Job summary
We are seeking a pool of enthusiastic Healthcare Assistants to support our daytime Practices located throughout Cumbria.
- Glenridding Healthcare Centre
- Windermere and Bowness Medical Practice
- Alston Medical Practice
- Upper Eden Medical Practice located in Kirby Stephen and Tebay
- Central Lakes Medical Group made up of Ambleside Health Centre and Hawkshead Medical Practice
Please Specify in your application which Practice or practices you would be available to work at.
The successful candidate will ideally have dressing experience, however further training can be provided if necessary.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Main duties of the job
You will carry out a range of duties in caring for patients including providing treatment, preventative care, screening, patient education and the necessary supporting administrative duties e.g. record keeping, monitoring equipment levels etc.
About us
Cumbria Health on Call - CHoC places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically.
This list is not exhaustive and the role may include additional duties which are not listed here.
- To assist in providing high quality patient care
- To carry out basic patient observations, blood sugar, ECG recording and urinalysis
- Chronic Disease Management
- Diabetic foot checks
- To carry out venepuncture as requested
- To carry out simple dressings as agreed.
- To contribute to housekeeping and other duties as required, e.g. general tidiness, replenishment of stock and ensure clinical equipment is clean, in good working order and stored correctly.
- To act as chaperone and support patients during examinations
- To undertake training to acquire the skills appropriate for development in the post
- To carry out other tasks in line with the HCA level of competency as requested by the GP and/or CHoC clinicians and management team.
MANAGING PATIENT CARE/CLINICAL RESPONSIBILITIES
- To assist in the safe handling and moving of patients, adhering to H&S guidelines and protocols at all times
- To respond to needs of the patients with patience and empathy, promoting privacy and dignity
- To review equipment, identify faults and feedback to the line manager
- To report all accidents, incidents and complaints to the line manager or according to policy as appropriate eg Adverse Incidents.
- To report any issues that may put health, safety and security at risk following the risk assessment process
- To ensure that a safe environment is created and maintained for all patients, visitors and work colleagues
- To clean and decontaminate consultation room between patients &undertake general housekeeping
COMMUNICATION
- To actively maintain the patient consultation record so that it is complete and accurate in line with legal requirements.
- Communicates effectively as a member of a multi-disciplinary team. Refers when necessary to general practitioners, Practice Nurses, HCAs, Reception& Admin Team, Paramedics, Accident and Emergency, Secondary Care, District nurses, Community MTD, social workers, mental health team, and Social Care Teams.
- With reception staff regarding patient information.
EDUCATION AND TRAINING RESPONSIBILITIES
- To undertake mandatory training in line with CHoC policy
- To participate in induction and training
- To take responsibility for personal and professional development
ORGANISATIONAL/ADMINISTRATIVE RESPONSIBILITIES
- Complete appropriate forms and send specimens to the laboratory as required
- Undertake any general clerical duties as required
- Adhere to the CHoC policies and procedures and relevant legislation including the requirements of any professional bodies
- To maintain a high level of confidentiality and comply with the Data Protection Act and General Data Protection Regulation Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
- Undertake any other activities deemed appropriate and necessary by the organisation
- Participate in audit, research and evaluation of service
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically.
This list is not exhaustive and the role may include additional duties which are not listed here.
- To assist in providing high quality patient care
- To carry out basic patient observations, blood sugar, ECG recording and urinalysis
- Chronic Disease Management
- Diabetic foot checks
- To carry out venepuncture as requested
- To carry out simple dressings as agreed.
- To contribute to housekeeping and other duties as required, e.g. general tidiness, replenishment of stock and ensure clinical equipment is clean, in good working order and stored correctly.
- To act as chaperone and support patients during examinations
- To undertake training to acquire the skills appropriate for development in the post
- To carry out other tasks in line with the HCA level of competency as requested by the GP and/or CHoC clinicians and management team.
MANAGING PATIENT CARE/CLINICAL RESPONSIBILITIES
- To assist in the safe handling and moving of patients, adhering to H&S guidelines and protocols at all times
- To respond to needs of the patients with patience and empathy, promoting privacy and dignity
- To review equipment, identify faults and feedback to the line manager
- To report all accidents, incidents and complaints to the line manager or according to policy as appropriate eg Adverse Incidents.
- To report any issues that may put health, safety and security at risk following the risk assessment process
- To ensure that a safe environment is created and maintained for all patients, visitors and work colleagues
- To clean and decontaminate consultation room between patients &undertake general housekeeping
COMMUNICATION
- To actively maintain the patient consultation record so that it is complete and accurate in line with legal requirements.
- Communicates effectively as a member of a multi-disciplinary team. Refers when necessary to general practitioners, Practice Nurses, HCAs, Reception& Admin Team, Paramedics, Accident and Emergency, Secondary Care, District nurses, Community MTD, social workers, mental health team, and Social Care Teams.
- With reception staff regarding patient information.
EDUCATION AND TRAINING RESPONSIBILITIES
- To undertake mandatory training in line with CHoC policy
- To participate in induction and training
- To take responsibility for personal and professional development
ORGANISATIONAL/ADMINISTRATIVE RESPONSIBILITIES
- Complete appropriate forms and send specimens to the laboratory as required
- Undertake any general clerical duties as required
- Adhere to the CHoC policies and procedures and relevant legislation including the requirements of any professional bodies
- To maintain a high level of confidentiality and comply with the Data Protection Act and General Data Protection Regulation Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
- Undertake any other activities deemed appropriate and necessary by the organisation
- Participate in audit, research and evaluation of service
Person Specification
Knowledge
Essential
- Ability to maintain and improve knowledge, skills and competence to ensure high standards of patient care
- Ability to meet basic care needs of patients
- Knowledge of chronic disease management
- Understanding of confidentiality
Other requirements
Essential
- Work in customer focused / caring environment
- Willingness to undertake further training
Desirable
- NHS Experience
- Previous experience working in General Practice
Qualifications
Essential
- NVQ level 3 Health & Social care or related subject
Desirable
- Care Certificate or equivalent
Skills & Aptitudes
Essential
- Good communication and interpersonal skills, able to communicate clearly and effectively
- Ability to work as a member of a team as well as on own initiative
- Good IT skills
- Ability to follow clear instructions and feedback to senior staff
- Willingness to undertake training
- Ability to carry out Venepuncture, ECG recording, urinalysis and basic patient health checks/observations.
- Ability to carry out chronic disease management tasks
Desirable
- Ability to carry out basic dressings and more advanced HCA tasks
Personal Circumstances
Essential
- Adaptable to the changing needs of the service
- Approachable
- Self-motivated, enthusiastic and flexible
- Presents self as courteous, respectful and helpful
Desirable
Person Specification
Knowledge
Essential
- Ability to maintain and improve knowledge, skills and competence to ensure high standards of patient care
- Ability to meet basic care needs of patients
- Knowledge of chronic disease management
- Understanding of confidentiality
Other requirements
Essential
- Work in customer focused / caring environment
- Willingness to undertake further training
Desirable
- NHS Experience
- Previous experience working in General Practice
Qualifications
Essential
- NVQ level 3 Health & Social care or related subject
Desirable
- Care Certificate or equivalent
Skills & Aptitudes
Essential
- Good communication and interpersonal skills, able to communicate clearly and effectively
- Ability to work as a member of a team as well as on own initiative
- Good IT skills
- Ability to follow clear instructions and feedback to senior staff
- Willingness to undertake training
- Ability to carry out Venepuncture, ECG recording, urinalysis and basic patient health checks/observations.
- Ability to carry out chronic disease management tasks
Desirable
- Ability to carry out basic dressings and more advanced HCA tasks
Personal Circumstances
Essential
- Adaptable to the changing needs of the service
- Approachable
- Self-motivated, enthusiastic and flexible
- Presents self as courteous, respectful and helpful
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
