Job summary
We are looking for a Medical Secretary to join The Upper Eden Medical Practice.
The role will involve providing general secretarial support to the Practice Manager, Doctors and Health Professionals involving word processing and audio typing skills with general clerical work. Referrals using the E-referral system and dealing with patient queries relating to referrals and liaising with Hospital departments.
This is a permanent position and is 25.5 hours per week.
Closing Date: 28 April 2024
Main duties of the job
To be responsible for undertaking a wide range of
secretarial and administrative duties and the provision of administrative
support to the multidisciplinary team.
Duties can include, but are not limited to, the
processing of information, liaising with multidisciplinary team members and
external agencies, in accordance with current policies. Processing patient
referrals using the electronic referral service (ERS).
About us
All staff are expected to work to Cumbria Healths Values:
- Clinically focused - Everything every one of us does is for the patient
- Responsive - We listen and we respond quickly in a patient focussed way
- One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
- High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.
- Bloods allocation
- E-Referral service Referrals including Fast Track/2WW referrals
- Community Service referrals
- Liaising with ICC Hub and Hospitals regarding patient care
- Sharing blood results/patient details as required with Hospitals and third parties
- Maintaining and developing relationships with Hospital and third parties
- Monitoring and updating fast track referrals spreadsheet
- E-Referral worklist management
- Managing the Secretaries and Practice email addresses
- Advice and guidance
- Assisting and advising the GPs on referral services/keeping GPs up to date with information
- Assisting GP with Dermatascope use where needed
- Referral management on EMIS Web
- Using ICE/Open-Net ICE (NCL)/Indigo to access patient results where needed for GPs/Nurses
- Keeping waiting-list board up to date
- Administration of Death notifications and liaising with Medical Examiners Office and local Undertakers.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.
- Bloods allocation
- E-Referral service Referrals including Fast Track/2WW referrals
- Community Service referrals
- Liaising with ICC Hub and Hospitals regarding patient care
- Sharing blood results/patient details as required with Hospitals and third parties
- Maintaining and developing relationships with Hospital and third parties
- Monitoring and updating fast track referrals spreadsheet
- E-Referral worklist management
- Managing the Secretaries and Practice email addresses
- Advice and guidance
- Assisting and advising the GPs on referral services/keeping GPs up to date with information
- Assisting GP with Dermatascope use where needed
- Referral management on EMIS Web
- Using ICE/Open-Net ICE (NCL)/Indigo to access patient results where needed for GPs/Nurses
- Keeping waiting-list board up to date
- Administration of Death notifications and liaising with Medical Examiners Office and local Undertakers.
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grade C or above) or equivalent
Desirable
- RSA II or equivalent in typing or word processing
Experience
Essential
- Recent experience of working in a busy Practice/Office offering varied administrative and secretarial support
Attributes
Essential
- Self-motivated, enthusiastic and willing to learn
- Ability to relate to a broad spectrum of individuals within the organisation and elsewhere
Knowledge
Essential
- Knowledge of Microsoft products to include Word, Excel, PowerPoint, Outlook and use of the internet and e-mail systems
- Familiarity with Practice/Office administration procedures
Skills and Aptitudes
Essential
- Good communication skills, both oral and written
- Ability to record dictation and accurately reproduce in letter and report formats
- Good organisational skills
- Effective administrative and secretarial skills
- Ability to prioritise workload
- Ability to work on own initiative
- Ability to work under pressure and at speed (recording dictation)
- Ability to take minutes of meetings
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grade C or above) or equivalent
Desirable
- RSA II or equivalent in typing or word processing
Experience
Essential
- Recent experience of working in a busy Practice/Office offering varied administrative and secretarial support
Attributes
Essential
- Self-motivated, enthusiastic and willing to learn
- Ability to relate to a broad spectrum of individuals within the organisation and elsewhere
Knowledge
Essential
- Knowledge of Microsoft products to include Word, Excel, PowerPoint, Outlook and use of the internet and e-mail systems
- Familiarity with Practice/Office administration procedures
Skills and Aptitudes
Essential
- Good communication skills, both oral and written
- Ability to record dictation and accurately reproduce in letter and report formats
- Good organisational skills
- Effective administrative and secretarial skills
- Ability to prioritise workload
- Ability to work on own initiative
- Ability to work under pressure and at speed (recording dictation)
- Ability to take minutes of meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
