Job summary
We have an exciting opportunity for a Digital System Engineer to join our dynamic team who deliver an exceptional servicesourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity
The permanent full-time opportunity working 37.5 hours per week
Salary £37,000 per year depending on experience
You must have rightto work in the UK as we are unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role.
Main duties of the job
Technical Support & Service Delivery
Provide high-quality first and second-line
technical support to internal and external staff ensuring a high level of
customer service
Utilise IT Server Management (ITSM) ticketing
systems to efficiently log update and resolve incidents.
Engage directly with end-users (both face-to-face
and remote) to diagnose and resolve hardware and software issues across
servers desktops mobiles and peripherals
Participate in an out-of-hours on-call rota to
ensure continuous service delivery for our critical operations
Infrastructure Maintenance & Improvement
Oversee the IT
infrastructure including hardware software and network components.
Provide
technical support and training to employees as needed
Maintain
detailed IT documentation, including procedures and incident logs.
Implement and maintain IT security best
practices and compliance with UK regulations (GDPR ISO 27001 etc.)
The Digital Systems Engineer will
Take a proactive approach to problem solving taking full responsibility for issues from diagnosis through to
resolutions
Act as a strong team player, participating in
stand-ups and planning sessions to ensure team alignment.
Demonstrate the ability to identify workflow
improvements or suggest best practice fixes for recurring
technical issues.
Exhibit excellent verbal and written communication skills with the ability to explain technical concept to non technical staff
About us
Mastercall Healthcare is an award winning social enterprise
organisation providing NHS services accredited by the Social Enterprise Mark.
With over 29 years experience as an innovative, high
performing organisation we are passionate about providing the very best patient
care at the very best place for the patient.
We have completely transformed digital delivery at
Mastercall Healthcare over the last 10 years. We have sourced new technology to
enhance patient care, harnessing technology to support our award-winning
clinical team and advanced digital maturity
We believe in growing your own and developing talent and
already have an incredible Digital Technology Services team that have been with
us in shaping this journey of transformation, but now is the time to further
enhance the skillset in our team by adding a new role of Digital Systems
Engineer.
At Mastercall we welcome applicants from diverse cross
section of society who will uphold our culture and ethos as we embark on our
future opportunities and continue our transformation journey.
Employee benefits include:
Living Wage Employer
NHS Pension Scheme
NHS Blue light card/Discount scheme
Flexible working
Career development and opportunities for professional progression
Competitive rates of pay
Generous holiday entitlement, long service enhancements and
the option to purchase additional l eave
Wellbeing schemes
Supportive collaborative team environment
Job description
Job responsibilities
This
non-exclusive list of duties, which follows, represents the range of tasks
which may be required to be undertaken routinely or periodically.
Technical
Support & Service Delivery
Provide high-quality first and
second-line technical support to internal and external staff ensuring a
high level of customer service.
Utilise IT Server Management (ITSM)
ticketing systems to efficiently log update and resolve incidents.
Engage directly with end-users (both
face-to-face and remote) to diagnose and resolve hardware and software
issues across servers desktops mobiles and peripherals.
Participate in an out-of-hours on-call
rota to ensure continuous service delivery for our critical operations.
Infrastructure
Maintenance & Improvement
Oversee the IT infrastructure, including
hardware, software and network components.
Provide technical support and training to
employees as needed.
Maintain detailed IT documentation,
including procedures and incident logs
Implement and maintain IT security best
practices and compliance with UK regulations (GDPR ISO 27001 etc.)
The
Digital Systems Engineer will:
Take a proactive approach to
problem-solving, taking full responsibility for issues from diagnosis
through to resolution.
Job description
Job responsibilities
This
non-exclusive list of duties, which follows, represents the range of tasks
which may be required to be undertaken routinely or periodically.
Technical
Support & Service Delivery
Provide high-quality first and
second-line technical support to internal and external staff ensuring a
high level of customer service.
Utilise IT Server Management (ITSM)
ticketing systems to efficiently log update and resolve incidents.
Engage directly with end-users (both
face-to-face and remote) to diagnose and resolve hardware and software
issues across servers desktops mobiles and peripherals.
Participate in an out-of-hours on-call
rota to ensure continuous service delivery for our critical operations.
Infrastructure
Maintenance & Improvement
Oversee the IT infrastructure, including
hardware, software and network components.
Provide technical support and training to
employees as needed.
Maintain detailed IT documentation,
including procedures and incident logs
Implement and maintain IT security best
practices and compliance with UK regulations (GDPR ISO 27001 etc.)
The
Digital Systems Engineer will:
Take a proactive approach to
problem-solving, taking full responsibility for issues from diagnosis
through to resolution.
Person Specification
General Qualities
Essential
- Excellent communication skills both verbal and written with the ability
- to explain technical concepts to non-technical staff
- Ability to work in team environment
- Committed to Continuous Professional Development
- Ability to work under pressure and meet deadlines
- Strong organisational skills
- Hold a full UK driving licence
Qualifications
Essential
- Educated to Degree level in a Computer Science/IT-related discipline or equivalent industry experience
- Industry certifications such as CompTIA A+ or Microsoft Certified Azure Administrator Associate are preferred. Microsoft Certified: Azure Virtual Desktop Speciality is considered a plus.
Experience
Essential
- Minimum of 3 years experience in a 2nd line support position.
- Good knowledge of Windows client and server operating systems Microsoft 365 Active Directory Group Policy Objects and standard enterprise applications.
- Understanding of network concepts (VLANs switching routing) and Firewalls (Fortinet)
- Competent with virtualization technologies (Hyper-V) and cloud platforms (Azure/AWS).
- Familiarity with PowerShell or command-line tools
Person Specification
General Qualities
Essential
- Excellent communication skills both verbal and written with the ability
- to explain technical concepts to non-technical staff
- Ability to work in team environment
- Committed to Continuous Professional Development
- Ability to work under pressure and meet deadlines
- Strong organisational skills
- Hold a full UK driving licence
Qualifications
Essential
- Educated to Degree level in a Computer Science/IT-related discipline or equivalent industry experience
- Industry certifications such as CompTIA A+ or Microsoft Certified Azure Administrator Associate are preferred. Microsoft Certified: Azure Virtual Desktop Speciality is considered a plus.
Experience
Essential
- Minimum of 3 years experience in a 2nd line support position.
- Good knowledge of Windows client and server operating systems Microsoft 365 Active Directory Group Policy Objects and standard enterprise applications.
- Understanding of network concepts (VLANs switching routing) and Firewalls (Fortinet)
- Competent with virtualization technologies (Hyper-V) and cloud platforms (Azure/AWS).
- Familiarity with PowerShell or command-line tools
