Job summary
We are currently looking to recruit two part time Receptionists to join our ever growing team at Cumbria Health on Call. This position are based at our site at Cumberland Infirmary in Carlisle.
Week 1
Thursday 18.30
- 23.29
Saturday 13.30
- 18.30 & 18.30 00.00
Sunday 08.00 - 13.30
& 13.30 - 18.30 & 18.30 00.00
Week 2
Saturday 08.00
- 13.30
Week 3
Saturday 18.30
- 23.59
Sunday 13.30 -
18.29
Week 4
Friday 18.30 - 23.29
Saturday 13.30
18.29 & 18.30 23.59
Sunday 13.30 - 18.30
Closing Date: 13 December 2023
Interview Date: 05 January 2024 (Afternoon)
*Interviews will be held at Hilltop Heights, London Road, Carlisle.
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
All staff are expected to work to CHoC Values:
Clinically focused - Everything every one of us does is for the patient
Responsive - We listen and we respond quickly in a patient focussed way
One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
About us
Cumbria Health on Call - CHoC places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
1. To be the first point of contact for patients arriving at the surgery.
2. Processing confidential patient information to pass to Clinicians.
3. Contacting patients in respect of any changes to appointments.
4. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
5. Alerting Emergency Services in the event of an emergency and/or gaining help from within the department.
6. To keep information held in the centres and in staff guidance folders up to date and accurate (eg RED folders)
7. To have an understanding of coordinating workload to capacity.
8. Carrying out equipment checks and reporting issues to the Control Room Supervisor and line manager. Primary Care Manager Reception Team
9. To work autonomously, managing own workload effectively, referring to line manager when necessary.
10.To adhere to all CHoC Policies and Procedures.
11.Participate and ensure own on-going development.
12.To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security.
13.Undertake any other activities deemed appropriate and necessary by the organisation.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
1. To be the first point of contact for patients arriving at the surgery.
2. Processing confidential patient information to pass to Clinicians.
3. Contacting patients in respect of any changes to appointments.
4. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
5. Alerting Emergency Services in the event of an emergency and/or gaining help from within the department.
6. To keep information held in the centres and in staff guidance folders up to date and accurate (eg RED folders)
7. To have an understanding of coordinating workload to capacity.
8. Carrying out equipment checks and reporting issues to the Control Room Supervisor and line manager. Primary Care Manager Reception Team
9. To work autonomously, managing own workload effectively, referring to line manager when necessary.
10.To adhere to all CHoC Policies and Procedures.
11.Participate and ensure own on-going development.
12.To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security.
13.Undertake any other activities deemed appropriate and necessary by the organisation.
Person Specification
Other Requirements
Essential
- Willingness to undertake further training and take responsibility for own development.
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent NVQ Business Administration
Personal Circumstances
Essential
- Positive. Confident. Well organised. Good team player. Flexible. Ability to build rapport and effective relationships at all levels. Demonstrate initiative. Ability to maintain workload in a sometimes busy and demanding environment.
Experience
Essential
- Excellent oral and written communication skills. Excellent telephone manner. Ability to prioritise & manage own workload. Friendly, helpful and can do approach. Ability to carry out work accurately to specified deadlines. Close attention to detail. Excellent organisational skills. Ability to work on own initiative. Able to work under pressure. Able to maintain a high level of confidentiality.
Desirable
- Previous experience working within the NHS. Previous experience working as a receptionist. Previous primary care experience.
Person Specification
Other Requirements
Essential
- Willingness to undertake further training and take responsibility for own development.
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent NVQ Business Administration
Personal Circumstances
Essential
- Positive. Confident. Well organised. Good team player. Flexible. Ability to build rapport and effective relationships at all levels. Demonstrate initiative. Ability to maintain workload in a sometimes busy and demanding environment.
Experience
Essential
- Excellent oral and written communication skills. Excellent telephone manner. Ability to prioritise & manage own workload. Friendly, helpful and can do approach. Ability to carry out work accurately to specified deadlines. Close attention to detail. Excellent organisational skills. Ability to work on own initiative. Able to work under pressure. Able to maintain a high level of confidentiality.
Desirable
- Previous experience working within the NHS. Previous experience working as a receptionist. Previous primary care experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
