Practice Delivery Lead - Glenridding Health Centre

Job description

Job responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

Communicating and Working with Others

The post holder will have responsibility for ensuring that all methods of communication at the practice operate effectively to the benefit of patients and staff. This will include:

• Working with others including all stakeholders (management team, clinicians, staff team, carers, patients and colleagues both within and outside the practice).
• Championing interactive communication through all means including written and verbal, meetings, email, patient information leaflets, practice web site etc.
• Planning, scheduling and convening/chairing meetings, ensuring agendas are prepared and that attendance, minutes noted and actions are taken.
• Produce patient leaflets as required, ensure that existing patient information is correct and up to date and ensure that reception area and clinical rooms have a supply of leaflets
• Maintain staff and patient notice boards

People Management

Responsibility for ensuring that teams are led, and work, effectively, that work is appropriately delegated and results delivered, and that HR processes are applied appropriately and in line with current legislation. This will include:

• Ensuring team members have a clear understanding of work objectives, are committed and motivated to work together as a team.
• Maintaining team performance even at times of absence or shortage, redeploying staff as necessary.
• Delegating work activities to team members as appropriate.
• Recruiting staff in a manner that complies with current legislation, following CHoC recruitment and selection policy.
• Monitoring and highlighting workforce planning issues.
• Working with the Primary Care team to ensure good skill mix so that tasks are undertaken by team members with appropriate competence/training and achieves maximum value for money.
• Providing clear feedback to team members on their performance and allowing the chance for the team member to respond to the feedback through appropriate supervision, appraisal and on an ad hoc basis.
• Monitoring individuals performance, recording the information and supporting them in improving their performance.
• Monitoring and manage sickness and annual leave across practice staff
• Overseeing coordination of the placement of GP Registrars and medical students
• Providing pastoral support, coaching and/or mentoring as needed.
• Managing formal HR processes within the practice including disciplinary and grievance, in line with CHoC policy.

Access to Services

Responsibility for ensuring that patients are able to access the services of Glenridding Health Centre in accordance with agreed standards. This will include:

• Monitoring appointment availability both in advance and on a daily basis and ensuring appropriate action is taken, for example liaising with the rota team to book locum cover.
• Working with the rota team to ensure adequate staffing levels
• Planning well ahead for absences such as annual leave.
• Regularly reviewing access arrangements, for example demand surveys, access audits and recommending changes.
• Monitoring and developing patient services, alongside the primary care team.
• Ensuring service development and delivery is in accordance with contractual and local/national guidelines including commissioning
• Monitoring and maintaining registration policies, monitoring patient turnover and list size.
• Ensuring that the delivery of practice services is in accordance with equality legislation and protects all patients and carers rights.
• Promote and support the involvement of the Patient Participation Group

Operations

• Be responsible for organising and keeping up-to-date a manual of practice protocols
• Ensure that all administrative systems are running smoothly and recommend any necessary improvements
• Be responsible for maintaining practice inventory of equipment and organising repair and replacement where necessary
• Responsible for stock control of stationary and toners and order supplies of stationary and toners as required.
• Maintain registration policies
• Organise the annual patient survey, collate results and feedback to the practice team

IT and information

Responsibility for ensuring that the practices IT resources (hardware, software and data) are effectively managed and maintained to protect the integrity of patient records and other records, ensuring that resources are used to enhance patient care. This will include:

• Ensuring that data and information are received at the correct time, in the correct format, are processed accurately in an agreed format, are appropriately actioned, are stored securely and are transmitted in a way that ensures confidentiality.
• Liaising with the Digital team to ensure the practices compliance with the General Data Protection Regulation and Freedom of Information Act, other relevant legislation and professional information management standards such as GMC guidance.
• Implementing and monitoring systems which ensure that patient confidentiality is protected at all times by all staff, who are aware of their responsibilities.
• Monitoring, evaluating and adjusting the ways in which technology is used in order to benefit patients and the practice.
• Promoting the use of online services to the benefit of patients and the practice team.
• Supporting the ongoing maintenance of the practice website and social media.
• Ensuring that the use of digital tools and systems improves efficiency and that all staff are trained in the use of these tools that will best help them fulfil their role
• To provide support and training for current and new staff in resolving simple problem with PCs and printers.
• To liaise with IT support department to resolve other hardware and software issues.

Practice Contracts

• Project manage the targets associated with APMS contract using the IT system, circulate task lists and follow up on action points.
• Ensure that all relevant paperwork concerning enhanced services is returned in a timely manner
• Use Open Exeter/CQRS to monitor performance in Quality and Outcomes Framework (QOF), childhood immunisations, cervical and breast screening to ensure practice meets targets and take remedial action if practice achievement falls
• Support the Head of Primary Care in liaising with the Eden Primary Care Network and aiding in the achievement of any performance indicators.

Managing Risk

Responsibility for ensuring that potential risks to the practice, including those concerning health and safety of individuals, are identified, addressed and minimised in line with relevant legislation and best practice. Working with the Head of Operations and CHoCS Health & Safety Advisers, this will include:

• Reviewing policies and procedures, ensuring compliance with professional and legal requirements and guidelines
• Working with the Estates Lead to Identify risks involved in work activities, management of risks and support to others in management of risks including the delivery of appropriate training
• Monitoring work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation.
• Liaising with the Finance team to ensure all insurances are appropriate and up to date.

Primary Care Network

• With the primary care team, ensuring that the practice team understand the PCN vision aims and objectives
• Working with practices in the PCN to develop services and deliver agreed objectives
• Supporting the additional roles reimbursement scheme (ARRS) to ensure additional staff are supported and developed within the PCN and that this resource is equitably shared between participating practices, and optimally utilised by the team at Glenridding Health Centre.

This Job Description will vary from time to time, by mutual consent, according to the way in which the Practice develops.

*PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR THE FULL DESCRIPTION OF THE JOB*

Person Specification

Experience

Essential

• Proven management experience in a complex organisation
• Project management experience
• Leading and managing individuals / teams
• Working with the general public patient/customer-facing role

Desirable

• Experience of working in a health care setting
• Experience of working within General Practice
• Knowledge of data protection regulations and Information Governance
• Knowledge of primary care networks
• Health and Safety experience
• Workforce planning, forecasting and development
• Multidisciplinary and multi-agency collaborative working

Qualifications

Essential

• GCSE Maths and English (C/4 or above)
• Relevant management qualification or experience
• Evidence of Continuing Professional Development

Other requirements

Essential

• Willingness to undertake further training
• Flexibility to work outside of core office hours

Personal Circumstances

Essential

• Personal and professional credibility
• Highly self-motivated with personal stamina, drive and resilience
• Capable of sustaining performance and high workload during times of service and organisational pressure
• Competent at building purposeful working relationships and partnerships.
• Able to command the trust, respect and confidence of key stakeholders and professional peers.
• Committed and able to involve patients / service users, and the public in strategic and service planning and delivery
• Proficient at leading, managing, motivating and empowering others, and developing them to reach their full potential
• Ability to prioritise issues, manage a diverse workload and meet tight deadlines

Knowledge and Skills

Essential

• Strong leadership and team working skills
• Influencing and negotiation skills required to generate and deliver action and change in complex and environment
• Ability to lead and work collaboratively with a diverse range of people at various levels of seniority, from a range of professional disciplines, and different public and private sector organisations
• Excellent verbal and written communication and presentation skills and the ability to interpret and present data that is complex, sensitive or contentious to large groups
• Ability to think laterally, identify and evaluate options, present and decide upon workable solutions to complex service issues.
• Excellent ability to motivate staff and generate action
• Performance monitoring and management experience
• Good working knowledge and experience of mainstream word processing, spreadsheet, e-mail and presentation software, preferably MS Office

Desirable

• EMIS user skills
• Ability to develop and interpret financial plans of service developments / cases of need
• Understanding the practice and local community needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria Health On Call

Address

Glenridding Health Centre

Greenside Rd

Glenridding

CA11 0PD

Employer's website

https://www.chocltd.co.uk/ (Opens in a new tab)