Dispenser/Administrator- Alston Medical Practice

Job description

Job responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

Dispensing

• Dispensing acute and repeat prescriptions in line with AMP standard operating procedure.
• Not to dispense medicines to unauthorised persons, without the doctors consent
• Dispensing repeat prescription requests received by telephone calls, by e-mail,by fax and those delivered to the surgery
• To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber or duty doctor
• Updating patients repeat screens on Doctors instructions
• Dispensing private prescriptions
• Dispensing black listed prescriptions, pricing and recording them
• Checking colleagues dispensing
• Ensuring the Dispensary area remains clean and tidy
• Maintaining complete and accurate records for controlled drugs
• Covering colleagues for sickness and holidays

Prescriptions

• Handing out prescriptions and collecting charges when receiving and processing.
• Receiving prescription repeats electronically or in person.
• Collecting private charges for private prescriptions, vaccines and holiday
• prophylactic medication as necessary
• Sorting, stamping and endorsing prescriptions
• Completing backs of prescriptions
• Generating prescriptions

Stock Control

• Ordering appropriate quantities of goods via the telephone / wholesalerscomputer.
• Returning goods to wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• Disposal of returned unused medicines.
• Ensuring the storage area remains safe, clean and tidy at all times and that cleaning schedules are maintained.

Reception:

• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Explain Practice arrangements and formal requirements to new patients and those requiring temporary cover and ensure procedures are completed.
• Explain Practice arrangements and formal requirements to new patients and those requiring temporary cover and ensure procedures are completed.
• Processing requests for repeat prescriptions in accordance with Practice guidelines
• Ensuring prompt dispatch of pathology specimens and internal mail to the relevant hospital departments.

Administration:

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Providing patient summary print outs in preparation for home visits
• Scanning and shredding.
• Filing and retrieving all necessary paperwork
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Providing clerical assistance to Practice Staff as required from time to time, including word/data processing, filing, faxing, photocopying.
• Periodically checking the fax to ensure it is operational and has an adequate paper supply before leaving for the evening.
• Maintenance of patients medical notes (Lloyd George records) sorting of filing in new medical records
• Ordering, re-ordering and monitoring of stationery and other supplies

Person Specification

Skills and Aptitudes

Essential

• Understanding of clinical protocols and Terminology
• Excellent oral and written communication Skills
• Excellent telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure
• Able to maintain a high level of confidentiality

Qualifications

Essential

• GCSE grade A to C / 4-9 in English and Maths

Desirable

• Proof of Dispensary Qualification
• Buttercups Training

Knowledge

Essential

• Dispensing medicines within Primary Care setting
• Managing Stock Control and stock rotation
• Use of Microsoft Office (word and excel)
• Use of a GP clinical System
• Understanding, acceptance and adherence to the need for strict confidentiality

Desirable

• Dispensing medicines within a pharmacy or GP setting
• Previous experience in a similar role.

Other requirements

Essential

• Will be required to cover holiday periods and sickness cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria Health

Address

The Surgery

Cottage Hospital

Alston

Cumbria

CA9 3QX

Employer's website

https://cumbriahealth.co.uk/ (Opens in a new tab)