Job summary
We are currently looking to recruit an enthusiastic Receptionist to join our growing team at West Cumberland Hospital.
Our Receptionists are at the centre of every patient's journey, from welcoming them, to answering phone and in-person questions. This job, which is based at West Cumberland Hospital, is based on a 4 week rota with approximately 46 hours available per 4 week rota.
With a strong enthusiasm for customer service, you will offer outstanding administrative and interpersonal assistance to each and every person who enters the building.
Closing Date: 02 FEBRUARY 2025
Interview Date: 13 FEBRUARY 2025
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Main duties of the job
The post
holder will be responsible for the efficient running of the reception area at
the Cumbria Health base located around Cumbria.
This includes
general administration, data entry, equipment checks and liaison with
multi-disciplinary teams. The role is dedicated to out-of-hours work, which
means working unsociable hours including evenings, weekends and Bank
Holidays.
At
all times, Cumbria Health will deliver a service that is in line with our
values:
Clinically
Focussed: Everything
every one of us does is for the patient
Responsive: We listen and we respond quickly in a
patient focussed way
One
Team: We work
together to provide a high quality service which is organised and consistent,
and in partnership with both the local Acute and Community Trusts
High
Standards: We provide
skilled professionals working to the highest standards who are passionate
about improving patient care
Growth
& Sustainability:
With our strong roots we will continue to thrive and grow
Communities: Connecting and engaging to meet
local needs
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad range
of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
1. To
be the first point of contact for patients arriving at the Treatment Centres.
2.
Processing
confidential patient information to pass to Clinicians
3.
Contacting
patients with appointment times.
4.
Keeping
a watchful eye on patients waiting to be seen and in the case of worsening
symptoms, alerting a relevant professional.
5.
Alerting
Emergency Services in the event of an emergency and/or gain help from
within the department.
6.
Gain
an understanding of coordinating workload to capacity.
7.
Carrying
out equipment checks and reporting issues to the Control Room Supervisor.
8. To
work autonomously, managing own workload effectively referring to line manager
when necessary.
9. To adhere to all CHOC Policies and
Procedures
10. Participate and ensure own on-going
development
11. To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
12. Undertake any other activities deemed
appropriate and necessary by the organisation.
Job description
Job responsibilities
This
list of duties and responsibilities, which follows, represents the broad range
of tasks which may be required to be undertaken either routinely or
periodically. This list is not
exhaustive and the role may include additional duties which are not listed
here.
1. To
be the first point of contact for patients arriving at the Treatment Centres.
2.
Processing
confidential patient information to pass to Clinicians
3.
Contacting
patients with appointment times.
4.
Keeping
a watchful eye on patients waiting to be seen and in the case of worsening
symptoms, alerting a relevant professional.
5.
Alerting
Emergency Services in the event of an emergency and/or gain help from
within the department.
6.
Gain
an understanding of coordinating workload to capacity.
7.
Carrying
out equipment checks and reporting issues to the Control Room Supervisor.
8. To
work autonomously, managing own workload effectively referring to line manager
when necessary.
9. To adhere to all CHOC Policies and
Procedures
10. Participate and ensure own on-going
development
11. To maintain a high level of confidentiality
and comply with the Data Protection Act.
Be aware of the nature of information dealt with and work in a manner
which ensures confidentiality and security
12. Undertake any other activities deemed
appropriate and necessary by the organisation.
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Person Specification
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
