Prospect Hospice

Head of Community Services

The closing date is 23 March 2026

Job summary

Prospect Hospice is seeking an experienced senior clinical leader to take strategic and operational responsibility for our community palliative and end-of-life care services across Swindon, Marlborough and Northeast Wiltshire.

This is a substantive senior leadership role with accountability for service performance, workforce, quality, governance and system partnership working.

Hours: 37.5 hours per week (Monday Friday, with flexibility as required)

Equivalent to NHS Band 8a (please note we are not on agenda for change)

The role

Reporting to the Director of Patient Services, you will provide visible, professional and operational leadership for:

Single Point of Contact (SPOC)

Community Clinical Nurse Specialists

Hospice at Home

Community Clinical Administration

You will be accountable for ensuring services are:

Safe robust governance, risk management and safe staffing

Effective evidence-based practice and measurable outcomes

Caring compassionate, patient-centred care

Responsive timely, equitable access across the community

Well-led strong leadership culture aligned to CQC standards

You will oversee service performance, KPIs, budget management, workforce planning and regulatory compliance, while leading service development and transformation in response to local need and national palliative care priorities.

Main duties of the job

System Leadership & Strategic Impact

This role extends beyond operational delivery.

You will:

  • Represent the hospice in the ICB and system forums
  • Strengthen integration with NHS community services, primary care, acute trusts and voluntary sector partners
  • Contribute to neighbourhood and single point of contact models
  • Lead service redesign and innovation
  • Support business case development and service expansion opportunities
  • Contribute to education, research, audit and quality improvement programmes

About You

We are looking for a leader operating at NHS Band 8a level (or equivalent) with:

Current UK professional registration (NMC/HCPC or equivalent)

Significant senior clinical leadership experience in community and/or palliative care

Proven operational management of clinical services, including workforce and budget responsibility

Strong knowledge of CQC standards and clinical governance frameworks

Experience of leading multidisciplinary teams in complex, emotionally demanding environments

Experience of cross-organisational partnership working

A postgraduate qualification in leadership, advanced clinical practice or palliative care is desirable.

How to Apply

Please apply on our web site - Vacant Positions - Prospect Hospice

Interviews will be held on 7th April 2026.

About us

Prospect Hospice is an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire.

It is the only dedicated provider of specialist end of life care services within it's locality. The Hospices multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.

Details

Date posted

03 March 2026

Pay scheme

Other

Salary

£54,929 to £60,992 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0551-26-0003

Job locations

Prospect Hospice

Moormead Road

Wroughton

Swindon

SN4 9BY


Job description

Job responsibilities

Our vision is a community where death is no longer a taboo and everyone lives and dies well.

Our mission is that we will work with and through others using our skills and expertise so that people have choice and support at the end of their life.

In order to make these a reality we have developed four strategic priorities which give direction to all that we do. Our values, guiding the work of the hospice focus on six areas. These apply to all who work on behalf of Prospect Hospice, including trustees.

Secure the continuity of Prospect Hospice charity for our community for generations to come

Take pride in being a great place to work and thrive

Deliver bespoke specialist care that supports dignity and choice

Use our expertise to educate and influence the delivery of excellence in end-of-life care

You will bring strategic thinking, emotional intelligence, resilience and a proactive, improvement-focused approach.

Informal visits are encouraged. Please contact Carolyn Bell, Director of Patient Services, CarolynBell@prospect-hospice.net to arrange this and Jane Green our retiring community matron JaneGreen@prospect-hospice.net will be very happy to talk to you about Prospect Hospice and this role.

Please note, should we receive an overwhelming response for the job advertised, we reserve the right to close the vacancy early.

UK Registration

Applicants must have current UK professional GMC/NMC/HCPC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive workingenvironment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

To find out more or to apply please visit our website www.prospect-hospice.netjobs

Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.

Job description

Job responsibilities

Our vision is a community where death is no longer a taboo and everyone lives and dies well.

Our mission is that we will work with and through others using our skills and expertise so that people have choice and support at the end of their life.

In order to make these a reality we have developed four strategic priorities which give direction to all that we do. Our values, guiding the work of the hospice focus on six areas. These apply to all who work on behalf of Prospect Hospice, including trustees.

Secure the continuity of Prospect Hospice charity for our community for generations to come

Take pride in being a great place to work and thrive

Deliver bespoke specialist care that supports dignity and choice

Use our expertise to educate and influence the delivery of excellence in end-of-life care

You will bring strategic thinking, emotional intelligence, resilience and a proactive, improvement-focused approach.

Informal visits are encouraged. Please contact Carolyn Bell, Director of Patient Services, CarolynBell@prospect-hospice.net to arrange this and Jane Green our retiring community matron JaneGreen@prospect-hospice.net will be very happy to talk to you about Prospect Hospice and this role.

Please note, should we receive an overwhelming response for the job advertised, we reserve the right to close the vacancy early.

UK Registration

Applicants must have current UK professional GMC/NMC/HCPC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive workingenvironment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

To find out more or to apply please visit our website www.prospect-hospice.netjobs

Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.

Person Specification

Personal Qualities

Essential

  • Commitment to and ability to demonstrate Prospect Hospice values and behaviours at all times.
  • Have a track record of working inclusively and a genuine appreciation of the value of diversity.
  • Able to maintain the highest professional standards at all times, and act as a true ambassador for the Hospice and encourage others to do the same.
  • To be authentic, open honest and transparent.
  • Demonstrates compassionate, inclusive, and values-based leadership aligned with hospice ASPIRE values.
  • High levels of emotional intelligence, resilience, and self-awareness.
  • Ability to manage complexity, ambiguity, and competing priorities.
  • Commitment to equality, diversity, and inclusion.
  • Reflective, resilient and patient centred.
  • Flexible and committed to professional development.
  • Role model for professional accountability, integrity, and continuous learning.

Qualifications

Essential

  • Registered healthcare professional (e.g. Nurse, Allied Health Professional) with current registration with the relevant professional body (e.g. NMC, HCPC).
  • Educated to degree level or equivalent professional experience.
  • Postgraduate qualification in leadership, advanced clinical practice, or palliative/end-of-life care or similar level experience and a commitment to further study.

Experience

Essential

  • Significant senior clinical leadership and management experience within community and/or palliative care services.
  • Proven experience of operational management of clinical services, including workforce management, performance monitoring, and service delivery.
  • Demonstrable experience of working within a clinical governance framework, including audit, risk management, incident investigation, and quality improvement.
  • Experience of leading multidisciplinary teams in complex and emotionally demanding clinical environments.
  • In-depth knowledge of palliative and end-of-life care principles, community healthcare delivery, and integrated care systems.
  • Strong understanding of CQC regulations, quality standards and regulatory compliance within clinical services.
  • Knowledge of national and local policy relating to palliative and end-of-life care. Experience of working at Band 8a (or equivalent).

Desirable

  • Experience of service redesign, transformation, or implementation of new models of community care.
  • Experience of working collaboratively across organisational boundaries, including NHS, social care, and voluntary sector partners.

Skills

Essential

  • Leadership & Strategic Thinking - Ability to develop and deliver strategic service plans
  • Demonstrates system leadership and partnership working innovation and continuous improvement.
  • Operational & Financial Management
  • Strong performance management capability.
  • Ability to manage complex budgets.
  • Risk assessment and mitigation planning.
  • Communication & Influence
  • Highly developed interpersonal skills.
  • Ability to present complex information to Board-level audiences.
  • Skilled negotiator and influencer.
  • Analytical & Decision Making
  • Interprets complex data to inform service development.
  • Makes autonomous, high-level decisions.
  • Problem-solving in complex, ambiguous environments.
Person Specification

Personal Qualities

Essential

  • Commitment to and ability to demonstrate Prospect Hospice values and behaviours at all times.
  • Have a track record of working inclusively and a genuine appreciation of the value of diversity.
  • Able to maintain the highest professional standards at all times, and act as a true ambassador for the Hospice and encourage others to do the same.
  • To be authentic, open honest and transparent.
  • Demonstrates compassionate, inclusive, and values-based leadership aligned with hospice ASPIRE values.
  • High levels of emotional intelligence, resilience, and self-awareness.
  • Ability to manage complexity, ambiguity, and competing priorities.
  • Commitment to equality, diversity, and inclusion.
  • Reflective, resilient and patient centred.
  • Flexible and committed to professional development.
  • Role model for professional accountability, integrity, and continuous learning.

Qualifications

Essential

  • Registered healthcare professional (e.g. Nurse, Allied Health Professional) with current registration with the relevant professional body (e.g. NMC, HCPC).
  • Educated to degree level or equivalent professional experience.
  • Postgraduate qualification in leadership, advanced clinical practice, or palliative/end-of-life care or similar level experience and a commitment to further study.

Experience

Essential

  • Significant senior clinical leadership and management experience within community and/or palliative care services.
  • Proven experience of operational management of clinical services, including workforce management, performance monitoring, and service delivery.
  • Demonstrable experience of working within a clinical governance framework, including audit, risk management, incident investigation, and quality improvement.
  • Experience of leading multidisciplinary teams in complex and emotionally demanding clinical environments.
  • In-depth knowledge of palliative and end-of-life care principles, community healthcare delivery, and integrated care systems.
  • Strong understanding of CQC regulations, quality standards and regulatory compliance within clinical services.
  • Knowledge of national and local policy relating to palliative and end-of-life care. Experience of working at Band 8a (or equivalent).

Desirable

  • Experience of service redesign, transformation, or implementation of new models of community care.
  • Experience of working collaboratively across organisational boundaries, including NHS, social care, and voluntary sector partners.

Skills

Essential

  • Leadership & Strategic Thinking - Ability to develop and deliver strategic service plans
  • Demonstrates system leadership and partnership working innovation and continuous improvement.
  • Operational & Financial Management
  • Strong performance management capability.
  • Ability to manage complex budgets.
  • Risk assessment and mitigation planning.
  • Communication & Influence
  • Highly developed interpersonal skills.
  • Ability to present complex information to Board-level audiences.
  • Skilled negotiator and influencer.
  • Analytical & Decision Making
  • Interprets complex data to inform service development.
  • Makes autonomous, high-level decisions.
  • Problem-solving in complex, ambiguous environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Prospect Hospice

Address

Prospect Hospice

Moormead Road

Wroughton

Swindon

SN4 9BY


Employer's website

https://www.prospect-hospice.net/working-for-us/vacant-positions/ (Opens in a new tab)

Employer details

Employer name

Prospect Hospice

Address

Prospect Hospice

Moormead Road

Wroughton

Swindon

SN4 9BY


Employer's website

https://www.prospect-hospice.net/working-for-us/vacant-positions/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Phillipa Berry

hrdepartment@prospect-hospice.net

01793816133

Details

Date posted

03 March 2026

Pay scheme

Other

Salary

£54,929 to £60,992 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0551-26-0003

Job locations

Prospect Hospice

Moormead Road

Wroughton

Swindon

SN4 9BY


Supporting documents

Privacy notice

Prospect Hospice's privacy notice (opens in a new tab)