Job summary
Mastercall Healthcare is social enterprise organisation. Our
mission is to achieve excellence in the care of our patients, providing a safe
and caring high-quality service that is easily accessible. We provide several
innovative out of hospital services, that have patients at the forefront of
every service we provide.
An exciting opportunity has arisen to appoint a full time or
part time HCA at Mastercall Healthcare main base in Hazel Grove, Stockport. We have the following set shift
available.
Monday: 1830-2300
Tuesday: 1830-2300
Wednesday: 1830-2300
Thursday: 1830-2300
Friday: 1830-2300
Saturday: 0800-1300, 1300-1800, 1800-2300
Sunday: 0800-1300, 1300-1800, 1800-2300
Rate of Pay £13.45 to £15.27 per hour
You must have permanent right to work in the UK as we are
unable to offer graduate or visa sponsorship, and no visa extensions can be
offered for this role.
Interviews scheduled 23rd April 2026
Please apply promptly, as we may close this vacancy earlier
than planned if we receive a high volume of responses.
Main duties of the job
The post holder will work under the supervision of the
clinical team and undertake appropriate delegated duties. They will work
collaboratively with the team to meet the needs of patients, following policy
and procedures to deliver high quality responsive care.
The primary responsibility of the HCA will be to provide an
initial assessment of patients attending the service including, confirmation of
identity and presenting complaint, determination of appropriate clinical stream
and priority. Undertake vital signs temperature, pulse, blood pressure,
respirations, oxygen saturation, blood glucose and urinalysis as required.
Patient clinical priority will be established utilising a set of tools
validated for use within the service. The post holder will liaise with the
senior clinician on duty to facilitate urgent clinical assessment as required.
The role is based within Mastercall Healthcare main base in Stockport,
and the HCA will work as a member of the clinical team, supporting registered
healthcare professionals in the delivery of an unscheduled primary care service
delivered by Mastercall Healthcare.
About us
Mastercall Healthcare has over 29 years experience as an
innovative, highly performing, award-winning Social Enterprise organisation.
We are passionate about providing the very best patient care
at the very best place for the patient.
Our Social Value ethos commits us to ensuring the very best
use of the public pound, maximising the return on investment of our
commissioners, and supporting the NHS deliver affordable, effective, safe
patient centred services.
Our purpose is to ensure that we deliver safe, high quality,
patient centred services that support people to live and age well. We are here
to support our community and our health and social care partners. We provide a
range of highly effective urgent primary care services that support hospital
admission avoidance and early supported discharge from hospital where
clinically safe and appropriate.
Employee benefits include:
Living Wage Employer
NHS Pension Scheme & NHS fleet
NHS Blue light card/Discount scheme
Flexible working
Career development
Competitive rates of pay
Generous holiday entitlement, long service enhancements and
the option to purchase additional l eave
Wellbeing schemes
Job description
Job responsibilities
Job responsibilities
HCA duties will include, but are not limited to:
- Support to the clinicians on duty
- A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
- Following appropriate training, undertake point of care testing (POCT) as directed by assessing clinicians
- Chaperoning duties when needed
- After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with arrival slots and walk in patients)
- Preparation and maintenance of clinical areas including appropriate stock control
- Record the tasks for which you have received appropriate training using electronic systems
- Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
- Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
- Administer basic life support and use of AED if necessary
- Support health professionals in the assessment and surveillance of patients health and well-being
- Support health professionals with awareness of health and well-being and how it can be promoted
- Assist with the collection and collation of data on needs related to health and well-being
- Proactively communicate with the team to ensure the smooth running of the shift.
- Be responsible for prioritisation of consultations as clinically indicated within the shift.
- Work with colleagues to maximise effective and efficient delivery of care to patients.
- Record appropriate consultation details on electronic patient records.
- Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
- Follow Mastercalls policies and procedures.
- Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
- Communicate effectively with other team members and with the wider Mastercall teams.
Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.
Job description
Job responsibilities
Job responsibilities
HCA duties will include, but are not limited to:
- Support to the clinicians on duty
- A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
- Following appropriate training, undertake point of care testing (POCT) as directed by assessing clinicians
- Chaperoning duties when needed
- After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with arrival slots and walk in patients)
- Preparation and maintenance of clinical areas including appropriate stock control
- Record the tasks for which you have received appropriate training using electronic systems
- Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
- Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
- Administer basic life support and use of AED if necessary
- Support health professionals in the assessment and surveillance of patients health and well-being
- Support health professionals with awareness of health and well-being and how it can be promoted
- Assist with the collection and collation of data on needs related to health and well-being
- Proactively communicate with the team to ensure the smooth running of the shift.
- Be responsible for prioritisation of consultations as clinically indicated within the shift.
- Work with colleagues to maximise effective and efficient delivery of care to patients.
- Record appropriate consultation details on electronic patient records.
- Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
- Follow Mastercalls policies and procedures.
- Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
- Communicate effectively with other team members and with the wider Mastercall teams.
Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.
Person Specification
Experience
Essential
- 2 years previous experience working in primary care or other relevant acute healthcare environment in appropriate services such as A&E, UTC or primary care with patient contact.
- Experience working under indirect supervision
- Familiarity with the measuring and recording of baseline observations such as blood pressure etc.
- Demonstrates an understanding of the role of the HCA
- Clinical skills and competency relevant to the role
- Computer literate with evidence of IT skills
- Understand issues regarding accountability and delegation
Desirable
- Knowledge of Triage / Navigation
Qualifications
Essential
- You must have permanent right to work in the UK as we are unable to offer visa sponsorship for this role.
- NVQ3 level 3 Health & Social care or equivalent
- Additional clinical skills training
- GCSE in Maths & English grade 4 or other certificates of general education
- Up to date basic life support training
General Qualities
Essential
- Demonstrates motivation, reliability and commitment to team working and the development of others
- Flexible, reliable and responsive to change
- Willingness to undergo education/training for both practice and service needs
- Willingness to work towards professional and performance objectives
- Excellent communication skills. Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
- Ability to communicate effectively via telephone or group discussion
- Good interpersonal skills
- Ability to deal with occasional exposure to distressing and/or challenging circumstances or emotional events
- Ability to deal tactfully and empathetically with distressed or anxious patients and carers
- Proven customer care skills
- Participate in the care of equipment and ability to use resources effectively
Person Specification
Experience
Essential
- 2 years previous experience working in primary care or other relevant acute healthcare environment in appropriate services such as A&E, UTC or primary care with patient contact.
- Experience working under indirect supervision
- Familiarity with the measuring and recording of baseline observations such as blood pressure etc.
- Demonstrates an understanding of the role of the HCA
- Clinical skills and competency relevant to the role
- Computer literate with evidence of IT skills
- Understand issues regarding accountability and delegation
Desirable
- Knowledge of Triage / Navigation
Qualifications
Essential
- You must have permanent right to work in the UK as we are unable to offer visa sponsorship for this role.
- NVQ3 level 3 Health & Social care or equivalent
- Additional clinical skills training
- GCSE in Maths & English grade 4 or other certificates of general education
- Up to date basic life support training
General Qualities
Essential
- Demonstrates motivation, reliability and commitment to team working and the development of others
- Flexible, reliable and responsive to change
- Willingness to undergo education/training for both practice and service needs
- Willingness to work towards professional and performance objectives
- Excellent communication skills. Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding
- Ability to communicate effectively via telephone or group discussion
- Good interpersonal skills
- Ability to deal with occasional exposure to distressing and/or challenging circumstances or emotional events
- Ability to deal tactfully and empathetically with distressed or anxious patients and carers
- Proven customer care skills
- Participate in the care of equipment and ability to use resources effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
