically. This list
is not exhaustive and the role may include additional duties which are not listed
here.
Operational Staff Management
- Lead, supervise and support the combined reception and driver teams.
- Conduct 1:1 supervision and appraisals in line with policy
- Ensure teams maintain compliance with mandatory training and other
requirements of their role, supporting escalation processes for repeated
non-compliance.
- Oversee recruitment, induction and probation processes for the teams.
- Support team development and implement CH policies and procedures.
- Manage sickness, annual leave and rota changes using Rota master.
- Manage staffing concerns related to sickness absence and employee
relations in line with company policy, with support from the Treatment
Centre Operations Manager and Workforce team.
- Attend regular supervision with the Treatment Centre Operations
Manager to review performance, discuss priorities and support ongoing
development.
Operations & Logistics
- Coordinate maintenance and equipment checks of CH vehicles.
- Manage drug orders & deliveries, prescription stock and equipment
orders.
- Oversee cleanliness and maintenance of treatment rooms and CH office.
- Take responsibility for the overall stocking and upkeep of the vehicle,
including reporting any incidents, completing investigations where
required, and supporting safe and effective vehicle use.
- Escalate IT, telephony, estates, and equipment issues to relevant
departments.
Governance & Safety
- Take an active role in site-based Health & Safety and CQC compliance,
including supporting visits and inspections, attending post-mock CQC
meetings and supporting the Treatment Centre Operations Manager in
the completion and delivery of local action plans.
- Maintain logs of accidents, incidents and vehicle issues.
- Carry out monthly vehicle checks and contribute to the annual car audit.
- Manage the storage, handling, and documentation of prescriptions and
controlled drugs in accordance with policy.
- Complete quarterly prescription audits.
- Promote consistent adherence to Health & Safety, Information
Governance and Infection Prevention policies across the reception and
driver teams.
Site Management
- Liaise with Cumbria Health and Trust estates and facilities teams, as well
as local contractors, to support the smooth running of the site.
- Monitor site safety, including fridge temperature checks, PAT testing, and
stock levels.
- Welcome visiting managers and support local events, meetings, and
inspections.
General
- Attend operational leadership meetings and organisational events as
required.
- Any other duties reasonably required in line with training and capabilities.
Job description
Job responsibilities
The list of duties and responsibilities below represents the broad range of tasks
which may be required to be undertaken either routinely or periodically. This list
is not exhaustive and the role may include additional duties which are not listed
here.
Operational Staff Management
- Lead, supervise and support the combined reception and driver teams.
- Conduct 1:1 supervision and appraisals in line with policy
- Ensure teams maintain compliance with mandatory training and other
requirements of their role, supporting escalation processes for repeated
non-compliance.
- Oversee recruitment, induction and probation processes for the teams.
- Support team development and implement CH policies and procedures.
- Manage sickness, annual leave and rota changes using Rota master.
- Manage staffing concerns related to sickness absence and employee
relations in line with company policy, with support from the Treatment
Centre Operations Manager and Workforce team.
- Attend regular supervision with the Treatment Centre Operations
Manager to review performance, discuss priorities and support ongoing
development.
Operations & Logistics
- Coordinate maintenance and equipment checks of CH vehicles.
- Manage drug orders & deliveries, prescription stock and equipment
orders.
- Oversee cleanliness and maintenance of treatment rooms and CH office.
- Take responsibility for the overall stocking and upkeep of the vehicle,
including reporting any incidents, completing investigations where
required, and supporting safe and effective vehicle use.
- Escalate IT, telephony, estates, and equipment issues to relevant
departments.
Governance & Safety
- Take an active role in site-based Health & Safety and CQC compliance,
including supporting visits and inspections, attending post-mock CQC
meetings and supporting the Treatment Centre Operations Manager in
the completion and delivery of local action plans.
- Maintain logs of accidents, incidents and vehicle issues.
- Carry out monthly vehicle checks and contribute to the annual car audit.
- Manage the storage, handling, and documentation of prescriptions and
controlled drugs in accordance with policy.
- Complete quarterly prescription audits.
- Promote consistent adherence to Health & Safety, Information
Governance and Infection Prevention policies across the reception and
driver teams.
Site Management
- Liaise with Cumbria Health and Trust estates and facilities teams, as well
as local contractors, to support the smooth running of the site.
- Monitor site safety, including fridge temperature checks, PAT testing, and
stock levels.
- Welcome visiting managers and support local events, meetings, and
inspections.
General
- Attend operational leadership meetings and organisational events as
required.
- Any other duties reasonably required in line with training and capabilities.
Person Specification
Skills & Aptitudes
Essential
- Excellent interpersonal and communication skills
- Strong organisational and time management
- skills
- Ability to prioritise and remain calm under
- pressure
- Confident IT user, including Microsoft Office
- Ability to build effective relationships across
- different staff groups
- Confidence in decision making and problemsolving
- Ability to work both independently and
- collaboratively
Experience
Essential
- Experience supervising or coordinating staff in a healthcare or operational setting
- Experience managing rotas, sickness and leave
- Experience working with the public in a service or patient-facing role
- Experience maintaining compliance with organisational policies and procedures
- Experience liaising with multiple internal teams and external agencies
Desirable
- Experience supporting audits, inspections, or service improvement projects
- Experience supporting audits, inspections or service improvement projects
Knowledge
Essential
- Understanding of operational service delivery in a healthcare or similar environment
- Awareness of Health & Safety and Information Governance responsibilities
- Understanding of patient confidentiality and the Data Protection Act
- Knowledge of stock management, vehicle checks and estates procedures
Desirable
- Knowledge of controlled drugs and prescription handling
- Understanding of rural healthcare logistics
Personal Qualities
Essential
- Professional, reliable, and solution-focused
- Approachable and supportive leadership style
- Resilient and adaptable to change
- Committed to high standards of care and service
- delivery
- Strong attention to detail
- Positive attitude to change and service
- improvement
Qualifications
Essential
- GCSEs in English and maths (or equivalent)
- ILM Level 3 in Leadership and Management (or equivalent), or willingness to undertake this as part of the role
- Demonstrable experience of supervising or managing a team
Desirable
- NVQ Level 3 in Business
- Administration, Health, or Leadership
- Driver training or fleet awareness knowledge
Other Requirements
Essential
- Full driving license and access to a vehicle
- Requirement to work evenings and weekends
- Requirement to travel between sites, as
- necessary
- Commitment to safeguarding, equality, and
- confidentiality
Person Specification
Skills & Aptitudes
Essential
- Excellent interpersonal and communication skills
- Strong organisational and time management
- skills
- Ability to prioritise and remain calm under
- pressure
- Confident IT user, including Microsoft Office
- Ability to build effective relationships across
- different staff groups
- Confidence in decision making and problemsolving
- Ability to work both independently and
- collaboratively
Experience
Essential
- Experience supervising or coordinating staff in a healthcare or operational setting
- Experience managing rotas, sickness and leave
- Experience working with the public in a service or patient-facing role
- Experience maintaining compliance with organisational policies and procedures
- Experience liaising with multiple internal teams and external agencies
Desirable
- Experience supporting audits, inspections, or service improvement projects
- Experience supporting audits, inspections or service improvement projects
Knowledge
Essential
- Understanding of operational service delivery in a healthcare or similar environment
- Awareness of Health & Safety and Information Governance responsibilities
- Understanding of patient confidentiality and the Data Protection Act
- Knowledge of stock management, vehicle checks and estates procedures
Desirable
- Knowledge of controlled drugs and prescription handling
- Understanding of rural healthcare logistics
Personal Qualities
Essential
- Professional, reliable, and solution-focused
- Approachable and supportive leadership style
- Resilient and adaptable to change
- Committed to high standards of care and service
- delivery
- Strong attention to detail
- Positive attitude to change and service
- improvement
Qualifications
Essential
- GCSEs in English and maths (or equivalent)
- ILM Level 3 in Leadership and Management (or equivalent), or willingness to undertake this as part of the role
- Demonstrable experience of supervising or managing a team
Desirable
- NVQ Level 3 in Business
- Administration, Health, or Leadership
- Driver training or fleet awareness knowledge
Other Requirements
Essential
- Full driving license and access to a vehicle
- Requirement to work evenings and weekends
- Requirement to travel between sites, as
- necessary
- Commitment to safeguarding, equality, and
- confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
