Job summary
We have an exciting opportunity for a Dispenser/Medicines Management Support to join our friendly and dynamic Dispensing Team at Upper Eden Medical Practice.
This role is to provide a comprehensive dispensing service to the practice by
undertaking the daily processing of repeat prescriptions for both dispensing and
non-dispensing patients and to provide full dispensing support to the Upper Eden
Medical Practice. To accurately and efficiently process all relevant prescriptions as
authorised by GPs and other Health Professional prescribers where appropriate in
accordance with the principles of good practice. To assist with patient enquiries and medication queries. To assist the Practice Pharmacist with repeat dispensing, medicines
optimisation audits and Care Home medication requests and MHRA alerts.
We are looking for an individual to work up to 15 hours per week in supporting the delivery of an excellent and expanding service to our patients.
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE
Closing date: 04 June 2025
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
To assist with patient enquiries and medication queries. To assist the Practice Pharmacist with repeat dispensing, medicines optimisation audits and Care Home medication requests and MHRA alerts.
To provide comprehensive dispensing service to the practice by undertaking the daily processing of repeat prescriptions for both dispensing and non-dispensing patients and to provide full dispensing support to the Upper Eden Medical Practice.
To accurately and efficiently process all relevant prescriptions as authorised by GPs and other Health Professional prescribers where appropriate in accordance with the principles of good practice.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
Dispensing
- Dispensing acute and repeat prescriptions in line with UEMG standard operating procedure.
- Not to dispense medicines to unauthorised persons, without the doctors consent
- Dispensing repeat prescription requests received by telephone calls, by e-mail, by fax and those delivered to the surgery
- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber or duty doctor
- Updating patients repeat screens on Doctors instructions
- Dispensing private prescriptions
- Dispensing black listed prescriptions, pricing and recording them
- Checking colleagues dispensing
- Ensuring the Dispensary area remains clean and tidy
- Maintaining complete and accurate records for controlled drugs
- Covering colleagues for sickness and holidays
Prescriptions
- Handing out prescriptions and collecting charges when receiving and processing.
- Receiving prescription repeats electronically or in person.
- Collecting private charges for private prescriptions, vaccines and holiday prophylactic medication as necessary
- Sorting, stamping and endorsing prescriptions
- Completing backs of prescriptions
- Generating prescriptions
Stock Control
- Ordering appropriate quantities of goods via the telephone / wholesalers computer.
- Returning goods to wholesalers.
- Stocking shelves, refrigerators and other storage areas using rotation method.
- Removing out of date stock from the shelves, refrigerators and other storage areas.
- Disposal of returned unused medicines.
- Ensuring the storage area remains safe, clean and tidy at all times and that
- Cleaning schedules are maintained.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
Dispensing
- Dispensing acute and repeat prescriptions in line with UEMG standard operating procedure.
- Not to dispense medicines to unauthorised persons, without the doctors consent
- Dispensing repeat prescription requests received by telephone calls, by e-mail, by fax and those delivered to the surgery
- To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber or duty doctor
- Updating patients repeat screens on Doctors instructions
- Dispensing private prescriptions
- Dispensing black listed prescriptions, pricing and recording them
- Checking colleagues dispensing
- Ensuring the Dispensary area remains clean and tidy
- Maintaining complete and accurate records for controlled drugs
- Covering colleagues for sickness and holidays
Prescriptions
- Handing out prescriptions and collecting charges when receiving and processing.
- Receiving prescription repeats electronically or in person.
- Collecting private charges for private prescriptions, vaccines and holiday prophylactic medication as necessary
- Sorting, stamping and endorsing prescriptions
- Completing backs of prescriptions
- Generating prescriptions
Stock Control
- Ordering appropriate quantities of goods via the telephone / wholesalers computer.
- Returning goods to wholesalers.
- Stocking shelves, refrigerators and other storage areas using rotation method.
- Removing out of date stock from the shelves, refrigerators and other storage areas.
- Disposal of returned unused medicines.
- Ensuring the storage area remains safe, clean and tidy at all times and that
- Cleaning schedules are maintained.
Person Specification
Skills and Aptitudes
Essential
- Understanding of clinical protocols and Terminology
- Excellent oral and written communication Skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Qualifications
Essential
- GCSE grade A to C / 4-9 in English and Maths
Desirable
- Proof of Dispensary Qualification
- Buttercups Training
Knowledge
Essential
- Dispensing medicines within Primary Care setting
- Managing Stock Control and stock rotation
- Use of Microsoft Office (word and excel)
- Use of a GP clinical System
- Understanding, acceptance and adherence to the need for strict confidentiality
Desirable
- Dispensing medicines within a pharmacy or GP setting
- Previous experience in a similar role.
Person Specification
Skills and Aptitudes
Essential
- Understanding of clinical protocols and Terminology
- Excellent oral and written communication Skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Qualifications
Essential
- GCSE grade A to C / 4-9 in English and Maths
Desirable
- Proof of Dispensary Qualification
- Buttercups Training
Knowledge
Essential
- Dispensing medicines within Primary Care setting
- Managing Stock Control and stock rotation
- Use of Microsoft Office (word and excel)
- Use of a GP clinical System
- Understanding, acceptance and adherence to the need for strict confidentiality
Desirable
- Dispensing medicines within a pharmacy or GP setting
- Previous experience in a similar role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
