Job summary
We are looking for a talented
individual to join our dynamic Learning and Development team as a L&D
Assistant.
This permanent position will have responsibility
for the coordination and administration of a range of learning and development
activities and projects. This post holder will report to the L&D Manager,
work closely with the L&D Coordinator and will support the coordination of
activities for the operational and clinical teams as well as the wider
business.
Hours: 30 37.5 5 hours per week but
part time and flexible options available would be considered.
Rate of pay £12.60 per hour
Interviews scheduled Wednesday 24th
September 2025
You
must have right to work in the UK as we are unable to offer graduate or visa
sponsorship, and no visa extension can be offered for this role.
Main duties of the job
The
role will include supporting the organisation in ensuring the development and
maintenance of robust learning management systems, processes and policies,
supporting in the onboarding of new starters for training, training
administration, scheduling and logistics of training events.
The successful candidate must have
exceptional communication; interpersonal skills be self-motivated. The post holder will be responsible in
providing an efficient and effective administrative service with excellent
attention to detail. In addition,
possess outstanding IT skills, including experience of Microsoft Word and Excel
as a minimum, knowledge of Rota master and Adastra would be beneficial although
training would be given. Candidates must
have the ability to work unsupervised when required and be able to use their
own initiative
About us
Mastercall Healthcare has over 28 years experience as an
innovative, highly performing, award-winning Social Enterprise organisation.
We are passionate about providing the very best patient care at
the very best place for the patient.
Our Social Value ethos commits us to ensuring the very best use of
the public pound, maximising the return on investment of our commissioners, and
supporting the NHS deliver affordable, effective, safe patient centred
services.
Our purpose is to ensure that we deliver safe, high quality,
patient centred services that support people to live and age well. We are here
to support our community and our health and social care partners. We provide a
range of highly effective urgent primary care services that support hospital
admission avoidance and early supported discharge from hospital where
clinically safe and appropriate.
Employee benefits include:
Living Wage Employer
NHS Pension Scheme
Disability Confident- Committed
NHS Blue light card/Discount scheme
Flexible working
Career development
Competitive rates of pay
Generous holiday entitlement, long service enhancements and the
option to purchase additional leave
Wellbeing schemes
Job description
Job responsibilities
Book facilitators, rooms, equipment and refreshments for training
courses as required. Arrange
external and internal bookings on to education events within agreed timeframes.
Assist at learning events welcoming attendees and facilitators and ensure
smooth running of the events. Liaising with
training providers to ensure the smooth running of our organisational learning
and development.
Record attendance and update training records for colleagues as
required. Update our Learning Management System
with completed e-learning and store certificates of completion. Ensure
attendance registers and evaluation forms are returned following each
developmental activity and certificates issued.
Deal with
enquiries including, but not limited to, courses bookings, support accessing
and using our Learning Management System via phone, face-face-face, video call
and email. Supporting with learning management
systems queries and escalating to appropriate persons as required.
Maintain
working knowledge, understanding and documentation of the content and details
of all course programmes in order to be the first point of contact for
facilitators and participants.
Provide regular information to managers, staff and external
organisations about Mastercalls training courses by actively promoting full
course details and responding to queries.
Work with managers and potential course
facilitators to ensure that new or amended courses are supported and promoted
appropriately.
Maintain
good working relationships with external service providers and all customers.
Coordinate
and organise meetings and events in support of the Learning & Development
Manager in relation to the development and delivery of the People strategy. Provide administrative support for all departmental projects,
initiatives and other activity as directed.
Carry out regular processes for audit of
training data, running reports of training data using our Learning Management
System, L&D Reporting dashboard and/or Microsoft Excel and disseminating
this data.
Update and maintain spreadsheets, checklists and any allocated
systems to monitor, manage and track workload progress of the L&D plan.
Maintain
confidentiality with respect to all areas of work.
Job description
Job responsibilities
Book facilitators, rooms, equipment and refreshments for training
courses as required. Arrange
external and internal bookings on to education events within agreed timeframes.
Assist at learning events welcoming attendees and facilitators and ensure
smooth running of the events. Liaising with
training providers to ensure the smooth running of our organisational learning
and development.
Record attendance and update training records for colleagues as
required. Update our Learning Management System
with completed e-learning and store certificates of completion. Ensure
attendance registers and evaluation forms are returned following each
developmental activity and certificates issued.
Deal with
enquiries including, but not limited to, courses bookings, support accessing
and using our Learning Management System via phone, face-face-face, video call
and email. Supporting with learning management
systems queries and escalating to appropriate persons as required.
Maintain
working knowledge, understanding and documentation of the content and details
of all course programmes in order to be the first point of contact for
facilitators and participants.
Provide regular information to managers, staff and external
organisations about Mastercalls training courses by actively promoting full
course details and responding to queries.
Work with managers and potential course
facilitators to ensure that new or amended courses are supported and promoted
appropriately.
Maintain
good working relationships with external service providers and all customers.
Coordinate
and organise meetings and events in support of the Learning & Development
Manager in relation to the development and delivery of the People strategy. Provide administrative support for all departmental projects,
initiatives and other activity as directed.
Carry out regular processes for audit of
training data, running reports of training data using our Learning Management
System, L&D Reporting dashboard and/or Microsoft Excel and disseminating
this data.
Update and maintain spreadsheets, checklists and any allocated
systems to monitor, manage and track workload progress of the L&D plan.
Maintain
confidentiality with respect to all areas of work.
Person Specification
General Qualities
Essential
- Enthusiasm for self-development, learning and education
- Ability to liaise with colleagues at all levels
- Reliable and punctual
- Work independently and use their own initiative as well as part of a team
- Positive, flexible in approach and solution focused.
- Values teamwork
- Respect for confidentiality
- Ability to demonstrate the Mastercall values
Qualifications
Essential
- Educated to GCSE level in English and Maths grade C / 4 A* / 9
Desirable
- NVQ/QCF level 3 in Business Administration or equivalent IT qualification equivalent to GCSE grade
Experience
Essential
- Experience of working in a customer service or office environment
- Experience of inputting data accurately and quickly
- An excellent knowledge of Microsoft Office and Microsoft 365, particularly Word, Outlook, Excel and Teams (please specifically refer to your experience with these four applications in your application)
- Excellent communication and interpersonal skills
- Methodical approach to organisation of delivery of tasks, with excellent attention to detail
- Good problem-solving skills
- An ability to learn new systems and processes.
Desirable
- Experience of working in a Learning & Development or Training setting
- Previous experience of working in the NHS
- Experience of organising training courses/events
- Experience of using ESR, ELFH or a Learning Management System
Person Specification
General Qualities
Essential
- Enthusiasm for self-development, learning and education
- Ability to liaise with colleagues at all levels
- Reliable and punctual
- Work independently and use their own initiative as well as part of a team
- Positive, flexible in approach and solution focused.
- Values teamwork
- Respect for confidentiality
- Ability to demonstrate the Mastercall values
Qualifications
Essential
- Educated to GCSE level in English and Maths grade C / 4 A* / 9
Desirable
- NVQ/QCF level 3 in Business Administration or equivalent IT qualification equivalent to GCSE grade
Experience
Essential
- Experience of working in a customer service or office environment
- Experience of inputting data accurately and quickly
- An excellent knowledge of Microsoft Office and Microsoft 365, particularly Word, Outlook, Excel and Teams (please specifically refer to your experience with these four applications in your application)
- Excellent communication and interpersonal skills
- Methodical approach to organisation of delivery of tasks, with excellent attention to detail
- Good problem-solving skills
- An ability to learn new systems and processes.
Desirable
- Experience of working in a Learning & Development or Training setting
- Previous experience of working in the NHS
- Experience of organising training courses/events
- Experience of using ESR, ELFH or a Learning Management System
