Job summary
Passionate about
the thought of transforming healthcare through education and training and
looking for a new and different challenge? If so, this could be the opportunity
for you.
Mastercall Healthcare is excited to offer a new
opportunity for a Learning & Development Manager. We are seeking an enthusiastic,
motivated, and innovative person. The individual will be a key member of the People & OD Leadership Team, supporting the People
team and wider business in contributing to the identification, development, and
implementation of future talent needs. Ensuring that plans are in place and the
execution of them enables the business to meet its strategic and commercial
objectives.
This fantastic role
is based at Mastercall Healthcare in Hazel Grove, Stockport, the role is
flexible working 30 37.5 hours per week.
The salary is £34 - £38K full time (pro rata) depending on experience.
The successful candidate must be able
to demonstrate a proactive approach to their own CPD and development and have a
passion for learning and development. They should inspire people to want to
expand their professional and educational horizons and be able to provide
advice, guidance, support, and direction.
Interviews will be held Thursday 29th February & Friday 1st March 2024.
Main duties of the job
The post holder will
have the ability to create a culture of learning at all levels gaining
co-operation and commitment throughout the organisation.
Analysing and
identifying the gap between the current workforce skills and future development
needs. Leading, developing, implementing, and maintaining effective and
efficient learning and knowledge management policies, systems, and processes.
Ensuring the effective onboarding of new starters and ongoing induction plans.
Managing the production, monitoring and co-ordination and reporting of clinical
and support staff professional development and mandatory training, including health
and safety. Establishing and promoting the Mastercall Academy with the clinical
and non-clinical teams internally and externally across the health and social
care network.
About us
Mastercall Healthcare has 25 years
experience as an innovative, highly performing, award-winning Social Enterprise
organisation.
We are passionate about providing the
very best patient care at the very best place for the patient.
Our Social Value
ethos commits us to ensuring the very best use of the public pound, maximising
the return on investment of our commissioners, and supporting the NHS deliver
affordable, effective, safe patient centred services.
Our purpose is to ensure that we
deliver safe, high quality, patient centred services that support people to
live and age well. We are here to support our community and our health and
social care partners. We provide a range of highly effective urgent primary
care services that support hospital admission avoidance and early supported
discharge from hospital where clinically safe and appropriate.
Employee benefits include:
NHS pension scheme
NHS Fleet Cars
NHS blue light card/ discount schemes
Flexible and homeworking
Career development
Competitive rates of pay
Employee Assistance Programme
Generous holiday entitlement, long service enhancements and with option
to purchase additional leave.
Day off for your birthday
Wellbeing schemes and more ...
Job description
Job responsibilities
Support the
design, implementation and ongoing delivery of an efficient induction and
onboarding process suitable for diverse areas of business activity.
Developing the
internal and external Mastercall Academy programmes and offerings to support
the delivery of the people strategy within the business plan.
Review
existing and future materials for improvements or adaptations that could be
made regarding diversity, equality and inclusion training.
Review
existing learning platforms and research the market for IT based learning
platforms capable of migrating existing and future training requirements, to
include record keeping and scheduling capabilities.
Consider and
recommend a broad range of delivery methods such as e-learning, peer to peer
documented assessment, Train the Trainer, external providers etc.
Work with
department leads and clinical experts on identifying development frameworks and
pathways for staff to motivate and promote career development within the
company and industry.
Working with
the senior management team to improve compliance reporting and identify any
business compliance issues related to training and development.
Assist with
the development a budgetary process to allow the business to measure the spend
on training and development against targets and ambitions.
Developing and
coordinating leadership, management, and coaching programmes.
Manging an
extended L&D team, leading team meetings that promote a positive, inclusive
coaching culture and high performance.
Research and
keep abreast of funding and training providers and solutions outside of the
business that can fulfil training objectives, including Traineeships, the
Apprenticeship Levy, any other available funding, and bursary options.
Ensuring
easily accessible records and processes for all learning and development
activities, ensuring effective evaluation of programmes and all training
records are efficiently stored in line with GDPR.
Contributing
to the overall development offer by helping to identify learning and
development needs within the organisation through analysis and performance
management feedback.
Liaising
with the relevant teams, managers, and delegates to ensure the smooth-running
of training and that all colleagues are booked and prepared within agreed
timeframes.
Ensuring
that colleagues adhere to training procedure, developing, and advising
colleagues on training policy where relevant.
Coordinating
regular training reviews to ensure that training is in line with Quality
Assurance processes and in line with CQC and any other relevant regulatory
requirements.
Ensuring
training resources are in place including arranging hospitality for colleagues
if required, room layout and set up and equipment for colleagues attending
workshops, printing, and distributing relevant materials.
Ensuring
effective booking processes for colleagues/delegates on to events registers,
networking opportunities and liaising with training providers to ensure the
smooth running of our organisational learning and development.
Developing
and implementing an annual essential training calendar and ensuring full
completion within agreed upon timescales, while engaging with colleagues to
manage this.
Job description
Job responsibilities
Support the
design, implementation and ongoing delivery of an efficient induction and
onboarding process suitable for diverse areas of business activity.
Developing the
internal and external Mastercall Academy programmes and offerings to support
the delivery of the people strategy within the business plan.
Review
existing and future materials for improvements or adaptations that could be
made regarding diversity, equality and inclusion training.
Review
existing learning platforms and research the market for IT based learning
platforms capable of migrating existing and future training requirements, to
include record keeping and scheduling capabilities.
Consider and
recommend a broad range of delivery methods such as e-learning, peer to peer
documented assessment, Train the Trainer, external providers etc.
Work with
department leads and clinical experts on identifying development frameworks and
pathways for staff to motivate and promote career development within the
company and industry.
Working with
the senior management team to improve compliance reporting and identify any
business compliance issues related to training and development.
Assist with
the development a budgetary process to allow the business to measure the spend
on training and development against targets and ambitions.
Developing and
coordinating leadership, management, and coaching programmes.
Manging an
extended L&D team, leading team meetings that promote a positive, inclusive
coaching culture and high performance.
Research and
keep abreast of funding and training providers and solutions outside of the
business that can fulfil training objectives, including Traineeships, the
Apprenticeship Levy, any other available funding, and bursary options.
Ensuring
easily accessible records and processes for all learning and development
activities, ensuring effective evaluation of programmes and all training
records are efficiently stored in line with GDPR.
Contributing
to the overall development offer by helping to identify learning and
development needs within the organisation through analysis and performance
management feedback.
Liaising
with the relevant teams, managers, and delegates to ensure the smooth-running
of training and that all colleagues are booked and prepared within agreed
timeframes.
Ensuring
that colleagues adhere to training procedure, developing, and advising
colleagues on training policy where relevant.
Coordinating
regular training reviews to ensure that training is in line with Quality
Assurance processes and in line with CQC and any other relevant regulatory
requirements.
Ensuring
training resources are in place including arranging hospitality for colleagues
if required, room layout and set up and equipment for colleagues attending
workshops, printing, and distributing relevant materials.
Ensuring
effective booking processes for colleagues/delegates on to events registers,
networking opportunities and liaising with training providers to ensure the
smooth running of our organisational learning and development.
Developing
and implementing an annual essential training calendar and ensuring full
completion within agreed upon timescales, while engaging with colleagues to
manage this.
Person Specification
General Qualities
Essential
- Able to work as part of a team.
- Commitment to the practices of continuous development
- Positive and flexible in approach and solution focused.
- Committed to practice rooted in Equality, Diversity & Inclusion
- Ability to demonstrate the Mastercall values.
Qualifications
Essential
- Qualification at L5 in L&D/Training Practice with CIPD, TAP, PGCE, C&G or similar.
- Educated to degree or masters level or demonstrated equivalent level of professional experience.
Experience
Essential
- Experience of working in a professional L&D/training setting.
- IT literacy including working knowledge of Word, Excel, and Outlook.
- Excellent interpersonal skills, written skills, and the ability to
- communicate information to colleagues.
- Excellent time management skills with the ability to plan and manage
- own workload, proactively prioritising competing demands.
- In depth experience of external and internal management and coaching development priorities and developing relevant programmes.
- Knowledge of the Apprentice Levy and apprenticeship programmes.
- Knowledge of regulatory bodies i.e CQC, HSE standards and application in practice.
- Experience of e-learning, learning management systems, instructional design practices and L&D content creation tools
Desirable
- Demonstrated experience in an NHS, primary care or other healthcare environment.
- Good working knowledge of education and designing curriculum through innovation and use of digital technologies, as part of a health care organisation.
Person Specification
General Qualities
Essential
- Able to work as part of a team.
- Commitment to the practices of continuous development
- Positive and flexible in approach and solution focused.
- Committed to practice rooted in Equality, Diversity & Inclusion
- Ability to demonstrate the Mastercall values.
Qualifications
Essential
- Qualification at L5 in L&D/Training Practice with CIPD, TAP, PGCE, C&G or similar.
- Educated to degree or masters level or demonstrated equivalent level of professional experience.
Experience
Essential
- Experience of working in a professional L&D/training setting.
- IT literacy including working knowledge of Word, Excel, and Outlook.
- Excellent interpersonal skills, written skills, and the ability to
- communicate information to colleagues.
- Excellent time management skills with the ability to plan and manage
- own workload, proactively prioritising competing demands.
- In depth experience of external and internal management and coaching development priorities and developing relevant programmes.
- Knowledge of the Apprentice Levy and apprenticeship programmes.
- Knowledge of regulatory bodies i.e CQC, HSE standards and application in practice.
- Experience of e-learning, learning management systems, instructional design practices and L&D content creation tools
Desirable
- Demonstrated experience in an NHS, primary care or other healthcare environment.
- Good working knowledge of education and designing curriculum through innovation and use of digital technologies, as part of a health care organisation.
