Job summary
This is an exciting time to join the team at CHoC, We are
about to launch our new name - Cumbria Health and move into a brand new purpose
designed Headquarters. We are looking for a confident and approachable
candidate to lead and develop the Business and Rota function within CHoC.
Working closely with colleagues you will have the exciting
prospect of developing services in line with the needs of our patients a manner
that can be sustained and is impact focused. You will need to be proactive and ready to seek out new opportunities and business growth.
If you are keen to work in a vibrant and forward-thinking
organisation and our mission is one you believe in then this may be the role
for you.
We encourage you to apply as early as possible as this job
may close earlier than the advertised closing date once enough applications
have been received
Closing Date: 03rd March 2024
Interviews will be held throughout the day on the 13th March 2024 and will require successful applicants to complete a task or presentation (Further information will be provided with the invitation to interview).
Main duties of the job
The Business department is the first point of contact for new
service and development opportunities, as well as funding applications and
managing the contracting infrastructure. The Business team work closely with
the finance department to ensure funds are received. This role will be involved
in launching, operationalising and the implementation of new services.
This role is also responsible for managing the day to day
clinical and non-clinical rota functions across the whole organisation,
ensuring there are systems, processes and information in place for the
effective management of the clinical and non-clinical rota aspects that enables
assurances to be provided. The Business Manager will directly manage the Rota
Manager / Rota Team Leader and Rota Team.
The role involves working closely with stakeholder partner
organisations, commissioners and funders, supporting the Head of Business
Management / Management Team in developing business proposals, completing
procurements / tenders, monitoring on going services and managing funding
allocations.
As well as having high-level administration, auditing and
reporting skills, the successful candidate must be very flexible with excellent
word processing, database and audit skills and be able to communicate with a
range of professionals. This post is working from a small office where
being a team player and willing to help where necessary is essential.
About us
Cumbria Health on Call - CHoC places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
- Support the Head of Business Management and organisation with new business opportunities, innovations and service developments
- Seek out and source new business opportunities, co-ordinating developments and future opportunities, including formulating costings
- Communicate and market new business development opportunities in conjunction with clinical colleagues
- Devise in-depth business cases, reports and service updates often interpreting complex services and data
- Aim to grow the organisation in line with the CHoC Roadmap
- Lead new project invoicing arrangements, liaising closely with the finance department to ensure funds are received
- To provide direct line management and leadership to the Rota Manager and Rota Teams
- Lead the effective management of the Rota Management and staffing activities, ensuring performance and quality standards are achieved, this includes all new clinical services and contracts
- Lead on funding and award applications, applications for grants and responding to requests for funding
- Lead and support with ongoing service contracts
- Identify cost effective initiatives
- Support the Head of Business Management to fulfil procurement applications / bids and tenders for new business opportunities
- Build and retain excellent communication links between commissioners, stakeholder partners, especially in relation to developing new services and projects
- Lead on project, implementing new services and ongoing monitoring of services
- Be reactive and supportive to any changes within the CHoC service or new business / rota changes, managing any appropriate changes whilst maintaining staff morale and motivation to obtain the best possible results and outcome
- High quality team management and leadership abilities
- To promote a working environment within CHoC that encourages staff wellbeing
- Undertake any other activities deemed appropriate and necessary by the organisation.
- To adhere to all CHoC Policies and Procedures and all relevant legislation
- To attend mandatory training as identified by the organisation
- To take responsibility for their own personal development, maintaining their own professional portfolio which will be discussed at annual appraisal
- To promote confidentiality and security, and ensure that all staff within teams and departments understand and fulfil their obligations under information governance legislation and CHoC policies
- To take action and resolve performance and conduct matters for non-clinical staff in order to ensure staff are supporting the needs of the organisation
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
- Support the Head of Business Management and organisation with new business opportunities, innovations and service developments
- Seek out and source new business opportunities, co-ordinating developments and future opportunities, including formulating costings
- Communicate and market new business development opportunities in conjunction with clinical colleagues
- Devise in-depth business cases, reports and service updates often interpreting complex services and data
- Aim to grow the organisation in line with the CHoC Roadmap
- Lead new project invoicing arrangements, liaising closely with the finance department to ensure funds are received
- To provide direct line management and leadership to the Rota Manager and Rota Teams
- Lead the effective management of the Rota Management and staffing activities, ensuring performance and quality standards are achieved, this includes all new clinical services and contracts
- Lead on funding and award applications, applications for grants and responding to requests for funding
- Lead and support with ongoing service contracts
- Identify cost effective initiatives
- Support the Head of Business Management to fulfil procurement applications / bids and tenders for new business opportunities
- Build and retain excellent communication links between commissioners, stakeholder partners, especially in relation to developing new services and projects
- Lead on project, implementing new services and ongoing monitoring of services
- Be reactive and supportive to any changes within the CHoC service or new business / rota changes, managing any appropriate changes whilst maintaining staff morale and motivation to obtain the best possible results and outcome
- High quality team management and leadership abilities
- To promote a working environment within CHoC that encourages staff wellbeing
- Undertake any other activities deemed appropriate and necessary by the organisation.
- To adhere to all CHoC Policies and Procedures and all relevant legislation
- To attend mandatory training as identified by the organisation
- To take responsibility for their own personal development, maintaining their own professional portfolio which will be discussed at annual appraisal
- To promote confidentiality and security, and ensure that all staff within teams and departments understand and fulfil their obligations under information governance legislation and CHoC policies
- To take action and resolve performance and conduct matters for non-clinical staff in order to ensure staff are supporting the needs of the organisation
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Masters / Post graduate qualification in leadership/management
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Critical thinking and problem solving skills
- Ability to prioritise & manage own workload
- Ability to delegate
- Ability to carry out work accurately to specified deadlines
- Excellent project management skills
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
- Ability to lead teams effectively
Personal Circumstances
Essential
- Positive
- Confident
- Highly organised and efficient
- Good team player
- Flexible and adaptable
- Good sense of humour
- To work effectively within a challenging environment
- To adapt to a changing environment
- Demonstrate initiative
- Ability to maintain workload in a demanding environment
Knowledge
Essential
- Experience of developing business opportunities
- Demonstrable ability for financial planning when delivering new services
- Track record of being able to produce high quality producing business cases / reports
- Proven experience of leading projects
- Experience of business development and growth
- Experience of managing staff
- Change management experience and the introduction of new services / developments / ways of working
Desirable
- Knowledge and experience of procurement and contract tendering processes
- Experience in tender and bid writing and souring additional funding
- Management Experience within the NHS
- In depth knowledge of NHS / public sector
- Proven experience of managing complex rota management functions
Other requirements
Essential
- Flexible to work OOH and participate in on-call arrangements
- Full clean driving license
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Masters / Post graduate qualification in leadership/management
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Critical thinking and problem solving skills
- Ability to prioritise & manage own workload
- Ability to delegate
- Ability to carry out work accurately to specified deadlines
- Excellent project management skills
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
- Ability to lead teams effectively
Personal Circumstances
Essential
- Positive
- Confident
- Highly organised and efficient
- Good team player
- Flexible and adaptable
- Good sense of humour
- To work effectively within a challenging environment
- To adapt to a changing environment
- Demonstrate initiative
- Ability to maintain workload in a demanding environment
Knowledge
Essential
- Experience of developing business opportunities
- Demonstrable ability for financial planning when delivering new services
- Track record of being able to produce high quality producing business cases / reports
- Proven experience of leading projects
- Experience of business development and growth
- Experience of managing staff
- Change management experience and the introduction of new services / developments / ways of working
Desirable
- Knowledge and experience of procurement and contract tendering processes
- Experience in tender and bid writing and souring additional funding
- Management Experience within the NHS
- In depth knowledge of NHS / public sector
- Proven experience of managing complex rota management functions
Other requirements
Essential
- Flexible to work OOH and participate in on-call arrangements
- Full clean driving license
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
