Job summary
We are currently seeking a reliable and enthusiastic Receptionist to join our friendly team at Ambleside Health Centre.
We're
looking for someone with excellent customer service skills to be the first
contact for callers to the practice. You'll need to be patient-focused,
responsible, and adaptable to understand and address their needs and
requirements effectively. You'll be working as part of our fabulous
administration and reception team, and will contribute to delivering
high-quality support for patients. We pride ourselves on being responsive,
understanding, and doing the best that we can to address the needs of our
patients, and are looking for someone like-minded to join us. We're caring, inclusive,
and a great bunch to work with.
The post is 16 hours a week, ideally working Monday Thursday and Friday mornings.
Closing Date: 22 November 2023
Subject to interest, the vacancy may close earlier than advertised.
Main duties of the job
The post holder
will be responsible for the efficient running of the reception area at the
Central Lakes Medical Group, Ambleside.
This includes
general administration, data entry, equipment checks and liaison with
multi-disciplinary teams.
All staff are expected to work to CHoC Values:
Clinically focused - Everything every
one of us does is for the patient
Responsive - We listen and we respond
quickly in a patient focussed way
One Team - We work together to provide
a high quality service which is organised and consistent, and in partnership
with both the local Acute and Community Trusts
High Standards - We provide skilled
professionals working to the highest standards who are passionate about
improving patient care.
About us
Cumbria Health on Call - CHoC places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the
broad range of tasks which may be required to be undertaken either routinely or
periodically. This list is not exhaustive and the role may include
additional duties which are not listed here.
1.
To be the first point of contact for patients arriving at the
Health Centre.
2.
Processing confidential patient information to pass to
Clinicians.
3.
Open up the premises at the start of the day, set the alarm to
day function, including checking the heating/air conditioning and panic alarms
and make all necessary preparation to receive patients.
4.
Contacting patients with appointment times.
5.
Keeping a watchful eye on patients waiting to be seen and in the
case of worsening symptoms, alerting a relevant professional.
6.
Alerting Emergency Services in the event of an emergency and/or
gain help from within the department.
7.
Gain an understanding of coordinating workload to capacity.
8.
Carrying out equipment checks and reporting issues to the
Practice Manager
9.
To work autonomously, managing own workload effectively
referring to line manager when necessary.
10. Receive and make calls as
required with the ability to handle heavy phone/patient traffic. Divert calls
and take messages as appropriate. Ensure that the telephone system is
operational at the beginning of each day.
11. Scanning and attaching
patients data to patients electronic records.
12. Pulling, filing and
photocopying of patient paper records.
13. Sort, screen and
distribute incoming internal mail. Process outgoing mail following the
procedure.
14. Securing premises at the
end of the day ensuring the building is totally secured, internal lights are
switched off and the alarm activated.
15. To adhere to all CHoC
Policies and Procedures
16. Participate and ensure own
on-going development
17. Receiving all incoming
deliveries, opening and distributing accordingly.
18. To maintain a high level
of confidentiality and comply with the Data Protection Act.Be aware
of the nature of information dealt with and work in a manner which ensures
confidentiality and security
19. Undertake any other
activities deemed appropriate and necessary by the organisation.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the
broad range of tasks which may be required to be undertaken either routinely or
periodically. This list is not exhaustive and the role may include
additional duties which are not listed here.
1.
To be the first point of contact for patients arriving at the
Health Centre.
2.
Processing confidential patient information to pass to
Clinicians.
3.
Open up the premises at the start of the day, set the alarm to
day function, including checking the heating/air conditioning and panic alarms
and make all necessary preparation to receive patients.
4.
Contacting patients with appointment times.
5.
Keeping a watchful eye on patients waiting to be seen and in the
case of worsening symptoms, alerting a relevant professional.
6.
Alerting Emergency Services in the event of an emergency and/or
gain help from within the department.
7.
Gain an understanding of coordinating workload to capacity.
8.
Carrying out equipment checks and reporting issues to the
Practice Manager
9.
To work autonomously, managing own workload effectively
referring to line manager when necessary.
10. Receive and make calls as
required with the ability to handle heavy phone/patient traffic. Divert calls
and take messages as appropriate. Ensure that the telephone system is
operational at the beginning of each day.
11. Scanning and attaching
patients data to patients electronic records.
12. Pulling, filing and
photocopying of patient paper records.
13. Sort, screen and
distribute incoming internal mail. Process outgoing mail following the
procedure.
14. Securing premises at the
end of the day ensuring the building is totally secured, internal lights are
switched off and the alarm activated.
15. To adhere to all CHoC
Policies and Procedures
16. Participate and ensure own
on-going development
17. Receiving all incoming
deliveries, opening and distributing accordingly.
18. To maintain a high level
of confidentiality and comply with the Data Protection Act.Be aware
of the nature of information dealt with and work in a manner which ensures
confidentiality and security
19. Undertake any other
activities deemed appropriate and necessary by the organisation.
Person Specification
Personal Circumstances
Essential
- Positive.
- Confident.
- Well organised.
- Good team player.
- Flexible.
- Ability to build rapport and effective relationships at all levels.
- Demonstrate initiative.
- Ability to maintain workload in a sometimes busy and demanding environment.
Other requirements
Essential
- Willingness to undertake further training.
Qualifications
Essential
- GCSE English and Maths (or equivalent).
Desirable
- ECDL or equivalent.
- NVQ Business Administration.
Knowledge
Essential
- Intermediate computer skills.
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Skills and Aptitudes
Essential
- Excellent oral and written communication skills.
- Excellent telephone manner.
- Ability to prioritise & manage own workload.
- Friendly, helpful and can do approach.
- Ability to carry out work accurately to specified deadlines.
- Close attention to detail.
- Excellent organisational skills.
- Ability to work on own initiative.
- Able to work under pressure.
- Able to maintain a high level of confidentiality.
Person Specification
Personal Circumstances
Essential
- Positive.
- Confident.
- Well organised.
- Good team player.
- Flexible.
- Ability to build rapport and effective relationships at all levels.
- Demonstrate initiative.
- Ability to maintain workload in a sometimes busy and demanding environment.
Other requirements
Essential
- Willingness to undertake further training.
Qualifications
Essential
- GCSE English and Maths (or equivalent).
Desirable
- ECDL or equivalent.
- NVQ Business Administration.
Knowledge
Essential
- Intermediate computer skills.
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Skills and Aptitudes
Essential
- Excellent oral and written communication skills.
- Excellent telephone manner.
- Ability to prioritise & manage own workload.
- Friendly, helpful and can do approach.
- Ability to carry out work accurately to specified deadlines.
- Close attention to detail.
- Excellent organisational skills.
- Ability to work on own initiative.
- Able to work under pressure.
- Able to maintain a high level of confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
