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Prospect Hospice

Single Point of Contact (SPoC) Clinical Practitioner

The closing date is 04 November 2025

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Job summary

At Prospect Hospice, we believe that everyone deserves outstanding, compassionate care at the end of life. Our Single Point of Contact (SPoC) Team is the first point of contact for patients, families and healthcare professionals seeking specialist palliative care advice and support.

We are looking for an experienced and motivated SPoC Clinical Practitioner to join this innovative team providing expert clinical triage, holistic assessment and timely guidance to ensure that patients receive the right care, at the right time.

This is a dynamic and patient-facing role ideal for someone who thrives on variety, clinical responsibility, and meaningful impact.

Hours: 15 hours per week, Monday to Friday between 8am and 6pm

Main duties of the job

As a SPoC Clinical Practitioner, you will play a vital role in providing a central, telephone-based access point for hospice care and clinical advice.

You will:

  • Receive and assess the urgency of hospice referrals and clinical enquiries.
  • Provide clinical advice and emotional support through the advice line by responding to calls and offering high-quality, evidence-based guidance to patients, carers, and healthcare professionals.
  • Maintain accurate and confidential patient records.
  • Work collaboratively with multidisciplinary teams across primary and secondary care.
  • Participate in clinical governance, audits, and service improvement projects.
  • Contribute to training and education of internal and external health and social care professionals.
  • Support advance and anticipatory care planning, always keeping the patient at the centre of decision-making.

What we are looking for;

You will be a Registered Nurse or Allied Health Professional with the relevant years post-registration experience, ideally with knowledge or experience in palliative care, community nursing, or acute care settings.

You will bring:

  • NMC or HCPC registration (e.g., Registered Nurse, Paramedic, or Allied Health Professional).
  • Excellent communication and triage skills.
  • Confidence in clinical decision-making and risk assessment.
  • A compassionate, patient-centred approach.

About us

Prospect Hospice is an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire.

It is the only dedicated provider of specialist end of life care services within it's locality. The Hospices multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.

Details

Date posted

22 October 2025

Pay scheme

Other

Salary

£35,822 to £39,592 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

B0551-25-0009

Job locations

Prospect Hospice

Moormead Road

Wroughton

Swindon

SN4 9BY


Job description

Job responsibilities

Since 1980, Prospect Hospice has provided dedicated end-of-life care service for people living in Swindon, Marlborough and northeast Wiltshire. We bring care, comfort and confidence, around the clock, every day of the year.

Our aim is to provide excellent, personalised and compassionate care for everyone in our community who is affected by a life-limiting illness. We work in close partnership with other organisations specifically with local health and social care professionals as well as local people. Working within our community allows us to lead, provide and influence care so that anyone affected by a life-limiting illness has access to the best possible support when and wherever they need it.

Our Team

The Single Point of Contact Team is a highly skilled, innovative and adaptable team of health care professionals who are the first point of contact for all patients, family members and health care professionals who require specialist palliative advice, holistic patient needs assessment and support with advance care planning. We work with other health care professionals in primary and secondary care to provide oversight and guidance, to ensure best practice for patients and families, keeping the patient at the centre of care and allowing them autonomy in decision making.

Main Purpose & Scope

The Single point of Contact (SPoC) Clinical Practitioner is responsible for supporting the receiving and triaging of referrals and requests for clinical advice, made to the hospice. The prime purpose is to provide patients, carers, the public and health and social care professionals with a telephone based central point of access for hospice care and advice.

A key element will be to ensure a timely responsive service, ensuring that all clinical referrals to Prospect Hospice are triaged and actioned as per agreed protocols.

Another aspect will be to respond to calls to the advice line, offering quality, professional advice and support to patients and healthcare professionals, signposting them as appropriate to other relevant services.

Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.

What is it like it to work here?

I thoroughly enjoy working in our dynamic SPOC team as it enables me to use my holistic occupational therapy skills to achieve a person-centred approach. We are a small, friendly and supportive multiprofessional team and learn a lot from each other. Kathryn Jones Occupational Therapist

Working in SPoC and carrying out holistic triages over the telephone develops your extensive communication skills to enable you to read the patient without seeing them face to face. It also enabled me to expand and develop my palliative care hands-on-nursing skills and then gain promotion to a Clinical Nurse Specialist role. Maria Harris Clinical Nurse Specialist

We offer a great range of benefits, including:

  • 27 days annual leave plus bank holidays (rising with service)
  • Membership of the NHS Pension Scheme (for existing members) or a generous contributory pension scheme
  • Access to staff discounts and Blue Light Card benefits
  • Ongoing professional development and education support
  • Employee Assistance Programme and wellbeing support
  • Free on-site parking

How to Apply

Please apply via the website.

Interviews to be held on Wednesday 19th November 2025.

Equality, Diversity & Inclusion

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in and therefore, we may close the vacancy before the closing date. Candidates are therefore advised to apply early.

Prospect Hospice does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

To find out more or to apply please visit our website www.prospect-hospice.netjobs

Job description

Job responsibilities

Since 1980, Prospect Hospice has provided dedicated end-of-life care service for people living in Swindon, Marlborough and northeast Wiltshire. We bring care, comfort and confidence, around the clock, every day of the year.

Our aim is to provide excellent, personalised and compassionate care for everyone in our community who is affected by a life-limiting illness. We work in close partnership with other organisations specifically with local health and social care professionals as well as local people. Working within our community allows us to lead, provide and influence care so that anyone affected by a life-limiting illness has access to the best possible support when and wherever they need it.

Our Team

The Single Point of Contact Team is a highly skilled, innovative and adaptable team of health care professionals who are the first point of contact for all patients, family members and health care professionals who require specialist palliative advice, holistic patient needs assessment and support with advance care planning. We work with other health care professionals in primary and secondary care to provide oversight and guidance, to ensure best practice for patients and families, keeping the patient at the centre of care and allowing them autonomy in decision making.

Main Purpose & Scope

The Single point of Contact (SPoC) Clinical Practitioner is responsible for supporting the receiving and triaging of referrals and requests for clinical advice, made to the hospice. The prime purpose is to provide patients, carers, the public and health and social care professionals with a telephone based central point of access for hospice care and advice.

A key element will be to ensure a timely responsive service, ensuring that all clinical referrals to Prospect Hospice are triaged and actioned as per agreed protocols.

Another aspect will be to respond to calls to the advice line, offering quality, professional advice and support to patients and healthcare professionals, signposting them as appropriate to other relevant services.

Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.

What is it like it to work here?

I thoroughly enjoy working in our dynamic SPOC team as it enables me to use my holistic occupational therapy skills to achieve a person-centred approach. We are a small, friendly and supportive multiprofessional team and learn a lot from each other. Kathryn Jones Occupational Therapist

Working in SPoC and carrying out holistic triages over the telephone develops your extensive communication skills to enable you to read the patient without seeing them face to face. It also enabled me to expand and develop my palliative care hands-on-nursing skills and then gain promotion to a Clinical Nurse Specialist role. Maria Harris Clinical Nurse Specialist

We offer a great range of benefits, including:

  • 27 days annual leave plus bank holidays (rising with service)
  • Membership of the NHS Pension Scheme (for existing members) or a generous contributory pension scheme
  • Access to staff discounts and Blue Light Card benefits
  • Ongoing professional development and education support
  • Employee Assistance Programme and wellbeing support
  • Free on-site parking

How to Apply

Please apply via the website.

Interviews to be held on Wednesday 19th November 2025.

Equality, Diversity & Inclusion

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in and therefore, we may close the vacancy before the closing date. Candidates are therefore advised to apply early.

Prospect Hospice does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

To find out more or to apply please visit our website www.prospect-hospice.netjobs

Person Specification

Experience

Essential

  • Relevant years post registration experience.
  • Experience in palliative care.
  • Understanding of clinical governance.

Desirable

  • Experience in community care.
  • To have an understanding and adequate knowledge base regarding effective symptom control management within palliative care and confidence to make safe recommendations for symptom control.

Personal Qualities

Essential

  • Commitment to and ability to demonstrate Prospect Hospice values and behaviours at all times.
  • Have a track record of working inclusively and a genuine appreciation of the value of diversity.
  • Able to maintain the highest professional standards at all times, and act as a true ambassador for the Hospice and encourage others to do the same.
  • To be authentic, open honest and transparent.

Qualifications

Essential

  • NMC Registered Nurse or Allied Healthcare Professional.
  • Evidence of ongoing professional development within palliative care and willingness to undertake further study.

Desirable

  • Diploma/Degree in Palliative Care/Teaching qualification.
  • Demonstrate the ability and willingness to complete relevant level 6/7 studies. This would include Patient Communication course, complexities of end-of-life care and remote clinical decision making.

Skills

Essential

  • IT Literacy/Experience of MS packages.
  • Ability to make decisions, organise and prioritise.
  • Ability to demonstrate motivation and innovation.
  • Ability to work independently and as part of the MDT.
  • Ability to work alongside and support other members of the team.

Desirable

  • Advanced telephone communication skills-managing sensitive information, responding to caller distress.
  • Management and organisational skills.
Person Specification

Experience

Essential

  • Relevant years post registration experience.
  • Experience in palliative care.
  • Understanding of clinical governance.

Desirable

  • Experience in community care.
  • To have an understanding and adequate knowledge base regarding effective symptom control management within palliative care and confidence to make safe recommendations for symptom control.

Personal Qualities

Essential

  • Commitment to and ability to demonstrate Prospect Hospice values and behaviours at all times.
  • Have a track record of working inclusively and a genuine appreciation of the value of diversity.
  • Able to maintain the highest professional standards at all times, and act as a true ambassador for the Hospice and encourage others to do the same.
  • To be authentic, open honest and transparent.

Qualifications

Essential

  • NMC Registered Nurse or Allied Healthcare Professional.
  • Evidence of ongoing professional development within palliative care and willingness to undertake further study.

Desirable

  • Diploma/Degree in Palliative Care/Teaching qualification.
  • Demonstrate the ability and willingness to complete relevant level 6/7 studies. This would include Patient Communication course, complexities of end-of-life care and remote clinical decision making.

Skills

Essential

  • IT Literacy/Experience of MS packages.
  • Ability to make decisions, organise and prioritise.
  • Ability to demonstrate motivation and innovation.
  • Ability to work independently and as part of the MDT.
  • Ability to work alongside and support other members of the team.

Desirable

  • Advanced telephone communication skills-managing sensitive information, responding to caller distress.
  • Management and organisational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Prospect Hospice

Address

Prospect Hospice

Moormead Road

Wroughton

Swindon

SN4 9BY


Employer's website

https://www.prospect-hospice.net/working-for-us/vacant-positions/ (Opens in a new tab)

Employer details

Employer name

Prospect Hospice

Address

Prospect Hospice

Moormead Road

Wroughton

Swindon

SN4 9BY


Employer's website

https://www.prospect-hospice.net/working-for-us/vacant-positions/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Edwina Lynn

hrdepartment@prospect-hospice.net

01793816133

Details

Date posted

22 October 2025

Pay scheme

Other

Salary

£35,822 to £39,592 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

B0551-25-0009

Job locations

Prospect Hospice

Moormead Road

Wroughton

Swindon

SN4 9BY


Supporting documents

Privacy notice

Prospect Hospice's privacy notice (opens in a new tab)