Job summary
We
are seeking an experienced Digital Technology Services (DTS) Manager to oversee
the technical support and services team within our DTS team at Mastercall
Healthcare. The ideal candidate should possess a minimum of 3 years experience
in this field with strong technical background expertise. A comprehensive
understanding of IT service management, cloud computing and Azur, and lead by way of technical
ability, complimented byastute Service Deliveryand organised
management. providing technical support to internal
and external stakeholders and implementing effective IT strategies to optimise
business operations.
The
Digital Technology Services Manager plays a crucial role in driving the
organisation's technological capabilities and ensuring the seamless delivery of
IT services, contributing to the overall success and efficiency of the business
operations.You will have two
years minimum of line management experience in leading a team with preferably
NHS backgroundbut notessential.
The permanent full-time post is based on 37.5 hours per week in
accordance of the needs of the business.
Salary Range: £45,000 to £50,000 per annum depending on experience.
Main duties of the job
We are seeking an
experienced Digital Technology Services (DTS) Manager to oversee the technical
support and services team within our DTS team at Mastercall Healthcare. The
ideal candidate should possess strong technical expertise, excellent management
skills, and a proven track record in managing IT service operations.
You will be
responsible for ensuring the smooth operation of our IT systems, providing
technical support to internal and external stakeholders, and implementing
effective IT strategies to optimise business operations.
Digital Technology
Services Manager is a critical role responsible for overseeing and managing the
technical operations within an organisation. They are the primary point of
contact for all technical service-related matters and play a pivotal role in
ensuring the smooth functioning of IT systems, infrastructure, and services.
The ideal candidate
possesses a strong technical background and a comprehensive understanding of IT
service management and cloud computing.
Digital
Technology Services Manager plays a crucial role in driving the organisation's
technological capabilities and ensuring the seamless delivery of IT services,
contributing to the overall success and efficiency of the business operations
About us
Mastercall Healthcare has 27 years experience as an innovative, highly
performing, award-winning Social Enterprise organisation.
We are passionate about providing the very best patient care at the very
best place for the patient.
Our Social Value ethos commits us to ensuring the very best use of the
public pound, maximising the return on investment of our commissioners, and
supporting the NHS deliver affordable, effective, safe patient centred
services.
Our purpose is to ensure that we deliver safe, high quality, patient
centred services that support people to live and age well. We are here to
support our community and our health and social care partners. We provide a
range of highly effective urgent primary care services that support hospital
admission avoidance and early supported discharge from hospital where
clinically safe and appropriate.
Employee benefits include:
Living wage employer
NHS pension scheme
Employee Assistance programme Sage Benefits
Wage stream
NHS blue light card/ discount schemes
Flexible and homeworking
Career development
Competitive rates of pay
Generous holiday entitlement, long service enhancements and with option
to purchase additional leave.
Wellbeing schemes and more ...
Job description
Job responsibilities
This non-exclusive list of duties, which follows,
represents the range of tasks which may be required to be undertaken routinely
or periodically.
1.Reporting to the CIO:Leadership
and Team Management: Provide strong leadership to the technical services team,
fostering a collaborative and high-performing work environment. Delegate tasks
effectively, set clear objectives, and provide guidance and support to team members.
2.Technical Service Delivery:Ensure
the efficient delivery of technical services, including troubleshooting, system
maintenance, and support. Develop and implement strategies to improve service
efficiency and quality while adhering to industry best practices and standards.
3.System Infrastructure Management:Oversee
the management and maintenance of the organisation's IT infrastructure,
including networks, servers, and security systems. Implement proactive measures
to ensure the security, reliability, and scalability of IT infrastructure.
4.Incident and Problem Management:Lead
the resolution of critical incidents and complex technical issues, acting as an
escalation point for the technical services team. Develop and implement
effective problem-solving strategies to minimize system downtime and ensure
timely issue resolution.
5.Service Level Agreement (SLA) Compliance:
Monitor and enforce adherence to SLAs, ensuring that technical services are
delivered within agreed-upon timelines and standards. Collaborate with
stakeholders to establish realistic service level targets and continuously
assess and improve service delivery processes.
6.Vendor Management:Collaborate
with vendors and third-party service providers to procure necessary hardware,
software, and technical services. Evaluate vendor performance, negotiate
contracts, and ensure that vendors comply with established service agreements
and deliverables.
7.Technology Planning and Implementation:Develop
and execute strategic plans for the adoption and integration of new
technologies. Assess the organisation's IT needs, recommend appropriate
solutions, and oversee the implementation of technology projects to meet
business objectives.
8.Documentation and Reporting:
Maintain comprehensive documentation of technical processes, procedures, and
system configurations. Generate regular reports on service performance,
incident trends, and system updates to keep stakeholders informed and enable
data-driven decision-making.
Job description
Job responsibilities
This non-exclusive list of duties, which follows,
represents the range of tasks which may be required to be undertaken routinely
or periodically.
1.Reporting to the CIO:Leadership
and Team Management: Provide strong leadership to the technical services team,
fostering a collaborative and high-performing work environment. Delegate tasks
effectively, set clear objectives, and provide guidance and support to team members.
2.Technical Service Delivery:Ensure
the efficient delivery of technical services, including troubleshooting, system
maintenance, and support. Develop and implement strategies to improve service
efficiency and quality while adhering to industry best practices and standards.
3.System Infrastructure Management:Oversee
the management and maintenance of the organisation's IT infrastructure,
including networks, servers, and security systems. Implement proactive measures
to ensure the security, reliability, and scalability of IT infrastructure.
4.Incident and Problem Management:Lead
the resolution of critical incidents and complex technical issues, acting as an
escalation point for the technical services team. Develop and implement
effective problem-solving strategies to minimize system downtime and ensure
timely issue resolution.
5.Service Level Agreement (SLA) Compliance:
Monitor and enforce adherence to SLAs, ensuring that technical services are
delivered within agreed-upon timelines and standards. Collaborate with
stakeholders to establish realistic service level targets and continuously
assess and improve service delivery processes.
6.Vendor Management:Collaborate
with vendors and third-party service providers to procure necessary hardware,
software, and technical services. Evaluate vendor performance, negotiate
contracts, and ensure that vendors comply with established service agreements
and deliverables.
7.Technology Planning and Implementation:Develop
and execute strategic plans for the adoption and integration of new
technologies. Assess the organisation's IT needs, recommend appropriate
solutions, and oversee the implementation of technology projects to meet
business objectives.
8.Documentation and Reporting:
Maintain comprehensive documentation of technical processes, procedures, and
system configurations. Generate regular reports on service performance,
incident trends, and system updates to keep stakeholders informed and enable
data-driven decision-making.
Person Specification
Qualifications
Essential
- Degree in Computer Science, Information Technology, or a related
- field experience.
- Relevant certifications such as ITIL, Microsoft, Cloud computing
- (Azure/AWS)
Experience
Essential
- Proven experience in a technical leadership role, demonstrating
- strong managerial and problem-solving skills.
- Extensive knowledge of IT infrastructure, systems, and network
- administration.
- Familiarity with ITIL for IT service management.
- Proficiency in project management and implementation of IT
- solutions.
- Excellent communication and interpersonal skills, with the ability
- to collaborate effectively with cross-functional teams and senior
- management.
Person Specification
Qualifications
Essential
- Degree in Computer Science, Information Technology, or a related
- field experience.
- Relevant certifications such as ITIL, Microsoft, Cloud computing
- (Azure/AWS)
Experience
Essential
- Proven experience in a technical leadership role, demonstrating
- strong managerial and problem-solving skills.
- Extensive knowledge of IT infrastructure, systems, and network
- administration.
- Familiarity with ITIL for IT service management.
- Proficiency in project management and implementation of IT
- solutions.
- Excellent communication and interpersonal skills, with the ability
- to collaborate effectively with cross-functional teams and senior
- management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
