Job summary
Are you passionate about making a real difference in peoples lives? Cumbria Health are looking for three dynamic and compassionate Work and Health Coaches to join our transformative Workwell programme across North Cumbria.
In this role you will be able to to empower individuals, improve community wellbeing, and support people into sustainable employment. You'll be at the heart of an impact-driven initiative that bridges the gap between health and work, helping individuals overcome barriers and thrive in the workplace.
This role is covering North Cumbria so the roles can be based at Community sites in Carlisle, Penrith, Workington and Whitehaven.Full time, part time and alternative job patterns will be considered.
12 Month Fixed Term contract until October 2026
Closing Date: 28th July 2025
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
Cumbria Health delivers high-quality, responsive health services across the county. We are seeking motivated Work and Health Coaches to support the WorkWell programme across North Cumbria.
As a Work and Health Coach, you will assess and provide specialist employment advice, support, and interventions. Responsibilities include managing a caseload, developing individual Thrive in Work and Return to Work plans, and identifying employment barriers. Youll guide participants in overcoming these barriers, signpost them to relevant services, and help them achieve their employment goals.
The WorkWell service supports those facing challenges entering or sustaining employment, including participants on long-term sick leave or dealing with health conditions. Using holistic, light-touch therapy and health assessments, WorkWell provides early intervention to improve employment outcomes.
Additionally, the service advises employers on reasonable adjustments and employee retention, supporting a healthier, more inclusive workforce. This role contributes to reducing health inequalities, as employment is a vital factor in maintaining good health and well-being.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
Alongside these main duties you will be expected to carry out any other duties that are reasonably requested of you.
1.
To manage a caseload of participants who
have experienced common mental, physical and social health problems or long-term
conditions.
2.
To carry out a
vocational assessments and develop personalised work plans with North WorkWell
participants.
3.
Ensuring that participants are eligible
to attend the service.
4.
To provide an evidence based,
person-centred and holistic initial assessment of barriers.
5.
To provide a light-touch holistic
support for health-related barriers to employment.
6.
To
provide a pathway into local services to tackle specific need and ensure
referral pathways into and onwards from North WorkWell services to ensure
maximum opportunities for people to engage with appropriate services.
7.
To
maintain accurate case notes, action plans and North WorkWell participant
paperwork and upload these to the management information system within the
specified timeframe.
8.
To provide information, advice, guidance
and support to individuals about the pathways of opportunities available to
them to gain, return to and sustain work.
9.
To support individuals to gain accurate
benefits advice, complete paid job applications, compile CVs and to prepare for
interviews.
10.
To
liaise with and arrange meetings with health professionals, partner agencies
and/or employers concerning individual needs to increase opportunities for
positive outcomes for North WorkWell participants.
11.
To deliver training and workshops for
participants on job applications, CV writing and interview skills to improve
their chances of moving into employment.
12.
To take part in informal training with
colleagues from external organisations to help raise awareness and improve
knowledge of potential barriers to employment.
13.
To
monitor progress and outcomes of participants supported by North WorkWell,
ensuring that stringent monitoring deadlines are adhered to, and KPI evidence
is collected accurately.
14.
To work flexible hours as required to
meet the needs of the service.
Job description
Job responsibilities
Alongside these main duties you will be expected to carry out any other duties that are reasonably requested of you.
1.
To manage a caseload of participants who
have experienced common mental, physical and social health problems or long-term
conditions.
2.
To carry out a
vocational assessments and develop personalised work plans with North WorkWell
participants.
3.
Ensuring that participants are eligible
to attend the service.
4.
To provide an evidence based,
person-centred and holistic initial assessment of barriers.
5.
To provide a light-touch holistic
support for health-related barriers to employment.
6.
To
provide a pathway into local services to tackle specific need and ensure
referral pathways into and onwards from North WorkWell services to ensure
maximum opportunities for people to engage with appropriate services.
7.
To
maintain accurate case notes, action plans and North WorkWell participant
paperwork and upload these to the management information system within the
specified timeframe.
8.
To provide information, advice, guidance
and support to individuals about the pathways of opportunities available to
them to gain, return to and sustain work.
9.
To support individuals to gain accurate
benefits advice, complete paid job applications, compile CVs and to prepare for
interviews.
10.
To
liaise with and arrange meetings with health professionals, partner agencies
and/or employers concerning individual needs to increase opportunities for
positive outcomes for North WorkWell participants.
11.
To deliver training and workshops for
participants on job applications, CV writing and interview skills to improve
their chances of moving into employment.
12.
To take part in informal training with
colleagues from external organisations to help raise awareness and improve
knowledge of potential barriers to employment.
13.
To
monitor progress and outcomes of participants supported by North WorkWell,
ensuring that stringent monitoring deadlines are adhered to, and KPI evidence
is collected accurately.
14.
To work flexible hours as required to
meet the needs of the service.
Person Specification
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a busy and demanding environment
Qualifications
Essential
- Degree level or equivalent level of experience.
Desirable
- Level 4 Information, Advice and Guidance.
Experience
Essential
- Excellent interpersonal and facilitation skills.
- Good negotiation and communication skills.
- The ability to initiate and develop rapport with participant and relationships with stakeholders.
- The ability to work independently and take responsibility for own workload.
- Excellent IT skills and knowledge of Microsoft Office suite.
- Experience supporting people with employment related goals.
Desirable
- Experience working with people with mental ill health.
- Working knowledge of the barriers faced by individuals who may be socially excluded and furthest from the labour market.
- Experience using the Work Star or Outcome Star.
Other requirements
Essential
- Willingness to undertake further training
Person Specification
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a busy and demanding environment
Qualifications
Essential
- Degree level or equivalent level of experience.
Desirable
- Level 4 Information, Advice and Guidance.
Experience
Essential
- Excellent interpersonal and facilitation skills.
- Good negotiation and communication skills.
- The ability to initiate and develop rapport with participant and relationships with stakeholders.
- The ability to work independently and take responsibility for own workload.
- Excellent IT skills and knowledge of Microsoft Office suite.
- Experience supporting people with employment related goals.
Desirable
- Experience working with people with mental ill health.
- Working knowledge of the barriers faced by individuals who may be socially excluded and furthest from the labour market.
- Experience using the Work Star or Outcome Star.
Other requirements
Essential
- Willingness to undertake further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
