Cumbria Health

Receptionist - Windermere

The closing date is 24 June 2025

Job summary

Are you a people-person, with great communication skills and a positive attitude? Would you like to work in a beautiful location in the heart of the Lake District, supported by our fantastic team?

We're happy to announce that Windermere & Bowness Medical Practice are looking for a reliable and enthusiastic Receptionist to join our brilliant team.

What Were Offering:

A part-time position of 24.5 hours per week
Regular working days and hours:

Monday: 08:30 - 17:30
Wednesday: 08:30 - 17:30
Friday: 08:00 - 17:30

Important Details:

Closing date:24 June 2025
Interview date: 01 July 2025

Don't wait! If we receive high interest, we may close the post earlier.

Ready to take the next step in your career? Apply today and become a valued member of our team!

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

You will be the first point of contact for patients both face to face and on the phone dealing with queries and making appointments. You will also complete a range of administration tasks and communicate patient information with clinical staff. You will be responsible for the efficient running of the reception area at the Windermere and Bowness Medical Practice.

All staff are expected to work to Cumbria Health Values:

Clinically focused - Our patients are at the heart of all we do
Responsive - We listen and respond together
One Team - Working together through strong partnerships
Growth & Sustainability - With our strong roots we will continue to thrive and grow
Communities - Connecting with communities to meet local needs
High Standards - We strive for excellence in all that we do.

About us

Cumbria Health Limited - CHL places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for CHL can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Date posted

10 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0554-25-0063

Job locations

Windermere Health Centre

Goodley Dale

Windermere

LA23 2EG

Job description

Job responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

1. To be the first point of contact for patients arriving at the Health Centre.

2. Processing confidential patient information to pass to Clinicians.

3. Open up the premises at the start of the day, set the alarm to day function, including checking the heating/air conditioning and panic alarms and make all necessary preparation to receive patients.

4. Contacting patients with appointment times.

5.Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional.

6.Alerting Emergency Services in the event of an emergency and/or gain help from within the department.

7. Gain an understanding of coordinating workload to capacity.

8.Carrying out equipment checks and reporting issues to the Practice Co-ordinator.

9.To work autonomously, managing own workload effectively referring to line manager when necessary.

10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.

11. Scanning and attaching patients data to patients electronic records.

12. Pulling, filing and photocopying of patient paper records.

13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.

14. Securing premises at the end of the day ensuring the building is totally secured, internal lights are switched off and the alarm activated.

15. To adhere to all CHoC Policies and Procedures

16.Participate and ensure own on-going development

17.Receiving all incoming deliveries, opening and distributing accordingly.

18. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security

19. Undertake any other activities deemed appropriate and necessary by the organisation.