Job summary
We are looking for two GP Assistants to support the GP(s) smooth running of clinics by performing the more
routine administration / clinical tasks on behalf of the GP freeing up their time
to focus on the patient.
The role is flexible for the right candidate to fulfil the administration and or clinical requirements of the role.
The positions are full time 37.5 hours a week Monday to Friday.
Closing Date: 6th March2024
In person interviews will take place on 13th March 2024
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Main duties of the job
Completing simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy
Supporting the GP with immunisations/wound care
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Support the GP with care home round administration.
About us
Cumbria Health on Call - CHoC places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
Main duties/Key tasks:
Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes
Dealing with all routine clinical post directly e.g. DNA letters, 2WW etc.
Arranging appointments, referrals, tests and follow up appointments for patients
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, and benefits agency forms etc.
Processing and following up referrals as required
Helping the GP liaise with outside agencies
Support the GP with care home round administration
- Support the GP with adequate and accurate summarisation of medical records
- Work alongside wider practice and PCN teams who support GP administration to ensure a joined up approach and communication
- Completing simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy
- Supporting the GP with immunisations/wound care
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment;
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- The completion of all Blue Stream training identified as relevant to the role.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Track and record evidence of their experience against the national competency framework
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Work effectively with individuals in other agencies to meet patient needs
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Immunisation:
Due to exposure to patients and potential risks that presents it will be a requirement of the postholder to have / have had the following immunisations:
- Influenza
- COVID in line with national guidance
- Hepatitis B
This is not an exhaustive description of your job you may be required, from time to time, to fulfil other tasks within your capabilities and commensurate with the post.
Job description
Job responsibilities
Main duties/Key tasks:
Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes
Dealing with all routine clinical post directly e.g. DNA letters, 2WW etc.
Arranging appointments, referrals, tests and follow up appointments for patients
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, and benefits agency forms etc.
Processing and following up referrals as required
Helping the GP liaise with outside agencies
Support the GP with care home round administration
- Support the GP with adequate and accurate summarisation of medical records
- Work alongside wider practice and PCN teams who support GP administration to ensure a joined up approach and communication
- Completing simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy
- Supporting the GP with immunisations/wound care
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment;
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- The completion of all Blue Stream training identified as relevant to the role.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Track and record evidence of their experience against the national competency framework
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Work effectively with individuals in other agencies to meet patient needs
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Immunisation:
Due to exposure to patients and potential risks that presents it will be a requirement of the postholder to have / have had the following immunisations:
- Influenza
- COVID in line with national guidance
- Hepatitis B
This is not an exhaustive description of your job you may be required, from time to time, to fulfil other tasks within your capabilities and commensurate with the post.
Person Specification
Attitude
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work on own initiative Able to work under pressure and remain calm
- Flexible and adaptable
Qualifications
Essential
- English & Maths GCSE (or equivalent)
- Previous experience of working as part of a team
- Previous experience of working in Primary Care/ or similar NHS setting
- Can carry out clinical, technical, scientific or administrative duties according to established protocols or procedures, or systems of work.
Desirable
- Practice receptionist/admin training
- Care Certificate
- NVQ Level 2 in Health & Social Care
Knowledge
Essential
- Ability to demonstrate excellent communication skills
- Willing to work towards GPA certification and complete within a set timeframe
Desirable
- Demonstrates basic factual knowledge of field of work
- Previous experience using EMIS web
- Previous experience working in a GP practice or Patient facing setting
Skills
Essential
- Ability to provide quality patient care
- Excellent IT Skills
- Good interpersonal and communication skills
- Good organisational skills
- Good team working skills
Person Specification
Attitude
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work on own initiative Able to work under pressure and remain calm
- Flexible and adaptable
Qualifications
Essential
- English & Maths GCSE (or equivalent)
- Previous experience of working as part of a team
- Previous experience of working in Primary Care/ or similar NHS setting
- Can carry out clinical, technical, scientific or administrative duties according to established protocols or procedures, or systems of work.
Desirable
- Practice receptionist/admin training
- Care Certificate
- NVQ Level 2 in Health & Social Care
Knowledge
Essential
- Ability to demonstrate excellent communication skills
- Willing to work towards GPA certification and complete within a set timeframe
Desirable
- Demonstrates basic factual knowledge of field of work
- Previous experience using EMIS web
- Previous experience working in a GP practice or Patient facing setting
Skills
Essential
- Ability to provide quality patient care
- Excellent IT Skills
- Good interpersonal and communication skills
- Good organisational skills
- Good team working skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
