Job summary
We are currently seeking a reliable and enthusiastic person to join our Business
and Governance Teams, supporting the Head of Business and
Governance Manager.
This
role forms an integral part of the Business and Governance Teams, directly
accountable to the Head of Business and Governance Manager.
The
role will support the management of the compliance and business functions for
the organisation. The position will play
a crucial role in ensuring the organisation is compliant with CQC regulations
and can effectively demonstrate these, providing an administrative function
encompassing the CQC online evidence portal. The role demands a keen eye for detail and
commitment to ensuring high quality standards in all areas.
The
role will provide support to the Business team in the general administration of
new services such as communications, tender writing and policy development.
This role will also support and monitor the Social Value Strategy objectives.
As well as having high level
administration, auditing and reporting skills, the post holder must be very flexible
with excellent word processing, database and audit skills and be able to
communicate with a range of professionals.
It is crucial that the post holder can work with their own initiative
whilst also being a strong team player.
The post is 37.5 hours per week and will be based at our Office at Hilltop Heights, Carlisle.
Closing date:18 July 2023
Subject to interest, the vacancy may close earlier.
Main duties of the job
The
Governance team cover all areas of complaints, adverse incidents, claims,
requests, policy management and adherence to national standards. The Governance team also manage patient
experience which is very much a developing and growing area which the post
holder will become a part of.
The
Business Team are responsible for bringing in funding to the organisation;
developing new services and business growth; developing and sourcing new
business opportunities, growth developments and projects, working closely with
the Executive Team to seek out new opportunities. We are the first point of contact
for new service and development opportunities, as well as managing the
contracting infrastructure and liaising closely with the finance department to
ensure funds are received.
About us
Cumbria Health on Call - CHoC places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows,
represents the broad range of tasks which may be required to be undertaken
either routinely or periodically. This
list is not exhaustive and the role may include additional duties which are not
listed here.
-
Assist in the shaping and delivery of an
effective internal compliance and CQC strategy and assist in the design and
promotion for the online CQC submissions
-
To keep up to date with emerging CQC good
practices, whilst sharing and developing this knowledge with the governance and
business team
-
Actively manage the internal CQC mock inspection
program
-
Support the organisations approach to patient
experience
-
Assist with the administration of patient and
service feedback
-
Support the Business Management Team if needed
with the administration for any new services which sit with the business team
-
Provide project support to the Head of Business
Management and Governance Manager regarding CQC administration, including the
collating of evidence and ongoing monitoring (portal management)
-
Assist and take a lead on the mock CQC
inspections managing all admin functions
-
Minute taking for internal CQC meetings
-
Minute and actions note taking for the
Management Team meetings and Weekly Monday operational meetings
-
Complete action log for weekly operations
meeting
-
Assist if needed with sending wider CHoC
communications
-
Assist with policy development and writing
policies for new services
-
Provide support to the Business Management team
with the Social Value plan inclusive on ongoing monitoring
-
Assist the Business Management team with
ensuring all invoices are paid in a timely manner
-
File and assist with the contracting tracker and
contract management system
Job description
Job responsibilities
This list of duties and responsibilities, which follows,
represents the broad range of tasks which may be required to be undertaken
either routinely or periodically. This
list is not exhaustive and the role may include additional duties which are not
listed here.
-
Assist in the shaping and delivery of an
effective internal compliance and CQC strategy and assist in the design and
promotion for the online CQC submissions
-
To keep up to date with emerging CQC good
practices, whilst sharing and developing this knowledge with the governance and
business team
-
Actively manage the internal CQC mock inspection
program
-
Support the organisations approach to patient
experience
-
Assist with the administration of patient and
service feedback
-
Support the Business Management Team if needed
with the administration for any new services which sit with the business team
-
Provide project support to the Head of Business
Management and Governance Manager regarding CQC administration, including the
collating of evidence and ongoing monitoring (portal management)
-
Assist and take a lead on the mock CQC
inspections managing all admin functions
-
Minute taking for internal CQC meetings
-
Minute and actions note taking for the
Management Team meetings and Weekly Monday operational meetings
-
Complete action log for weekly operations
meeting
-
Assist if needed with sending wider CHoC
communications
-
Assist with policy development and writing
policies for new services
-
Provide support to the Business Management team
with the Social Value plan inclusive on ongoing monitoring
-
Assist the Business Management team with
ensuring all invoices are paid in a timely manner
-
File and assist with the contracting tracker and
contract management system
Person Specification
Other requirements
Essential
- Positive
- Confident
- Well organised
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Flexible
Qualifications
Essential
- A Level or NVQ Administration Level 3 or equivalent experience
- Experience of Microsoft Office, Inc. PowerPoint and Excel
Desirable
- Advanced level Microsoft Office etc
Knowledge
Essential
- Experience within an Administrative role
Desirable
- Working knowledge of CQC regulations and organisation
- Experience within a general practice/ healthcare role
Skills and Aptitudes
Essential
- Excellent written and verbal communication skills.
- Highly organised individual with strong attention to detail with a methodical, structured approach
- Excellent administrative skills.
- Self-starter who is able to work under pressure
- Effective persuasion and negotiation skills.
- Ability to prioritise workload.
- Ability to work on own initiative.
- Ability to work under pressure in a fast paced and changing environment.
- Ability to challenge as and when appropriate.
- Excellent IT skills.
- Confident in dealing with people at all levels of the organisation
- Ability to deal with day to day problems calmly and efficiently with the ability to work very much on their own initiative.
- Ability to integrate and work effectively as part of a team
Desirable
Personal Circumstances
Essential
- Respect confidentiality of patient information
- Problem solving and analytic skills
- Demonstrate excellent organisational skills
- Advanced Microsoft office skills
- Able to prioritise workload effectively
- Demonstrate good attention to detail
- Report writing skills
- Ability to analyse and interpret reports
- Flexible with an ability to multi-task and work in a fast-paced environment
- Excellent team player & ability to work autonomously
- Proven track record of working under pressure to strict deadlines
- Ability to communicate effectively with staff at all levels.
Person Specification
Other requirements
Essential
- Positive
- Confident
- Well organised
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Flexible
Qualifications
Essential
- A Level or NVQ Administration Level 3 or equivalent experience
- Experience of Microsoft Office, Inc. PowerPoint and Excel
Desirable
- Advanced level Microsoft Office etc
Knowledge
Essential
- Experience within an Administrative role
Desirable
- Working knowledge of CQC regulations and organisation
- Experience within a general practice/ healthcare role
Skills and Aptitudes
Essential
- Excellent written and verbal communication skills.
- Highly organised individual with strong attention to detail with a methodical, structured approach
- Excellent administrative skills.
- Self-starter who is able to work under pressure
- Effective persuasion and negotiation skills.
- Ability to prioritise workload.
- Ability to work on own initiative.
- Ability to work under pressure in a fast paced and changing environment.
- Ability to challenge as and when appropriate.
- Excellent IT skills.
- Confident in dealing with people at all levels of the organisation
- Ability to deal with day to day problems calmly and efficiently with the ability to work very much on their own initiative.
- Ability to integrate and work effectively as part of a team
Desirable
Personal Circumstances
Essential
- Respect confidentiality of patient information
- Problem solving and analytic skills
- Demonstrate excellent organisational skills
- Advanced Microsoft office skills
- Able to prioritise workload effectively
- Demonstrate good attention to detail
- Report writing skills
- Ability to analyse and interpret reports
- Flexible with an ability to multi-task and work in a fast-paced environment
- Excellent team player & ability to work autonomously
- Proven track record of working under pressure to strict deadlines
- Ability to communicate effectively with staff at all levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
